Something went wrong. Try again later

Giant Bomb News

217 Comments

UK Retailer GAME Won't Be Stocking Mass Effect 3, Other Upcoming EA Products

The woes for one of the UK's formerly biggest video game retailers continue to grow.

The financial issues currently plaguing one of the United Kingdom's most visible video game retailers are still growing, it seems. GAME, a retail destination that was, at least at one point, the UK's equivalent of GameStop, has been having significant financial issues of late, the kind that are apparently so dire, they have to avoid stocking games they are unable to acquire from publishers at a "favorable" rate. This recently prevented titles like Nintendo's The Last Story and Ubisoft's Vita launch games from appearing on the chain's shelves. Now, it appears, it's all but killed the company's relationship with EA.

The memo in question. Or, at least, the half of it that mentions credit issues.
The memo in question. Or, at least, the half of it that mentions credit issues.

According to a leaked memo obtained by Eurogamer (which you can see in the attached screenshot), the retailer will not be stocking the publisher's upcoming blockbuster role-playing sequel, Mass Effect 3, and has begun refunding pre-orders. The company has also canceled pre-orders for upcoming EA titles like Tiger Woods 13, FIFA Street 3, and The Sims 3 Showtime.

GAME channel director Tom Devine wrote in the original memo that went out to employees that they had tried to secure favorable credit terms with EA after meeting with publishers last week to explain their current situation. Apparently unable to come to terms with EA, GAME has now put off any notion of selling the publisher's titles in their retail locations.

GAME has since put out an official statement in response to the Eurogamer story, which more or less confirms that Mass Effect 3 won't be coming to GAME due to a "supply issue," and assiduously avoids mentioning that whole "favorable credit," thing.

This inability to negotiate stock for major product, not to mention the recent cut of 46 jobs from the company's headquarters, does not paint a particularly bright picture for GAME and its future. As Giant Bomb user SoyBob mentioned in the thread currently discussing this very subject, maybe don't accept store credit when cancelling your Mass Effect 3 pre-order at GAME. After all, there's no telling how much longer that store credit might be usable, you know?

Alex Navarro on Google+

217 Comments

Avatar image for viggo123
VIGGO123

582

Forum Posts

1018

Wiki Points

0

Followers

Reviews: 0

User Lists: 5

Edited By VIGGO123

I pre-ordered a N7 PC copy from Game.no in Norway a few weeks ago, and today I received a email from them telling me that they had taken on more pre-orders than they could ship out, so I won't be receiving my copy at launch. While I was furious at first, I read on.

To compensate me I received a free copy of the Digital Deluxe edition, so I won't be missing the launch after all, and they will send my physical copy when the second shipment hits.

Avatar image for delroylindo
DelroyLindo

387

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 0

Edited By DelroyLindo

I imagine HMV will be grinning over this. After Virgin and Zavvi both went bust HMV became pretty much the only large scale dvd/blu-ray emporium on the high street. If game/gamestation go under they will also be monopolising games.

Not that I mind, HMV have always been really good (comparatively) with their trade in rates, and they are who I usually buy from anyway.

Avatar image for nasharoo
Nasharoo

64

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 1

Edited By Nasharoo

Meh, the only people that still shop at GAME are clueless relatives, The job losses are a bastard but I can't see these chains closing have a massive impact on the retail side of gaming, there are still loads of places to buy them.

Avatar image for goldanas
Goldanas

568

Forum Posts

8

Wiki Points

0

Followers

Reviews: 0

User Lists: 0

Edited By Goldanas

@AlexW00d: Haha, I'm a bit of a grammar fiend myself, but I can't say it bothers me as much as it does you. Not sure why that is, but I certainly understand where you're coming from; I've got my own little pet peeves.

And if you want to get technical, it uses a "character" in place of two letters and a space, so it effectively omits two characters in a headline, which may not seem like much, but when you're trying to cut down to keep something in a certain frame, it means a lot. We also don't know how much he could have cut from the original draft of the title if it was too long and if there was one.

