I had FFXIV collector's edition way back when, and I've been trying to get in to this new game. I'm having an account issue, big surprise.
I tried emailing them, but I received the following email a few days ago.
"Thank you for contacting the Square Enix Support Center. We apologize for the delay in responding to your contact regarding FINAL FANTASY XIV: A Realm Reborn and Square Enix account. Many of the contacts we have received involve issues that have been resolved by the recent hot fixes, issues resolved by the countermeasures we have set up to combat server congestion, or issues that have been otherwise resolved by customers themselves. Given this situation, we sincerely regret to inform you that we will be pre-emptively closing your support ticket at this time. We will be continuing to expand our Support Center team’s capabilities to provide better and faster support, but until then we ask for your continued patience and understanding. Closing your ticket was not a decision we came to lightly, and we wish to extend our sincerest apologies for not providing you with a timely response and for not being able to assist you directly. If your issue is still unresolved, we ask that you please resubmit your contact to us on the Square Enix Support Center or the in-game Support Desk."
I tried chatting this afternoon. I waited about 2 hours in support chat queue, got to number 1 in the queue, and then got this message:
There are no agents available to chat with you right now. Please try again later."
Refreshed the page, now I'm number 63 in the support chat queue, with a wait time of 1:02:22. But they close in 45 mins.