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30 Comments

Square Enix Reports Server Intrusion, Nothing Compromised

Anyone part of the Square Enix Members club should be on notice.

This intrusion comes just months after Square Enix suffered through a similar issue.

If you’re part of the Square Enix Members club, check your email. Over the weekend, the company reported a “limited server intrusion” on December 12, and has temporarily shut it down.

This has only affected North America and Japan, not Europe.

Square Enix claims no personal information has been “accessed” in the server intrusion, but the server did contain email addresses, names, addresses and phone numbers of its 1.8 million registered users.

The company also said both user login information and credit card details are not stored on the server that suffered the intrusion.

“We sincerely apologize for any inconvenience caused by the temporary suspension of the Square Enix Members service,” said the company. “We take data security extremely seriously and we regret any inconvenience this may have caused our customers and fans. We appreciate your patience and support at this time as we finalize our investigation in the next few days.”

This is not the first time Square Enix has been hit with a similar problem. In May, the Eidos Montreal website was compromised, which affected 350 resumes and 25,000 email addresses.

30 Comments
Posted by patrickklepek
This intrusion comes just months after Square Enix suffered through a similar issue.

If you’re part of the Square Enix Members club, check your email. Over the weekend, the company reported a “limited server intrusion” on December 12, and has temporarily shut it down.

This has only affected North America and Japan, not Europe.

Square Enix claims no personal information has been “accessed” in the server intrusion, but the server did contain email addresses, names, addresses and phone numbers of its 1.8 million registered users.

The company also said both user login information and credit card details are not stored on the server that suffered the intrusion.

“We sincerely apologize for any inconvenience caused by the temporary suspension of the Square Enix Members service,” said the company. “We take data security extremely seriously and we regret any inconvenience this may have caused our customers and fans. We appreciate your patience and support at this time as we finalize our investigation in the next few days.”

This is not the first time Square Enix has been hit with a similar problem. In May, the Eidos Montreal website was compromised, which affected 350 resumes and 25,000 email addresses.

Posted by Redbullet685

Its good that nothing was compromised.

Posted by Gizmo

Slow news week, huh?

Posted by Napalm

Again?

Posted by Axersia
@Gizmo said:

Slow news week, huh?

Yeah, no kidding. I mean, this happened on the 12th and was made public on the 14th, so why report on it now?
Edited by Goldanas

Before the Sony intrusion, I wonder how often companies would get hacked and just not notify the general public. It seems that this is happening almost every day now.

CONSPIRACY?! Nah. Scared publishers afraid of facing the same media disaster Sony faced for those fateful 2 months?

Maybe.

Posted by Sinful

@Gizmo: you betta not give Pat Crap, he might call you an A-hole.

Posted by Loyal_Dragoon

At least companies are starting to shut down sites that have been compromised and admitting to them being compromised.

Posted by 234r2we232

@Goldanas said:

Before the Sony intrusion, I wonder how often companies would get hacked and just not notify the general public. It seems that this is happening almost every day now.

CONSPIRACY?! Nah. Scared publishers afraid of facing the same media disaster Sony faced for those fateful 2 months?

Maybe.

Credit must go to the media for making hacking popular again. EASY HITZ. Thanks, guys.

Posted by CoolYetiDance

DAMN IT....

I demand bowing! (didn't affect me in any way, but still..... bowing is awesome)

Posted by Lugixx

Just wondering, how is the image's caption text relevant to said image? Am I missing something here?

Posted by BigSocrates

While server intrusions are part of life now, it does bring into question companies gathering as much information as they do with all these little clubs and whatnot. The more places our data is on the web the more places it can be plucked from and used for nefarious purposes.

Posted by LaszloKovacs

Well, hey. No credit card information? Squenix automatically has better DBAs than Sony. Good on them.

Posted by TheHT

Ugg.

Edited by MrKlorox

Names, phone numbers, and email & physical addresses aren't considered personal information? Or is it saying that while that stuff was right there, nobody accessed it?

Posted by Winternet

"If you’re part of the Square Enix Members club, check your email."

Who are those people?! Little green man?

Posted by Draxyle

So.. who's next? Heck, who's even left? I don't think a single major gaming company has escaped getting hacked this year. This is beyond insane.

Posted by MideonNViscera

@Gizmo said:

Slow news week, huh?

They're reporting straight out of my junk mail folder haha

Posted by phrali

"Square Enix claims no personal information has been “accessed” in the server intrusion, but the server did contain email addresses, names, addresses and phone numbers of its 1.8 million registered users."

DOES NOT MAKE FUCKING SENSE

Posted by mutha3
@phrali said:

"Square Enix claims no personal information has been “accessed” in the server intrusion, but the server did contain email addresses, names, addresses and phone numbers of its 1.8 million registered users."

DOES NOT MAKE FUCKING SENSE

Encrypted data.
Posted by lockwoodx

@Draxyle said:

So.. who's next? Heck, who's even left? I don't think a single major gaming company has escaped getting hacked this year. This is beyond insane.

It's beyond insane companies who do most of their business online have such poor security.

Posted by aceofspudz

@phrali said:

"Square Enix claims no personal information has been “accessed” in the server intrusion, but the server did contain email addresses, names, addresses and phone numbers of its 1.8 million registered users."

DOES NOT MAKE FUCKING SENSE

Presumably, Squeenix operates under a very strict definition of personal information. They didn't disclose, for example, the circumference of your dick or how much you make in a year. That--that kind of information is personal.

Posted by Rawson

@BigSocrates said:

While server intrusions are part of life now, it does bring into question companies gathering as much information as they do with all these little clubs and whatnot. The more places our data is on the web the more places it can be plucked from and used for nefarious purposes.

This is what I hope these hacks change. Every time you're forced to get yet another god damn login or account or join some pointless club that amounts to another newsletter e-mail, all just to play an online game, it serves as yet another service that has your information that can be hacked.

Posted by Vexxan

So, all in all, the intrusion wasn't that severe. 

Posted by Swoxx

Who the fuck would ever be in Square Enix members club?

Posted by Addfwyn

@Swoxx: I am (in the JP one at least, don't think I am in NA, maybe) , I think it's nice they alerted members even if nothing was actually accessed.

Posted by HarrySound

We need to goto war with the hackers.

If they are just giving the companies a wake up call then fine but if anything goes missing, thats not cool.

Posted by laserbolts

Square Enix members club? Who the fuck are these people?

Posted by xxizzypop

Seriously though, with all of the headlines this year, companies that want you to join this club or that club in order to unlock this special weapon or this exclusive content can fuck straight off.

I wasn't especially comfortable about giving out my personal information before, and while I don't exactly expect to fall victim to any sort of identity theft or anything, I am protective of said things, and it'd be nice to know that it's secure, something that publishers and developers seem to be able to guarantee less and less as time marches on.

Posted by theyanni

Square needs to get their business in order