Like most people that are very casual players of video games, I have friends with the same mindset. Since my schedule isn't regular (ie. work, wife, other social gatherings) I can't devote a lot of time to researching a lot of the heroes and items. Like most people, I need to be familiar with the game to get anything out of it. The only matches that I am winning are ones where the other team disconnects half-way through and we clean up the rest of the map. I haven't played that much just because the game experience is confusing, fast paced and hard to navigate. I would say that I am getting better, but what do I know.
Are there people out there willing to take in a lazy apprenticeship with like minded individuals or do high level players just like to stick to their difficult and challenging games leaving the beginners to boring matches? Is Valve preparing for those high level players to step up and encourage the community to get involved with the beginners?
When I click on "Learn" on the main game screen, I don't really get a lot out of the heroes. It helps with the items, but it doesn't seem like I am really learning. I would prefer videos with player tactics, what your role is in the game, etc. I know that this could be well documented on other sites but some people don't have the time to learn that way.