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Bad News: All Sony Online Games Taken Offline, Due to That Whole 'External Intrusion' Thing [UPDATED]

Do we all get free EverQuest accounts now?

UPDATE: Sony just sent out a press release explaining the reason for the SOE outage, confirming that user information was stolen from the SOE servers in two separate incidents on April 16th and April 17th, 2011. Apparently, most of it was from an outdated database that mostly held expired credit card info. So says the release in greater detail:

This information, which was discovered by engineers and security consultants reviewing SOE systems, showed that personal information from approximately 24.6 million SOE accounts may have been stolen, as well as certain information from an outdated database from 2007.  The information from the outdated database that may have been stolen includes approximately 12,700 non-U.S. credit or debit card numbers and expiration dates (but not credit card security codes), and about 10,700 direct debit records of certain customers in Austria, Germany, Netherlands and Spain.

So, if you live in America, good news everyone! Your SOE customer info is probably safe. As for the rest of the world? Bad news, everyone! Your (hopefully) old credit card/debit card info may have been compromised. There is additional info on the situation over at SOE's website, including steps to take if your information was, in fact, compromised.

--

They say "when it rains, it pours." For Sony, these past couple of weeks have been less a pour and more of an end-of- Deep Impact brand of killer tidal wave. With the PlayStation Network still down and Sony still working on repairing the service's infrastructure in the wake of the intrusion by hackers that maybe-involved-your-identity-getting-stolen-but-possibly-it-didn't-but-more-likely-it-did, now yet another bit of bad news has befallen the beleaguered publisher.

212064-soe_logo.gif
Sony Online Entertainment, the MMO arm of Sony's games division, put up notice today that it had taken down all of its online servers due to the "external intrusion" that Sony Computer Entertainment has been investigating relating to PSN. Though SOE's PC operations had thus far remained largely unaffected, intermittent website issues had been reported and acknowledged as early as April 21st, around the same time Sony opted to take the PlayStation Network down.

So reads the statement on Station.com:

"We have had to take the SOE service down temporarily. In the course of our investigation into the intrusion into our systems we have discovered an issue that warrants enough concern for us to take the service down effective immediately. We will provide an update later today (Monday)."

SOE would not elaborate on that statement when we asked.

SOE maintains a number of MMO franchises, including EverQuest, PlanetSide and DC Universe Online. While we don't know if the Monday timeframe is definite or just some kind of "high level ballpark estimate," we'll keep an eye on Station.com and update this story with new information that becomes available.
Alex Navarro on Google+
122 CommentsRefresh
Avatar image for alex
Posted by alex
UPDATE: Sony just sent out a press release explaining the reason for the SOE outage, confirming that user information was stolen from the SOE servers in two separate incidents on April 16th and April 17th, 2011. Apparently, most of it was from an outdated database that mostly held expired credit card info. So says the release in greater detail:

This information, which was discovered by engineers and security consultants reviewing SOE systems, showed that personal information from approximately 24.6 million SOE accounts may have been stolen, as well as certain information from an outdated database from 2007.  The information from the outdated database that may have been stolen includes approximately 12,700 non-U.S. credit or debit card numbers and expiration dates (but not credit card security codes), and about 10,700 direct debit records of certain customers in Austria, Germany, Netherlands and Spain.

So, if you live in America, good news everyone! Your SOE customer info is probably safe. As for the rest of the world? Bad news, everyone! Your (hopefully) old credit card/debit card info may have been compromised. There is additional info on the situation over at SOE's website, including steps to take if your information was, in fact, compromised.

--

They say "when it rains, it pours." For Sony, these past couple of weeks have been less a pour and more of an end-of-Deep Impact brand of killer tidal wave. With the PlayStation Network still down and Sony still working on repairing the service's infrastructure in the wake of the intrusion by hackers that maybe-involved-your-identity-getting-stolen-but-possibly-it-didn't-but-more-likely-it-did, now yet another bit of bad news has befallen the beleaguered publisher.

212064-soe_logo.gif
Sony Online Entertainment, the MMO arm of Sony's games division, put up notice today that it had taken down all of its online servers due to the "external intrusion" that Sony Computer Entertainment has been investigating relating to PSN. Though SOE's PC operations had thus far remained largely unaffected, intermittent website issues had been reported and acknowledged as early as April 21st, around the same time Sony opted to take the PlayStation Network down.

So reads the statement on Station.com:

"We have had to take the SOE service down temporarily. In the course of our investigation into the intrusion into our systems we have discovered an issue that warrants enough concern for us to take the service down effective immediately. We will provide an update later today (Monday)."

