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If You're So Inclined, Steam Now Offering From Dust Refunds

Ubisoft appears to have told the service to give customers their money back.

It's too bad most of what's been written about From Dust lately is about a bad PC port. It's a great game!

The sordid tale of From Dust's is-it-or-isn't-it digital rights management appears to be finally coming to a close. Ubisoft has promised a patch within the next few weeks to make the game completely playable offline, and I've just received word that Steam is offering refunds to unsatisfied owners of the game.

There were reports of Steam offering refunds to aggitated From Dust owners last week, but when I personally submitted a customer support ticket asking about a refund, Steam flatly denied it was a possibility.

In light of recent events, appears Ubisoft has asked Steam to give players the option to get their money back.

"Ubisoft has just announced that they are working on a patch that will eliminate the need for any online authentication for From Dust," reads the updated support ticket sent my way tonight. "The patch will release in approximately two weeks. If you don’t want to wait for the patch or if you haven’t played the game, per Ubisoft’s request, we will issue refunds for this title. If you would still like your purchase of From Dust refunded, please reply to this ticket."

I haven't purchased From Dust on PC, only inquired about the refund through my Steam account, but it appears anyone who has picked up From Dust and would like to reverse that decision has the option.

Customers were upset at Ubisoft for originally announcing From Dust would not have any DRM. When the game arrived on PC, in addition to other port issues, the game required users to login online at the start. Ubisoft has a history of flip-flopping on DRM for its PC ports, which has given the publisher a bad reputation amongst PC gamers.

Patrick Klepek on Google+
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Posted by patrickklepek
It's too bad most of what's been written about From Dust lately is about a bad PC port. It's a great game!

The sordid tale of From Dust's is-it-or-isn't-it digital rights management appears to be finally coming to a close. Ubisoft has promised a patch within the next few weeks to make the game completely playable offline, and I've just received word that Steam is offering refunds to unsatisfied owners of the game.

There were reports of Steam offering refunds to aggitated From Dust owners last week, but when I personally submitted a customer support ticket asking about a refund, Steam flatly denied it was a possibility.

In light of recent events, appears Ubisoft has asked Steam to give players the option to get their money back.

"Ubisoft has just announced that they are working on a patch that will eliminate the need for any online authentication for From Dust," reads the updated support ticket sent my way tonight. "The patch will release in approximately two weeks. If you don’t want to wait for the patch or if you haven’t played the game, per Ubisoft’s request, we will issue refunds for this title. If you would still like your purchase of From Dust refunded, please reply to this ticket."

I haven't purchased From Dust on PC, only inquired about the refund through my Steam account, but it appears anyone who has picked up From Dust and would like to reverse that decision has the option.

Customers were upset at Ubisoft for originally announcing From Dust would not have any DRM. When the game arrived on PC, in addition to other port issues, the game required users to login online at the start. Ubisoft has a history of flip-flopping on DRM for its PC ports, which has given the publisher a bad reputation amongst PC gamers.

Staff
Edited by text

Nice of them to do that. The entire business was super shady and really sort of upsetting.

The DRM was bad, but it wasn't as bad as being lied to.

Posted by TheChaos

dang

Posted by TheChaos
@text said:

Nice

I hate you
Posted by warxsnake

Sigh

Edited by halim51

It sucks that the game wasn't what it could be but good on Ubisoft for doing this.

Posted by fluxbit

Now if only I could get a refund for Saints Row 2. That was a terrible port to PC.

Posted by Sin4profit

I finished it. Uplay was a bitch for me when i had forgotten my Uplay account info, but i got it to work and finished the game.

The game's ok but if anyone's thinking about picking it up i'd wait for a Steam sale, by then the patch will be out for it...win win.

Posted by ribeye

the DRM didn't bother me, i just want them to fix the fuckin' retarded controls, seriously

Posted by LameImpala

Gamers win this round, Ubisoft relents on their DRM - and people still want a refund? I don't like DRM either, but this is just ridiculous. I guess if you just flat out didn't enjoy the game, then congrats on getting your money back. Otherwise...just wait a few weeks if it bothers you that much.
 
(Full disclosure: Played this game on 360 because my PC is fairly outdated. Loved it.)

Posted by The_Nubster

Did I misread that article, or are they only offering refunds to people who haven't played/installed the game?

Posted by Enigma777

So now all 3 of the people who bought it can get a refund? And they say that crime never pays...

Posted by cooljammer00

So do they delete the files from your Steam account?