Avatar image for embryo69
embryo69

90

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 1

Edited By embryo69
@Goldanas I don't particularly like Game, they are more expensive than online generally and their stores are normally full of young kids and parents. However, I believe that this is exactly the reason why these stores should remain, they are good places for those people that enjoy games but are not internet forum posters on game websites, to get info and buy a game or two. It is not for me, but I am video game savvy and buy online.
Avatar image for captainscarleg
CaptainScarLeg

1354

Forum Posts

20826

Wiki Points

0

Followers

Reviews: 1

User Lists: 16

Edited By CaptainScarLeg

@Goldanas said:

All you UK fellows out there, was this a particularly good company? Did they have business practices that made you come back, or are they a company you wouldn't mind seeing gone, like Gamestop here in the U.S.?

GAME is the best video game retailer I've dealt with, at least when it comes to actually going out to buy things. Unfortunately, like everything else, I see this as part of the internet taking over. When I want to buy a video game I search Google Shopping and maybe eBay and usually find a better deal online. Very often I end up buying my video games from Amazon.

The reward card scheme was always nice though, I must have saved/earned between 10 and 20 quid through that.

It's kind of just evolution at this point. Retail stores are going out of business one by one and only the huge chains and specialist stores will survive. Print is slowly dying, moving over to digital. More people download and stream their entertainment media than buying it physically. Eventually we'll get 99% of our stuff downloaded through the internet or sent by post. Fuck it, I already do.

Avatar image for evilnights
EvilNiGHTS

1169

Forum Posts

128

Wiki Points

0

Followers

Reviews: 3

User Lists: 5

Edited By EvilNiGHTS

It's worth noting that until today Game were the exclusive UK stockist for the collector's edition of ME3. I missed their pre-ordering window and had to order from Amazon France a couple of weeks ago.

Avatar image for swamplord666
swamplord666

1816

Forum Posts

216

Wiki Points

0

Followers

Reviews: 0

User Lists: 8

Edited By swamplord666

@Goldanas: they're ok at best. The selection was pretty slim if you're looking for good games from a few months back but most of all, the games are HELLA expensive. No comparison to Amazon.co.uk imo.

Avatar image for assinass
AssInAss

3306

Forum Posts

2420

Wiki Points

0

Followers

Reviews: 2

User Lists: 3

Edited By AssInAss
No Caption Provided
Avatar image for gbrading
gbrading

3317

Forum Posts

10581

Wiki Points

0

Followers

Reviews: 34

User Lists: 5

Edited By gbrading

That's it. GAME will go bankrupt. It's all over for them. No way can they recover from this. I've had a love-hate (well, mainly hate) relationship with GAME ever since they started downsizing shelf space for PC games. This is just the end of an inevitable road, because management at GAME have absolutely no clue whatsoever about the games industry and culture. They are completely clueless.

Avatar image for gunstarred
GunstarRed

6071

Forum Posts

1893

Wiki Points

0

Followers

Reviews: 1

User Lists: 10

Edited By GunstarRed

Game has been pretty terrible for quite a while now. A lot of their games are ridiculously priced and it always confused me when I would see people paying £45 in a store next to a supermarket selling the exact same thing for about £30. They did have a lot of trade this new game in for another new game +£5 though and I was thankful to get rid of a couple of games that way. It has been far better to buy online in the UK for a while now, with many games coming in the post before release and at better prices.

Avatar image for jimbo
Jimbo

10472

Forum Posts

2

Wiki Points

0

Followers

Reviews: 0

User Lists: 3

Edited By Jimbo

I wonder if GameStop will buy them out and rebrand? They haven't bothered with a physical presence in the UK because the market was 'oversaturated' before, but perhaps it would be worth it if they were the ones doing the saturating?
 
GAME's share price is currently 5p, with a total valuation of about fuck all.

Avatar image for gunsaredrawn
GunsAreDrawn

343

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 0

Edited By GunsAreDrawn

Just incase you guys didn't know: GAME used to be called Electronics Boutique, a really long time ago, which is EB Games in USA (owned by GameStop?).

I have been using Amazon for years as it is cheaper but sometimes if I ask for games as a present or something I will get it from there. My Dad went to buy Portal 2 from GAME but he said later on that the store guy said they don't even sell PC games anymore.

Avatar image for linkster7
linkster7

1371

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 4

Edited By linkster7

This basically happened to a chain store I worked in a couple of years ago, due to credit problems the store didn't get dragon age or other Ea games of the time.