SOE would not elaborate on that statement when we asked.

SOE maintains a number of MMO franchises, including EverQuest, PlanetSide and DC Universe Online. While we don't know if the Monday timeframe is definite or just some kind of "high level ballpark estimate," we'll keep an eye on Station.com and update this story with new information that becomes available.
Staff
Avatar image for funkydupe
Posted by Funkydupe

Blasted SkyNet!

Avatar image for portis
Posted by Portis

Good lord.

Avatar image for bacchus
Posted by Bacchus

Sucks to be Sony.

Online
Avatar image for commisar123
Posted by Commisar123

yay.............................

Avatar image for masonl87@gmail.com
Posted by masonl87@gmail.com

and not a single fuck was given that day

Avatar image for pop
Posted by Pop

wow that's pretty bad, I hope they didn't get into that too, it would be crazy if they(the hackers) did.

Avatar image for ttocs
Edited by ttocs

More?  This keeps piling on...At least it's not a new issue, but interrupting more services is never good for the fans.

Avatar image for craigbo180
Posted by craigbo180

It just keeps getting worse and worse for Sony.

Avatar image for gordjt
Posted by gordjt

This sucks, I was hoping to play some DCUO when the PSN comes back online (hopefully) this week...

Avatar image for ridebird
Posted by RIDEBIRD

For fucks sake! I used my fucking credit card to sign up for DCUO. I cannot fucking believe how utterly terrible Sony are at handling their shit.


GAH
Avatar image for scooper
Posted by Scooper

I feel sorry for Sony.

Avatar image for make_me_mad
Posted by Make_Me_Mad

In a few days, they'll be telling everyone that they may want to change their credit card information for a second time, won't they?

Avatar image for carlthenimrod
Posted by carlthenimrod

Star Wars Galaxies has become self-aware.

Avatar image for teh_destroyer
Posted by teh_destroyer
@Funkydupe said:
" Blasted SkyNet! "
yeah, sony is being held hostage by that army of robots that Giantbomb pushed back.
Avatar image for machofantastico
Posted by MachoFantastico

Star Wars Galaxies is doomed!

Oh wait...

Avatar image for little_socrates
Posted by Little_Socrates

This is just getting silly.

Avatar image for swordfish9
Posted by Swordfish9

Wat them Skynet are back!!

Avatar image for donpixel
Posted by DonPixel

Brand killing tidal wave indeed, shame. 

Avatar image for seriouslynow
Posted by SeriouslyNow
@carlthenimrod said:
" Star Wars Galaxies has become self-aware. "
It took itself offline.  Seems a pretty fair sign of intelligence.  Or maybe it just got locked an in a teleport screen.
Avatar image for landru
Posted by Landru

So, MMOs have been playable throughout the PSN outage and they're only now being taken offline? Please pardon my ignorance about these types of stories, until last week I thought "servers" were those people who bring food to you at fancy tablecloth and metal cutlery restaurants.

Avatar image for stealthraptor
Posted by StealthRaptor

Finally some bad news that doesn't affect me.

Avatar image for azteck
Posted by Azteck

Jesus, Sony cannot catch a break it seems

Avatar image for afroman269
Posted by Afroman269

All we need now is for a kill code that is accidentally sent out and fucks all the Blu
Ray drives in all PS3s.

Avatar image for sayishere
Posted by Sayishere

Im glad i dont play SWG anymore :P

Avatar image for thrice
Posted by THRICE

If I was just a SOE user I would be furious. The PSN went down and Sony waited to tell us anything then dropped a bomb on us. They told those folks everything was fine and there was nothing to worry about. 


How has Sony's PR gotten this bad in 5 years? Seriously they were on top of the world for two generations and now in the eyes of the consumer they look more like the Three Stooges than a former leader of the industry.
Avatar image for icf_19xx
Posted by ICF_19XX

@Alex DC Universe Online not DC Online Universe.

Avatar image for bertlezat
Posted by Bertlezat

"For Sony, this past couple of weeks has been less a pour and more of an end-of-Deep Impact brand of killer tidal wave. "  


Wait... killer tidal wave? in Japan?
Avatar image for sameeeeam
Posted by sameeeeam
@Scooper said:
" I feel sorry for Sony. "
Avatar image for jack_daniels
Posted by Jack_Daniels

Whiskey Media's weekend outage seems like a light mist as compared with this hurricane of sony's outages!