Edited by Brackynews

This is one Pretty Good Thing about digital distro: despite all the "no refund" blankets, a publisher CAN make an executive decision to sort things out for everyone. If I bought a game box or a redeem card from Staples do you think they'd give me one bloody minute to show them a press release to get my $15 back? Hell no. No software refunds. GTFO. Wait 6-8 weeks for a processing house to send you a credit. The 20th century was kindofa bitch that way.

Good on ya Ubi. Still love ya Chahi.

Edited by Ghostin

I haven't bought an Ubisoft game on PC for a while specifically because of their DRM policy, this doesn't change my stance on that, but it's good to see them backing down after flat out lying to their customers. 
 
That being said, I think Ubi still got what they wanted, DRM on their game through it's launch window.
Posted by Godlyawesomeguy

So.....all I've heard is that this is because of a DRM. Shouldn't there be more to warrant a company offering refunds to players?

Posted by TheMartino

A very admirable step in the right direction. Righting a wrong with good customer service goes a very long way.

Posted by Xeiphyer

I'd rather they patch it to fix the absolutely terrible mouse control.

Posted by SSully

I revoked my steam support ticket which was asking for a refund after they announced they are removing the DRM. Nothing pisses me off more then when paying customers get fucked because of shitty DRM.

Posted by Rhaknar

so since its locked at 30fps does that mean it looks like...the 360 version? is that so horrible? Guess ill play it with a controler when i eventually get it on a sale I guess if the mouse doesnt feel right. I just find it funny that people say this is HORRIBLE on pc, when as far asx i can tell, its just the same as its on 360, where most people say its quite good...hmmm....

Posted by President_Barackbar

I guess this is great for everyone who was dissatisfied with other parts of the product (namely the shoddy port controls and locked framerate).

Posted by malkav11

An appropriate response to legitimate consumer upset over something that should never have happened in the first place. It'd be nice if I thought this would mark any kind of reversal of Ubisoft's continued trend of sodomizing their PC customers with a rusty fork, but I suspect it to be a momentary lapse into sanity at best.

Posted by Doctorchimp

When are they gonna learn DRM does absolutely nothing?
 
Pirates are still gonna pirate it. What are they thinking when they push these decisions to waste money and resources on something that only punishes people who give you money?
 
Oh and From Dust is a  broken mess too apparently, bravo.

Posted by RE_Player1

It sucks that this game on PC will always be weighed down by this shitty DRM situation and awful port job because it looked pretty interesting.

Posted by TheGanjaKing

This whole ordeal seems overwrought on both sides of the argument. I'm not sure if a full refund is really necessary, the patch seems justice enough. A lot of these comments have want to demonize Ubisoft, which is sort of ridiculous.

Posted by Nekroskop

I'm so happy I bought Bastion instead of this. What a mess..

Posted by ajamafalous

I still won't buy it until they fix the fucking atrocious port.

Posted by CrazyBagMan

They're removing the part that was only a burden to those who bought it legitimately(the pirated version was available from day 1). I guess that's commendable.

Posted by selbie

Firstly I straight up HATE Ubisoft's DRM purely because it's another crappy layer of login shit that I don't want to experience when using Steam, but separate to that I really don't mind From Dust at all. The controls are fine and I haven't noticed any framerate slowness.

Posted by ComradeLarko

The DRM was never an issue for me. The inexcusably terrible controls and lack of meaningful graphics options were but. Too bad I've already played it for 15 minutes. As much as I want one, I probably can't get a refund now.

Dudes who do get a refund should sink that money into Bastion. The difference in quality and consideration for the customer is mind-blowing.

Posted by smiddy

@ribeye said:

the DRM didn't bother me, i just want them to fix the fuckin' retarded controls, seriously

Exactly how I feel. I hadn't heard anything about the DRM until after I had started playing. Honestly it didn't affect my experience at all, but the controls did.

Posted by Naudriel

Great strategy: 
1. Include draconian DRM 
2. See if anyone complains 
3. Remove the DRM

Posted by Cirdain
@smiddy said:

@ribeye said:

the DRM didn't bother me, i just want them to fix the fuckin' retarded controls, seriously

Exactly how I feel. I hadn't heard anything about the DRM until after I had started playing. Honestly it didn't affect my experience at all, but the controls did.

Also it doesn't run well on my dual-core 1.9GHz.... mind you I think I need to sort that out.
Posted by Vodun

@smiddy said:

@ribeye said:

the DRM didn't bother me, i just want them to fix the fuckin' retarded controls, seriously

Exactly how I feel. I hadn't heard anything about the DRM until after I had started playing. Honestly it didn't affect my experience at all, but the controls did.

