#1 Posted by Ruggles (52 posts) -

Hey, today I tried upgrading my account to a monthly subscription, and it's throwing a generic error at me.

"Something went wrong and we are working on it."

I've triple checked the billing details and have tried billing on different browsers with the exact same response.


#2 Posted by JJWeatherman (14558 posts) -
#3 Edited by Ruggles (52 posts) -

Whoops, I'll go do that.

#4 Posted by JJWeatherman (14558 posts) -

Yeah, I figure that'll be your best bet. Hope you get this worked out.

#5 Edited by bhlaab (143 posts) -

Yeah, I'm getting this too.

I assume that the error message saying they are working on it means they're working on it? I hope so.

#7 Posted by archimedes83 (28 posts) -

I too have seen this problem. I was also unable to purchase a gift code.

Please fix so you may take my money.

#8 Edited by trixnfx (47 posts) -

Yeah I just tried to upgrade my account and got the same problem.

#9 Posted by TinyGrenade (141 posts) -

Same, just went to give GB my money...and they won't let me.

#10 Posted by ikilledthedj (279 posts) -

also same issue :( let my membership lapse and i wana watch the friday show waaahhhhh

#11 Edited by amatwl (1 posts) -

Just want to say that I'm also getting this issue. I also sent an e-mail to support[at]giantbomb.com.

#12 Posted by Lax (4 posts) -

Yep same here, odd.

#13 Edited by jimmyfenix (3853 posts) -

matt the sites broken

#14 Edited by Rozen (1 posts) -

Just tried again. Still not working

#15 Edited by Anobix (26 posts) -

Just registered and tried to add premium as well, getting the same error message with Chrome.

edit: tested with IE9 and received the same error.

#16 Posted by TinyGrenade (141 posts) -

I went ahead and asked Rorie what's up with it and he said the following: "I'm pretty sure it's a known issue - hopefully it'll get worked out by Monday or Tuesday.". So that's that I suppose, Monday or Tuesday it is.

#17 Posted by mylifeforAiur (3483 posts) -

Yeah, I'm still at the mercy of this particular bug. All I want to do is watch the bloody Unprofessional Fridays video. It's sucky.

#18 Edited by trixnfx (47 posts) -

I have never seen a website be so late trying to fix something that pays their bill and gets them money lol. It's been almost three days.

#19 Edited by idBloc (126 posts) -

Sorry duders, we just fixed the issue which came completely out of nowhere.

We'll try to be proactive on that matter

#20 Posted by trixnfx (47 posts) -

Yes, it finally works! Thanks to you and the top men!

#21 Edited by Anobix (26 posts) -

Yep, it works now, just paid for premium (thanks!)

Ran into one issue though, the coupon code that I received for the $15 off at the store isn't being accepted, does it take a few for it to get added to the database to work in the discount box?