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#1 Posted by Make_Me_Mad (3212 posts) -

I've been changing my passwords on most sites where I have an account, but when I came around to Giant Bomb I appear to have run into a problem; the site won't let me change it! That's kinda odd. I went to billing, put in my new password twice and my old one for confirmation, and then... nothing. It just says something went wrong and dumps me back on the same page. Anyone got a way to get this done? Am I missing something obvious here?

#2 Posted by Make_Me_Mad (3212 posts) -

Alright, I kinda hate bumping things like this, but I got into this password changing mood because of all the talk about this latest big security bug that's leaking passwords like crazy. I'm sure there'll be something else to panic about in a few weeks, but it's still not the best time to find out that I can't change the password on this site, you know? (There's also some weirdness where apparently only premium members can change their names? I dunno, I wasn't worried about that anyways, but it struck me as odd.)

My point is that even though it's not a huge deal, I do kinda want to know if this is a thing that's being addressed or worked on in some fashion. While it doesn't matter to me, someone who's put money into the site might feel a bit more panic on realizing that they can't change their password if they need to. (They'd also probably have a better shot at getting an answer on this.)

Alternately this might be some weird bug on my end, in which case it's really not anything to worry about. I still kinda wanna know, though.

#3 Posted by Monkeyman04 (1461 posts) -

Tried it too and got the same message. @rorie ?

#4 Posted by Rorie (3369 posts) -
Staff
#5 Edited by ExiledVip3r (109 posts) -

I am also unable to change my password or email from https://auth.giantbomb.com/change-details/, whenever I try filling out the form it bounces me back and says

Woops! Something wrong happened, we are working on it!

If I feed it the wrong current password or mismatching new passwords, it validates those properly and gives the proper related error, but specifically gives the above error when everything is entered correctly, so I'd assume it's failing when trying to perform the actual change.

Online
#6 Posted by StriderNo9 (1266 posts) -

Do you guys have your old password cached? This happened to me. I ended up using a different browser and that worked.

#7 Posted by AlexanderSheen (5148 posts) -

Same here. Tried it both on Chrome and Firefox with no luck.

#8 Posted by Baillie (4578 posts) -

Yeah, I tried this a few days ago too. Happening for everyone it seems...?

#9 Posted by wrongindustries (8 posts) -

Happening to me as well.

#10 Posted by Rorie (3369 posts) -
Staff
#11 Posted by RonGalaxy (3585 posts) -

@rorie: a bit off topic, but did heart bleed affect giant bomb at all? Haven't seen any info regarding it.

#12 Posted by ZolRoyce (1019 posts) -

@narujoe93: I would like to second that question, the GB staff are all cool dudes who are pretty on the ball so I assume if it had an impact on the site we would have heard by now, so fingers crossed it didn't. But a direct yes or no if possible would be mind at ease putting.

#13 Posted by Rorie (3369 posts) -

@zolroyce said:

@narujoe93: I would like to second that question, the GB staff are all cool dudes who are pretty on the ball so I assume if it had an impact on the site we would have heard by now, so fingers crossed it didn't. But a direct yes or no if possible would be mind at ease putting.

I believe that @mrpibb fixed the issue before it became widely reported, but I'd have to defer to him on that.

Staff
#14 Edited by RonGalaxy (3585 posts) -

@rorie: I changed my password (and started using last pass) after it was widely reported, so I should be good then. thanks!

#15 Posted by Uncooked (7 posts) -

It is likely that GB was affected by Heartbleed; even if it wasn't abused it is a fairly safe assumption that they rely on OpenSSL. Better safe then sorry in most cases.

@rorie Can you send a password reset email my way? Having the same issue as others.

#16 Posted by Monty_vaca (42 posts) -

Also running into this issue.

@rorie If you could send me a password reset email as well when you have a chance I'd appreciate it.

#17 Edited by Uncooked (7 posts) -
#18 Posted by villainy (648 posts) -

@rorie: "Woops! Something wrong happened, we are working on it!" May I please have a reset? Just how widespread is this?