I really don't see the problem people have with the controls...it's not a cursor, so it shouldn't move like one.

Edited by gosukiller
@Rhaknar said:

so since its locked at 30fps does that mean it looks like...the 360 version? is that so horrible? Guess ill play it with a controler when i eventually get it on a sale I guess if the mouse doesnt feel right. I just find it funny that people say this is HORRIBLE on pc, when as far asx i can tell, its just the same as its on 360, where most people say its quite good...hmmm....

Different standards mate. If you're on a sweet gaming PC you don't want your game to be LOCKED at any kind of fps, be it lower than 60 or not.  
 
On an Xbox people are perfectly fine with that, 30 fps is more standard than 60 fps on the Xbox. I think that has half to do with expectations and the other half to do with you not being 30cm away from your screen when playing on the Xbox.  
 
But that is only ONE of the problems with the PC port. Mouse control is supposed to be superior in a god-game like this. They actually went out of their way to make it worse for some reason (FORCED mouse smoothing? lol!). 
 
As far as your confusion goes, try to imagine that a game came out on... the Wii. Now imagine that the 360 port was EXACTLY the same taking no advantages of what the 360 can offer. That's how we PC gamers are feeling right now.
Posted by JoeyRavn

@Rhaknar said:

so since its locked at 30fps does that mean it looks like...the 360 version? is that so horrible? Guess ill play it with a controler when i eventually get it on a sale I guess if the mouse doesnt feel right. I just find it funny that people say this is HORRIBLE on pc, when as far asx i can tell, its just the same as its on 360, where most people say its quite good...hmmm....

Going for the lowest common denominator is a terrible idea. It's barely an insult to the customer. If you have a PC capable of running this game with all the bells and whistles, why would you have to settle for a lower quality option? If you wanted to play with a gamepad at 30FPS and get the same experience as in a console, you would get the console version.

I'm not one to complain about the "consolization" of gaming, but supporting shoddy ports like this one (and blaming the player for complaining) is killing the industry.

Posted by MordeaniisChaos

I believe they also said they are removing the DRM?

Posted by Bunny_Fire

about time i played this game done 3 levels of it shut down went to work and found no matter how meny times i retried i could not get back into the game ...

but before asking for a refund i will wait to see if this patch fixes my problems ...

Posted by KillyDarko

What about all the other issues? I hate DRM, but I don't mind it as much as long as the rest is fine; problem is, it's definitely not. I'd rather if they fixed the locked-on 30 fps and the terrible mouse/camera controls!

Posted by Rox360
@Vodun said:

@smiddy said:

@ribeye said:

the DRM didn't bother me, i just want them to fix the fuckin' retarded controls, seriously

Exactly how I feel. I hadn't heard anything about the DRM until after I had started playing. Honestly it didn't affect my experience at all, but the controls did.

I really don't see the problem people have with the controls...it's not a cursor, so it shouldn't move like one.

I haven't played the game, so I don't know what it behaves like on the PC, but... That totally is a cursor. It's a cursor in the same way that the hand in Black & White was a cursor. An entity that moves around in the 3D world and interacts with things as it does, yes; But still a cursor.
Posted by TotalEklypse

Hah, good.  
 
Now how the hell do I get my money back? 
I submitted a ticket like Thursday, Steam is fucking slow in getting back to me every time.

Posted by Vodun

@Rox360 said:

@Vodun said:

@smiddy said:

@ribeye said:

the DRM didn't bother me, i just want them to fix the fuckin' retarded controls, seriously

Exactly how I feel. I hadn't heard anything about the DRM until after I had started playing. Honestly it didn't affect my experience at all, but the controls did.

I really don't see the problem people have with the controls...it's not a cursor, so it shouldn't move like one.

I haven't played the game, so I don't know what it behaves like on the PC, but... That totally is a cursor. It's a cursor in the same way that the hand in Black & White was a cursor. An entity that moves around in the 3D world and interacts with things as it does, yes; But still a cursor.

No, it's not. It's your character. You are the "breath", it's not the thing you point at stuff to do things with, it's you. There is a rather large difference in this and how it is presented from a gameplay perspective.

Posted by ApertureSilence

It's nice that Ubi has told Steam to offer folks refunds for From Dust, but it sure isn't fair. Where's the refund for my 360 version, eh?

Posted by JoeyRavn

@MurderByDeath said:

It's nice that Ubi has told Steam to offer folks refunds for From Dust, but it sure isn't fair. Where's the refund for my 360 version, eh?

Why would the 360 version users need a refund?

