Treyarch's Community Manager Josh Olin was recently interviewed by End Gamer to promote the First Strike map pack, transcript can be found here.
It'll be a bit of a tl;dr for most of you, so here's the relevant paragraph:
Does he suffer from a complete lack of self-awareness? He's representing a franchise that's stagnant and has been criticized for not evolving enough. I appreciated their tweaks to COD 4's now-legendary persistent unlocks system, but Treyarch's most notable contribution to COD was well.. zombies.
Personally, as a community manager who lives in the media or social media world every day, I think the social culture of video games is moving in a more negative direction as technology and social media continues to grow. Rather than growing with it, the trend seems to be devolving. More and more gamers seem to forget what this industry is all about.It’s a creative industry – the most creative form of entertainment in existence. Too many developers who try new things are getting burned by “pundits” and angry entitled fans who look to be contrarian, sometimes simply for the sake of being contrarian. The only thing this attitude aims to achieve is stunt that creativity and innovation even further, which is something that no rational gamer looking to be entertained would want to do.
He seems like a nice guy but he's rubbed a lot of people the wrong way (that whole clamping down on quick-scoping drama which I didn't care for but many people felt strongly about), and this surely can't help. But in the interests of fairness being a CM is thankless job; lots of unwarranted abuse is surely directed his way. I wouldn't blame him if this was partly fueled by the frustration he must feel on a daily basis.