I'm just not sure if they're morally obliged to refund, due to the piss poor service they've given for Diablo 3. Especially if you bought it directly from them, all they need to do is refund the money, and remove the license from your account?
To put things into context, it's been 4 days since I've been able to get on and play the single player component of the game. I work during the day, so when I get home from work, I kinda expect to be able to play Diablo 3, but the last few days, I just get kicked out of the login screen due to the infamous "Error 37".
This is pretty out of order. It doesn't help that there's no discernible way to contact Blizzard. I've tried to phone them for 3 days aswell, but their phonelines are always "too busy"