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'Small Number' of Xbox 360s Have Borked Disc Drives [UPDATED]

Update makes some Xbox 360s unable to read retail discs. Woops, have a free Xbox 360!

Getting a free Xbox 360 S ain't that bad.

UPDATE: This one just got a tad more confusing. Stay with me here!

Microsoft has not responded to my request for comment on today's reports about disc drives, but Eurogamer's gotten more. The issue has nothing to do with the upcoming firmware update but, as it turns out, a previous update.

"Additionally, this disc read error message is tied to a change in the disc reading algorithms in a recent software update and is not specific to older or newer versions of Xbox 360," the company said in a statement.

As such, if you haven't had an issue with your machine playing retail discs so far, you're out of luck when it comes to getting a brand-new Xbox.

--

The spring update for Xbox Live is imminent, bringing an important security change to the way Xbox 360 machines read discs, freeing up a substantial amount of space to developers on each disc. The update breaks the ability for a "very small number" of Xbox 360s to read retail discs, however, prompting Microsoft to reach out to affected consumers, offering them a replacement Xbox 360 S.

== TEASER ==

Kotaku first broke the news, based on an email received by an Xbox Live user. You can imagine their surprise. Xbox Support's Twitter account then verified the email, based on other folks receiving similar emails, were true. Microsoft then released a statement to Eurogamer, elaborating on the issue itself.

"Following a recent update to our system software, we have become aware of an issue that is preventing a very small number of Xbox 360 owners from playing retail game discs," the company said. "This issue manifests itself a as a unique 'disc unreadable' or 'disc unsupported' error on the screen. We are also able to detect this issue over Xbox Live and are proactively reaching out to customers that may be impacted to replace their console."

I've contacted Microsoft separately for more information but have yet to hear back. Let me know if you've heard from Microsoft. My Xbox 360 is several years old, but I've heard nothing from them yet.

Patrick Klepek on Google+
126 Comments
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Posted by BestUsernameEver

I'd rather go a month without online play and a store than deal with a shit console that can't play games, or just RRoD.

Posted by LooityLoo

Oh shit I need this. My 360 randomly gives the disc read error, even on brand new games and games downloaded over XBL (which pisses me off to no end). It's still usable, but about ten shades of infuriating.

Microsoft, come find meeeee.

Posted by LiquidPrince

Is borked a word?

Posted by Doppelgamer

They may have led with most hardware failures in the first few years, but at least Microsoft is usually willing to replace people systems for free.  You have to give them that at least.  Hopefully, they'll work out these glitches soon.

Posted by Xsheps
@LiquidPrince: Yes, it is a reference to Robert Bork, whose nomination to the Supreme Court was blocked by the U.S. Senate.   
Posted by LiquidPrince
@xsheps said:
@LiquidPrince: Yes, it is a reference to Robert Bork, whose nomination to the Supreme Court was blocked by the U.S. Senate.   
And now I know.
Posted by StrainedEyes

Any idea when the offending update was? And do we know if it's just newer games that it will have problems with or is it all games?

Posted by captain_clayman

kinda hope mine will break so i can get a new one :P

Posted by MordeaniisChaos
@shodan2020: Ummm.... why? If you have this issue, MICROSOFT will be giving you a whole new system free of charge, apparently. If anything, that will be useless if you have the issue because your new console won't be covered by it.
Posted by Gamer_152

Gotta say I'm actually very happy with what Microsoft are going to compensate on this one.

Moderator
Posted by Spiritof

I keep getting the sense that, if I opened up my 360, all I'd find is bailing twine and a hamster running on a very small wheel.

Posted by YoThatLimp
@HarrySound said:

Clearing up some confusion

Clarification time! The console replacement plan that is the subject of some of today’s headlines is related to a previous update, NOT the system update that has been in public beta and will be deployed shortly. 

The new disc format that is part of the beta has been rigorously tested across all Xbox 360 models and there are no known compatibility issues.

Hope that clears a few things up.

I believe my xbox was affected, have you heard who I contact to start that process?
Posted by Vodun
@LiquidPrince said:
Is borked a word?
As long as you keep using it, and people agree on its meaning, it will be.
Posted by DrLariat

I'm glad they're helping out those affected by this but I won't get my hopes up that this applies to the 2 Xbox 360's I have that refuse to read discs of any kind, I'm still pretty salty about that. 

Posted by Xsheps
@Vodun: You should take a class in American History.
Posted by Vodun
@xsheps: Why?
Posted by Nomin

 

Bell tolls for the last survivors of the RROD cull of the ancient X360s. A minute of silence for those so dearly departed, adorned red rings and wrapped in towel shrouds, is in order. :(

 

OR IS IT A CONSPIRACY TO REMOVE THE REST OF THE OLDER X360S FROM THE BASE ALTOGETHER??? AND WHAT DOES J ALLARD THINK ABOUT THIS???

Posted by Tebbit
@Vodun said:
@LiquidPrince said:
Is borked a word?
As long as you keep using it, and people agree on its meaning, it will be.
I am in that weird situation where I'm sure that I invented the work "borked", because I used it well before I heard anyone else use it.
But I suspect I probably heard it on TV and subconsciously absorbed it into my vocabulary.
Posted by wrecks

Damn it! Mine didn't break.

Posted by HolyHackZack

I just tried every 360 disk I had in hopes of getting rid of this 20gb 360 that sounds like a blender, too bad...

Posted by danimal_furry

Bork? So the Sweedish Chef will jump out of your disk drive?

Posted by H4xlike

This sucks.  I got the disc read error, xbox live support told me it was out of date, so I popped open my 360, voiding the warranty, to clean the laser in a last hope effort.  When that didn't work I just bought a new 360 S, and now they're going to give them for free.  What the hell.  How could I go through 3 xbox's in a 4 year span lol.

Posted by xyzygy
@H4xlike:You should have read up on it man. Don't just go opening things up like that without researching it first... :(
Posted by Sidfiou

Is it something that can be detected through your serial number or other means? I believe my Xbox was having these errors, but it has since red-ringed so I can't check if it's still doing it.

Posted by JustinAquarius

The small price to pay to catch modders, I guess.

Posted by iam3green

wow i didn't hear about this. it's pretty sad that, that happened. i think that this generation is just the generation of broken systems. xbox 360, and ps3 are the systems that have trouble with broken systems.