#19 Posted by boyusmaximus (26 posts) -

I also have hit this problem. @rorie can you please reset my password too?

#20 Posted by boyusmaximus (26 posts) -

Thanks, it's all sorted now, @rorie

#21 Posted by Mendelson9 (453 posts) -

I'm getting the same error as others trying to change passwords. Can I get a reset, @rorie?

#22 Posted by Trace17 (22 posts) -

I'm having the same issue. Tried every browser on my computer, another family computer, and my ipad. No go on all of them. Can I get a reset as well @rorie ?

#23 Posted by Rorie (3369 posts) -
Staff
#24 Posted by Crowson (16 posts) -

@rorie: I'm also having this issue. Can you send me a reset?

#25 Posted by Rorie (3369 posts) -
Staff
#26 Posted by Trace17 (22 posts) -

@rorie: Got it! Thanks for the super fast response!

#27 Posted by Crowson (16 posts) -

@rorie: Thanks, Matt! All taken care of.

#28 Posted by Kinggi (293 posts) -

Yeah i'm having this issue as well. Just says Whoops!

#29 Posted by gravitypenguin (86 posts) -

+1 on the can't change my password train. Any assistance would be appreciated. Cheers.

#30 Posted by Rorie (3369 posts) -
Staff
#31 Edited by Kinggi (293 posts) -

Thanks, worked for me.

#32 Posted by parkersneverdie (30 posts) -

I'm getting the same 'something went wrong' message on the same page, except I'm trying to change my username.

#33 Edited by TripSkyway (4 posts) -

I'm getting this message in both Chrome and Firefox.

Please could I get my password reset.

#34 Edited by Rorie (3369 posts) -

@tripskyway: I just tried to send you a password reset on my end. Let me know if it doesn't arrive.

Staff
#35 Posted by Rorie (3369 posts) -

@parkersneverdie: Are you still trying to change your username? Email me at support at giantbomb.com and I can get you switched.

Staff
#36 Posted by Kazona (3250 posts) -

Same problem here, can't change password either.

#37 Posted by Rorie (3369 posts) -

@kazona: Hey I just tried to send you a password reset. Can you let me know if it doesn't work?

Staff
#38 Posted by TripSkyway (4 posts) -
#39 Edited by MrAngryEyes (53 posts) -

@rorie: Hey Rorie, I am unable to change my email. I just keep getting the "Whoops" message. The email listed is not even active anymore lol!

#40 Posted by WetSawdustDemon (22 posts) -

@rorie: Any chance I could get a password reset as well? Pretty, pretty please!

#41 Posted by OrwellHuxZam (146 posts) -

@rorie I can't log in the normal way, I get a password error. I've tried reseting my password, but I get the same Whoops! error as everyone else. The only way I'm able to write this message is that I'm able to force a log in by resending myself the email verification and clicking on the link.

Thanks!

#42 Posted by jerry_corvo (25 posts) -

Hey @rorie, can I get a password reset? Pretty please?

#43 Posted by Make_Me_Mad (3212 posts) -

It's been almost half a year and this still isn't working correctly? Hope it gets fixed before I need to reset things again, that Google hack a little while ago had me a bit worried. Maybe make an official thread where people can ask for password resets until it works again?

#44 Posted by Rorie (3369 posts) -
Staff
#45 Posted by Callmehyde (11 posts) -

Can I get a reset too?

#46 Posted by Rorie (3369 posts) -
Staff
#47 Posted by Datajack (138 posts) -

Hello @rorie getting the same error as others when attempting to spin password. (Woops! Something wrong happened, we are working on it!). Could I get a password spin request when convenient? Thanks!

#48 Edited by Chango (596 posts) -

Hey, @rorie, can I get a password reset when you have the time? Thanks!

#49 Posted by Rorie (3369 posts) -

@chango: @datajack: OK, I just tried to send resets to both of you. Chango, you may require some special attention, so get in touch at support at giantbomb.com if you still have issues.

Staff
#50 Edited by Datajack (138 posts) -

@rorie: I'm golden sir, thanks again!