@Vodun said:

@Rox360 said:

I haven't played the game, so I don't know what it behaves like on the PC, but... That totally is a cursor. It's a cursor in the same way that the hand in Black & White was a cursor. An entity that moves around in the 3D world and interacts with things as it does, yes; But still a cursor.

No, it's not. It's your character. You are the "breath", it's not the thing you point at stuff to do things with, it's you. There is a rather large difference in this and how it is presented from a gameplay perspective.

You are arguing the semantics of the game's lore over a technical aspect. The "thing" in From Dust is exactly the same as the hand in Black and White. You can call it hand, breath or Bob, your avatar or whatever, but it's a cursor. It may not be a white arrow, but you use it to interact with the world. With a mouse, it should feel like using a mouse, not a gamepad.

Posted by SeriouslyNow

@JoeyRavn said:

@MurderByDeath said:

It's nice that Ubi has told Steam to offer folks refunds for From Dust, but it sure isn't fair. Where's the refund for my 360 version, eh?

Why would the 360 version users need a refund?

@Vodun said:

@Rox360 said:

I haven't played the game, so I don't know what it behaves like on the PC, but... That totally is a cursor. It's a cursor in the same way that the hand in Black & White was a cursor. An entity that moves around in the 3D world and interacts with things as it does, yes; But still a cursor.

No, it's not. It's your character. You are the "breath", it's not the thing you point at stuff to do things with, it's you. There is a rather large difference in this and how it is presented from a gameplay perspective.

You are arguing the semantics of the game's lore over a technical aspect. The "thing" in From Dust is exactly the same as the hand in Black and White. You can call it hand, breath or Bob, your avatar or whatever, but it's a cursor. It may not be a white arrow, but you use it to interact with the world. With a mouse, it should feel like using a mouse, not a gamepad.

Eric Chahi thinks you should 'chill down'.

Posted by Rox360
@JoeyRavn said:

@MurderByDeath said:

It's nice that Ubi has told Steam to offer folks refunds for From Dust, but it sure isn't fair. Where's the refund for my 360 version, eh?

Why would the 360 version users need a refund?

@Vodun said:

@Rox360 said:

I haven't played the game, so I don't know what it behaves like on the PC, but... That totally is a cursor. It's a cursor in the same way that the hand in Black & White was a cursor. An entity that moves around in the 3D world and interacts with things as it does, yes; But still a cursor.

No, it's not. It's your character. You are the "breath", it's not the thing you point at stuff to do things with, it's you. There is a rather large difference in this and how it is presented from a gameplay perspective.

You are arguing the semantics of the game's lore over a technical aspect. The "thing" in From Dust is exactly the same as the hand in Black and White. You can call it hand, breath or Bob, your avatar or whatever, but it's a cursor. It may not be a white arrow, but you use it to interact with the world. With a mouse, it should feel like using a mouse, not a gamepad.

Exactly. In Black & White, you are god. That's supposed to be your hand, caressing the landscape, picking up trees and casting spells. It's the extension of you, the player, into the world of the game. Even conceptually, it's essentially the exact same thing as the Breath. There's no reason why From Dust shouldn't have mouse controls (unless the game has a lot of timing challenges and quite simply isn't balanced for the speed and precision that mouse control offers, in which case I'm not sure it should've even been on PC to start with)
Posted by rethla

UBI soft may be shit but at least they are somewhat making up for it. The game however is very good so they can keep my money and i hope those guys can spend them on making more good games.

Posted by intelekshual

Meh, the game wasn't that great to begin with. If I had bought it via Steam I'd probably take the refund just because of how dissatisfied I was with the game itself, not only the DRM.

@Brackynews touches on something that I think is important about digital vs. physical distribution, though: digital distribution (via something like Steam) makes it easier to give refunds, because the publisher can just yank the content from you and give you your money back. They have the ability to track how much of the game you played, for how long, etc., so they could potentially introduce refund policies that are based on total time played (diminishing refunds).

Posted by buft
@intelekshual said:

Meh, the game wasn't that great to begin with. If I had bought it via Steam I'd probably take the refund just because of how dissatisfied I was with the game itself, not only the DRM.


if i could get an xbox live refund i would take it for the same reason, the game really did not live up to the hype
Posted by thenexus
@rethla said:

UBI soft may be shit but at least they are somewhat making up for it. The game however is very good so they can keep my money and i hope those guys can spend them on making more good games.

True but how many times are they going to try their Dumb as DRM approaches and watch them backfire in some or another before they realise that what they are doing is dumb?
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