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39 Comments

If Your EA Online Pass Code “Expired,” You’re Covered

The company says it will work with affected users to get them online.

Need for Speed: Hot Pursuit is just one of many EA games with deeply integrated Online Passes.

Whether or not you agree with the industry’s near-universal adoption of Online Pass services or an equivalent attempt to push back on used games, you expect the code to work when you buy new.

That hasn’t been the case for some year-old Electronic Arts games, including Need for Speed: Hot Pursuit, as originally reported by users of the gaming message board NeoGAF.

EA is, thankfully, standing behind those games, and recommends users to contact the company. This statement was sent to me last night:

EA Online Pass codes for first-purchase games do not expire as long as EA’s servers support that product. Customer service is our top priority--anyone encountering a problem redeeming an Online Pass for an EA game should contact EA Customer Support at 866-543-5435 for assistance.

It’s an extra, annoying hoop to jump through for a legitimate purchase, but that’s a separate issue.

39 Comments
Posted by patrickklepek
Need for Speed: Hot Pursuit is just one of many EA games with deeply integrated Online Passes.

Whether or not you agree with the industry’s near-universal adoption of Online Pass services or an equivalent attempt to push back on used games, you expect the code to work when you buy new.

That hasn’t been the case for some year-old Electronic Arts games, including Need for Speed: Hot Pursuit, as originally reported by users of the gaming message board NeoGAF.

EA is, thankfully, standing behind those games, and recommends users to contact the company. This statement was sent to me last night:

EA Online Pass codes for first-purchase games do not expire as long as EA’s servers support that product. Customer service is our top priority--anyone encountering a problem redeeming an Online Pass for an EA game should contact EA Customer Support at 866-543-5435 for assistance.

It’s an extra, annoying hoop to jump through for a legitimate purchase, but that’s a separate issue.

Posted by Morningstar

EA...

Posted by themartyr

As someone in the know, let me tell you that the process is not as easy as that rep is portraying it.

Posted by patrickklepek

@themartyr said:

As someone in the know, let me tell you that the process is not as easy as that rep is portraying it.

Feel free to explain in PM.

Posted by Chris2KLee

Might have to be jumping through these hoops soon. Just cracked open my new copy of BF3 I've been sitting on, and sure enough my code is coming back used/invalid. Hopefully I can get a new code, but I have a sneaking suspicion I'm in for some headaches and possibly for zero gain.

Posted by Ravenlight

If Your EA Online Pass Code “Expired,” You’re Covered

Flying in the face of common internet stereotypes, Patrick Klepek dares to use proper homophones.

Posted by Rirse

And if you act up on our message board, then your pass code is expired automatically!

Posted by Krakn3Dfx

Don't worry, EA's got you covered...at least for 18-24 months, and then they pull the servers on you, and you're screwed.

Posted by Shivoa

@Krakn3Dfx said:

Don't worry, EA's got you covered...at least for 18-24 months, and then they pull the servers on you, and you're screwed.

This.

Posted by Branthog

Oh, thank god. Because if there's one thing I don't get enough of, it's entering fucking codes on a shitty controller and having to login to third party services and register for things and get new codes and enter new codes. Whatever happened to entering a serial number from your CD insert and never having to do anything ever again? This really is starting to undermine the "consoles benefit you by just sticking the CD in and things just work" thing.
 
What they should do is, after nine months to a year, disable the need for codes at all. You've "protected" your asset for the first year. Now get rid of all the bullshit.

Edited by VibratingDonkey
Posted by 234r2we232

I have a much better idea: Don't buy EA games :)

Posted by Vexxan

@sofacitysweetheart said:

I have a much better idea: Don't buy EA games :)

Posted by Suits

EA not making a good name for themselves nowadays

Posted by MeatSim

Dealing with customer service is such a chore.

Posted by Shuborno

Guess after ME3 I am done with EA games with online passes.

Having to call customer support to use something new in wrap that you just bought is not even remotely acceptable.

Posted by Senate4242

Online passes! What could possibly go wrong?

Posted by CyleMoore

I hate working in customer service. Wish I had a real job even though I have my bachelors' degree.

Posted by Aetheldod

@Shuborno said:

Guess after ME3 I am done with EA games with online passes.

Having to call customer support to use something new in wrap that you just bought is not even remotely acceptable.

This

Posted by 71Ranchero

Solution: Just put serial keys on console games. PC games have been doing it for decades and it isnt that big of a deal.

Online
Posted by jakonovski

I think EA's recent shenanigans call for a bit more editorial expression of disapproval.

Posted by VibratingDonkey

@Rirse said:

And if you act up on our message board, then your pass code is expired automatically!