Avatar image for delta_ass
delta_ass

3776

Forum Posts

0

Wiki Points

0

Followers

Reviews: 36

User Lists: 7

Edited By delta_ass

Maybe if they had tried to come up with a better company name, they wouldn't be in the shitter right now... I mean, seriously, GAME? That's the name? Just GAME? A place that sells games is called GAME? 
 
There's a reason my Toyota dealership isn't named CAR. My Wal-Mart isn't named EVERYTHING AND STUFF.

Avatar image for generalbison
GeneralBison

544

Forum Posts

125

Wiki Points

0

Followers

Reviews: 0

User Lists: 6

Edited By GeneralBison

I'm gonna get my 5 pounds of reward points, spend it all, and then never buy from GAME ever again :-/

Avatar image for jayesslee
Jayesslee

115

Forum Posts

175

Wiki Points

0

Followers

Reviews: 0

User Lists: 0

Edited By Jayesslee

I think it's sad to see one of these places go.

Avatar image for hizang
Hizang

9475

Forum Posts

8249

Wiki Points

0

Followers

Reviews: 22

User Lists: 15

Edited By Hizang

It's pretty much GAME and Gamestation, I really don't know of any other game specific shops. I also have like £20 in store credit, I feel the need to go and spend it before its worthless.

Avatar image for gunstarred
GunstarRed

6071

Forum Posts

1893

Wiki Points

0

Followers

Reviews: 1

User Lists: 10

Edited By GunstarRed

@GunsAreDrawn: I still have the EB carrier bag and receipt for my PS2.

Avatar image for nashvilleskyline
Nashvilleskyline

353

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 0

Edited By Nashvilleskyline

that to me, explains why the game will be available day 1 on psn store.

Knowing that UK is ps3 centric, they couldn't afford to loose that many sales at the launch of the game.

just a thought

Avatar image for frenchfriedfool
FrenchFriedFool

194

Forum Posts

813

Wiki Points

0

Followers

Reviews: 1

User Lists: 9

Edited By FrenchFriedFool

Having worked for them until fairly recently I can fairly safely say, yeah, this isn't gonna be the last news story like this. Probably a good idea to spend what store credit you have soon.

Avatar image for winternet
Winternet

8454

Forum Posts

2255

Wiki Points

0

Followers

Reviews: 0

User Lists: 6

Edited By Winternet

I've entered more than once in a GAME store. The prices there for games are ridiculous. No wonder they're having problems.

Avatar image for zzombie13
ZZoMBiE13

466

Forum Posts

5

Wiki Points

0

Followers

Reviews: 10

User Lists: 3

Edited By ZZoMBiE13

@dekkadekkadekka: Every time.

He writes in the same tone as he speaks so it's hard not to. Not sure but I think that's a compliment to him. It all just seems to flow naturally in other words. :)

Avatar image for jtb123
JTB123

1277

Forum Posts

8268

Wiki Points

0

Followers

Reviews: 23

User Lists: 6

Edited By JTB123

@AssInAss said:

No Caption Provided

I'm surprised this wasn't posted sooner.

Can't say that this will affect me, while it's obviously bad news for the guys that will lose their jobs which is the last thing the UK needs right now. But I found going there a pretty horrible experience, the usual "do you want to buy an extra £30 of crap in addition to what you're already buying?" spiel, but hey, retail will always be retail I guess.

Avatar image for mjhealy
MjHealy

2009

Forum Posts

17432

Wiki Points

0

Followers

Reviews: 10

User Lists: 15

Edited By MjHealy

So there are not going to sell FIFA in the UK? Well GAME, it's been a good run.

Avatar image for mcgriddle550
McGriddle550

348

Forum Posts

258

Wiki Points

0

Followers

Reviews: 0

User Lists: 1

Edited By McGriddle550

Nope! Chuck Testa

Avatar image for lclay
lclay

401

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 1

Edited By lclay

Man if game goes bust then gamestation will go bust too, as they're owned by the same company. I'm not sure there even are any other dedicated game shops in the uk.

But whatever, I buy all my games off the Internet.