Avatar image for clstirens
Posted by clstirens
@THRICE said:
" If I was just a SOE user I would be furious. The PSN went down and Sony waited to tell us anything then dropped a bomb on us. They told those folks everything was fine and there was nothing to worry about. 

How has Sony's PR gotten this bad in 5 years? Seriously they were on top of the world for two generations and now in the eyes of the consumer they look more like the Three Stooges than a former leader of the industry.
"
"in the past five years"

Not to sound troll-like, but weren't we all mocking how bad their PR was five years ago? I mean, RIIIIIIDGE RACER/Giant Enemy Crab and all that?

I assume you mean that they were good before THAT.
Avatar image for vexxan
Posted by Vexxan
@masonl87@gmail.com said:
" and not a single fuck was given that day "
Avatar image for privateirontfu
Posted by PrivateIronTFU

Have all 20 SOE users been informed of this?

Avatar image for kmg90
Posted by kmg90

Wait, they just took down other parts of Sony's online network after revealing that PSN had a network intrusion?

WTF?

Were they just sitting around and thinking after 2 weeks they might want to check their other services?

Seriously!?

Avatar image for dtat
Posted by Dtat

Wow. Sony is going under after all this.

Avatar image for cirdain
Posted by Cirdain
@Vegsen said:
" @masonl87@gmail.com said:
" and not a single fuck was given that day "
"
Online
Avatar image for wickedsc3
Posted by wickedsc3

It just keeps getting worse for sony.

Avatar image for spicyrichter
Posted by SpicyRichter

I wonder what the long term fallout of this will be vis-a-vis customer relations for Sony? A lot of friends with PS3s are PISSED right now. Now they're reaching into the PC market to piss those people off. We all know how mad dedicated MMO people can be.

If it's down long enough, will people just move on? What kind of down time would they be looking at for them to lose a meaningful percentage of users?

Avatar image for supersambo
Posted by SuperSambo

I own a PS3 and my details are most likely in the hands of hackers, but this news makes me happy. Sony have an unrelenting smugness, and hopefully this will either put them in their place, or make them try harder. Win Win.

Avatar image for seriouslynow
Edited by SeriouslyNow
@clstirens said:

" @THRICE said:

" If I was just a SOE user I would be furious. The PSN went down and Sony waited to tell us anything then dropped a bomb on us. They told those folks everything was fine and there was nothing to worry about. 
How has Sony's PR gotten this bad in 5 years? Seriously they were on top of the world for two generations and now in the eyes of the consumer they look more like the Three Stooges than a former leader of the industry.
"
"in the past five years"Not to sound troll-like, but weren't we all mocking how bad their PR was five years ago? I mean, RIIIIIIDGE RACER/Giant Enemy Crab and all that?I assume you mean that they were good before THAT. "
I think he's lost a decade there or something.  Even so, during the middle of the PS2 era Sony got quite a lot of stick for lasers going bung just outside of warranty.
Avatar image for privateirontfu
Posted by PrivateIronTFU
@Dtat said:
" Wow. Sony is going under after all this. "
Haha. No. No they are not.
Avatar image for andrewf87462
Posted by andrewf87462

It's just going from bad to worse at the moment for Sony.
Avatar image for razielcuts
Posted by RazielCuts

We'll look back in a few years and say 'Sony who?' 

Avatar image for animateria
Posted by animateria
@Bertlezat said:
" "For Sony, this past couple of weeks has been less a pour and more of an end-of-Deep Impact brand of killer tidal wave. "  

Wait... killer tidal wave? in Japan?
"
Too soon.
Avatar image for tibber
Posted by Tibber

glad i don't play those

Avatar image for dougquaid
Edited by DougQuaid

What?! No PlanetSide or SWG?!

  
Avatar image for theveej
Posted by theveej
@PrivateIronTFU said:
" Have all 20 SOE users been informed of this? "
Avatar image for shinluis
Posted by shinluis
@Bertlezat said:
" "For Sony, this past couple of weeks has been less a pour and more of an end-of-Deep Impact brand of killer tidal wave. "  

Wait... killer tidal wave? in Japan?
"
No
Avatar image for unsolvedparadox
Posted by UnsolvedParadox

Another vulnerability, just discovered? How many SOE users have continued to expose themselves to additional data theft since the initial announcement/PSN takedown as a result?


This story gets scarier and scarier...
Avatar image for pink_o_mat
Posted by Pink_o_mat

Any Sony online services left unhacked?