Along with access to any other games and functionality tied to your Origin account. And remember, if you're in the US you can't file a class action lawsuit.

EA's continuing and worsening dubious, anti-consumer practices and policies have finally gotten us to a point where I can no longer justify supporting this wretched company. I'm getting Mass Effect 3 used, because I have to, but after that I'm bailing out.

Edited by Cretaceous_Bob

So... now the best way to get the full game content when you buy a game is just buy it used and then buy the online pass content online. Even if the price comes out the same, at least you don't run the risk of getting a code that doesn't work.

Good work, EA.

Posted by Phototropic

@Shivoa said:

@Krakn3Dfx said:

Don't worry, EA's got you covered...at least for 18-24 months, and then they pull the servers on you, and you're screwed.

This.

Main reason I'm not interested in NFS: Hot Pursuit.

Posted by pw2566ch

HA! And here everyone said that online passes were the best way to go.

Posted by Hishighness

And then they wonder why people pirate stuff... :rolleyes:

Posted by Commisar123

At least they are doing something, so there is that. It just sucks that it happens in the first place

Posted by onan

I just realized I hadn't played NFS: Hot Pursuit yet, I still had the Limited Edition in the shrink wrap and this article made me panic. I was able to redeem the code with no problem, though. Maybe because it's the Limited Edition version?

Also - has it really been a year?? Jesus.

Posted by Viking_Funeral

@Atramentous: I think the idea is to stop the buying of used games. Unlike piracy, you can say that these people were going to buy the game, but now GameStop or whoever is getting the money.

Not that I approve of online codes in the slightest, or really much of what EA does these days, but adding a serial number would do nothing to prevent reselling of the games. Unless you lose the code, I guess...

Posted by 71Ranchero

@Paul_Is_Drunk said:

@Atramentous: I think the idea is to stop the buying of used games. Unlike piracy, you can say that these people were going to buy the game, but now GameStop or whoever is getting the money.

Not that I approve of online codes in the slightest, or really much of what EA does these days, but adding a serial number would do nothing to prevent reselling of the games. Unless you lose the code, I guess...

Tie it to your Xbox live or PSN profile. Steam does it, why couldn't they do it on consoles.

Online
Posted by SatelliteOfLove

EA Online Pass codes for first-purchase games do not expire as long as EA’s servers support that product.


 
Gentle reader, can you spot the ominous phrase?
Posted by Curufinwe

@Phototropic said:

@Shivoa said:

@Krakn3Dfx said:

Don't worry, EA's got you covered...at least for 18-24 months, and then they pull the servers on you, and you're screwed.

This.

Main reason I'm not interested in NFS: Hot Pursuit.

It has a very good single player campaign and the online is fun for 5-10 hours, so it's worth playing. No one's going to play it for years like CoD 4 or something.

Posted by ProjektGill

At my local game store, I picked up Hot Pursuit for the PC for $4 last week and the online pass/serial code didn't seem to have an expiry date. Guess its a console thing.

Posted by Napalm
Good on EA for stepping up to the plate and solving a pretty serious issue. If they really want to solve the issue fully, they should stop putting expiration dates on these codes. I remember seeing in my copy of Mass Effect 2 that the code de-activates in early 2012. 
 
Online passes are still a really great system, especially for those of us who purchase mostly all of their games new. No fight, and no issues here. Who would have known a simply issue would guarantee that you never have to run into a problem with an online pass, including having to buy one separately? I wish more consumers would take note. Online passes are here to stay and they work wonderfully and I've never had any complaints with the system.
Edited by EgoCheck616

@themartyr said:

As someone in the know, let me tell you that the process is not as easy as that rep is portraying it.

As someone who is also "in the know", let me tell you that this process would not even be an issue if online pass codes did not exist. There are plenty of other series that sell millions without the requirement of this nonsense.

Posted by Enigma_2099

I bet if the games didn't cost so damn much, people wouldn't buy used. And they act like they're nor robbing you further with DLC?

Posted by Napalm
@EgoCheck616 said:

As someone who is also "in the know", let me tell you that this process would not even be an issue if online pass codes did not exist. There are plenty of other series that sell millions without the requirement of this nonsense.

I hate to break it to you bud, but Online Passes are a great thing and here to stay. Every program encounters errors at certain stages of its life. There isn't much of a difference here.
Posted by VilhelmNielsen

I've said it before, and I'll say it again: Go digital, and the problem's been solved!

Posted by Enigma_2099

@elisajefferson said:

my best friend's mom makes $77 an hour on the computer. She has been out of job for 9 months but last month her check was $7487 just working on the computer for a few hours. Read about it here NuttyRich.com

Doing what, running an escort service from her home?