Avatar image for pepperooni
Pepperooni

12

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 0

Edited By Pepperooni

I've never particularly enjoyed going into any of the Game stores near me. I don't think there's anything inherently wrong with a large, public-facing company selling video games, but I never felt that Game was very respectful of their customers, especially regarding prices. I tend to buy online now, or from supermarkets, which can be over £5 cheaper than Game for new releases. Still, let's hope they get those favourable credit terms and prevent any further job losses.

Avatar image for robaota
Robaota

415

Forum Posts

2

Wiki Points

0

Followers

Reviews: 0

User Lists: 1

Edited By Robaota

I think this could be the final nail in the coffin for the GAME/Gamestation stores. Ultimately it's a great shame to see the only real brick and mortar games store in the UK financially screwed. The main issue for me will be trade-ins for new games, something I have found my cash-strapped self relying on recently.

It really is a shame, but from what I've read and heard from news articles and people who have worked there is that it isn't a particularly well run company, and this isn't the first instance of them not being able to bring in stocks of certain games, though this is by far the most prolific instance of it.

Avatar image for gs_dan
GS_Dan

1438

Forum Posts

68

Wiki Points

0

Followers

Reviews: 15

User Lists: 1

Edited By GS_Dan

@Goldanas: They're ok. Usually decent staff and they're nowhere near as bad as what I hear about Gamestop in terms of the preorder/strategy guide bullshit.

That said, they weren't cheap unless you were looking for console bundles or old ass PC games.

Avatar image for buft
buft

3409

Forum Posts

1787

Wiki Points

0

Followers

Reviews: 13

User Lists: 4

Edited By buft

I Just got an email telling me this from Game, thing is I already cancelled my preorder and ordered one through origin. they are offering money back and £5 credit in store on your next visit.

Avatar image for muktor
muktor

64

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 0

Edited By muktor

i dont get it, if they are in trouble then why not stock up on a popular title? I'd have understood if they decided not to stock up on lesser titles, but this?

Avatar image for itbestefyo
ItBeStefYo

1096

Forum Posts

1638

Wiki Points

0

Followers

Reviews: 0

User Lists: 4

Edited By ItBeStefYo

If i was the entire human race, i would NOT come to terms with EA. Suck my dick EA, Fuck you.

Avatar image for gs_dan
GS_Dan

1438

Forum Posts

68

Wiki Points

0

Followers

Reviews: 15

User Lists: 1

Edited By GS_Dan

@GunsAreDrawn: I always thought it was Gamestation who were EB? In York there was a point where we had both a Game and an EB. Then the EB closed, we gained a Gamestation and another Game, which cropped up facing the original on the same street. Weirdness.

Avatar image for clumsyninja1
clumsyninja1

856

Forum Posts

35

Wiki Points

0

Followers

Reviews: 4

User Lists: 1

Edited By clumsyninja1

Get it on Amazon UK. Problem sold, mate.

Avatar image for spacerunaway
SpaceRunaway

956

Forum Posts

661

Wiki Points

0

Followers

Reviews: 0

User Lists: 2

Edited By SpaceRunaway

I wonder if they'll use the "not enough shelf space" excuse again.

Avatar image for buttmonk3y
buttmonk3y

172

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 2

Edited By buttmonk3y

So many people i know never shop in the stores (Game or Gamestation) unless there is a good deal.

Their prices are always really high and alot of the staff dont know much about what they are selling.

They dont push pre orders etc but they do rip the arse out of the used game market. New game for £42.99, pre owned normally £38.99. But then in other stores close by the same game new can be got for £34.99.

Avatar image for mr_skeleton
Mr_Skeleton

5195

Forum Posts

7918

Wiki Points

0

Followers

Reviews: 0

User Lists: 15

Edited By Mr_Skeleton

@Vegetable_Side_Dish said:

@Mr_Skeleton: Read the article next time, bro.

I did read it "bro", but that doesn't change the fact that they won't deliver a game that I preordered months ago and doesn't even bother to send me an email to to tell me that.

Avatar image for kagato
kagato

1162

Forum Posts

3

Wiki Points

0

Followers

Reviews: 5

User Lists: 7

Edited By kagato

The treatment of its customers is the one thing that rubs me up the wrong way, i hated going into the stores because of the unethical selling methods they used, the constant pressure to but the pre-owned version for £2.00 less than the sealed new copy, and the recent selling of pre-owened titles as new games.

Online was better but now i get three emails for 3 different games from 3 different publishers they are no longer stocking games for that are all due out in the next week and a bit? Now theres running around to be done trying to secure special edition of Mass Effect but what really pissed me off? The follow up email saying that Assassins Creed 3 was now available for pre-order...really? They think im stupid enough to fall for that again? They wont even be around when the game launches!

Avatar image for lucien21
Lucien21

144

Forum Posts

78

Wiki Points

0

Followers

Reviews: 7

User Lists: 14

Edited By Lucien21

Rumour has it that the US chain Gamestop is looking to expand in Europe and wants to snap up the ailing Game/Gamestation business.

They don't want the Aussie shops (they already have the EB shops down under) so that may be a sticking point, but Gamestop seemingly is doing pretty well and has no debt at the moment.

With the share price of GAME plummetting I wouldn't be surprised to see them getting bought.

We need specialist shops around on the highstreet. The only alternative at the moment for consoles are the supermarkets and online. Supermarkets only shelve the blockbuster games so if you want to see anyhting thats not Modern Warfare disappear from the market then we need to support shops that have a wider range.

Avatar image for majkiboy
Majkiboy

1104

Forum Posts

5

Wiki Points

0

Followers

Reviews: 0

User Lists: 8

Edited By Majkiboy

Well they are fighting for survival. Let them do this if they want it. But video game retailers have been doomed for quite some time now, at least the ones who's business model is to rely on lazy and/or uninformed parents and the used sales market. Bad business is bad.

Avatar image for alex
alex

3983

Forum Posts

7447

Wiki Points

0

Followers

Reviews: 0

User Lists: 1

Edited By alex

@SimplyTron: Frequent and obvious troll is frequent and obvious.

Avatar image for mattyftm
MattyFTM

14914

Forum Posts

67415

Wiki Points

0

Followers

Reviews: 4

User Lists: 11

Edited By MattyFTM  Moderator

I've always had decent experiences at GAME, so it is kinda sad to see them go. But that seems inevitable at this point.

Avatar image for will_3rd
will_3rd

66

Forum Posts

39

Wiki Points

0

Followers

Reviews: 0

User Lists: 10

Edited By will_3rd

Shame to see them in trouble don't shop at GAME much but Gamestation is usually my go to if I don't get it from Amazon.

Avatar image for g24s
G24S

303

Forum Posts

14

Wiki Points

0

Followers

Reviews: 0

User Lists: 12

Edited By G24S

I haven't bought anything from their physical store in about 3 years and the same goes for GameStop, but with the release of Wii U I'll probably end up trading in my Wii for it at GAME, as usual, if they're still around then.

Avatar image for edmundus
edmundus

698

Forum Posts

739

Wiki Points

0

Followers

Reviews: 0

User Lists: 1

Edited By edmundus

GAME's prices have been rubbish for years. I used to love buying from EB as a child, but once they were rebranded as GAME I found myself going to Amazon.co.uk for things, and never looked back. I wont miss them.

Avatar image for andrewf87462
andrewf87462

1035

Forum Posts

45

Wiki Points

0

Followers

Reviews: 0

User Lists: 0

Edited By andrewf87462

I'm sorry to see Game slowly going under but there are loads of online retailers were you can buy games from so I can't really see the UK games industry taking a hit at all. If you want to get rid of older gamers to fund new ones, just use eBay.

Avatar image for mrcraggle
mrcraggle

3104

Forum Posts

2873

Wiki Points

0

Followers

Reviews: 0

User Lists: 5

Edited By mrcraggle

Game got greedy, that's all there is to it. They bought out any competition that existed, their used game prices are £1 cheaper than brand new and they sell games much higher than what's available online. People got savvy to buying on the internet and Game didn't lower their in store prices. I went in there recently and I saw just how expensive some of their games can be. On average, they sell new games for £42.99. CoD: MW3 was £44.99 and they even raised the price of Skyrim. The same can be seen with Gamestation. Once a great shop with competing prices (new and used) now have the same prices as Game since they were taken over.