Charged 2 weeks ago, cant acess premium content. - Bug Reporting

#1 Edited by Poppduder (392 posts) - 3 months, 21 hours ago

I emailed support the other day, but I'm posting this here just to see if anyone else is having the same problem. I'm a monthly member and I get billed every month on the 9th. Looking at my CC statement, I was charged for this month's membership, but the site does not see me as a premium member. I'm not flipping out about it, switching to the new site has been completely painless for me other than with this specific thing. Has anyone else ran into this problem? Is there perhaps a work around to fix it myself (delete cookies/system32)? Also, looking at my avatar, do you see this silver dealie? I don't :( but I should :(

#2 Posted by Poppduder (392 posts) - 2 months, 28 days ago

Really not sure if it's supposed to take a while to hear back from support but this is kind of a bummer. Hope something gets resolved so I dont have to charge my CC again just to watch Blade Runner.

#3 Posted by crusader8463 (13080 posts) - 2 months, 28 days ago

That really sucks. It does some times take awhile to hear back from them and some times they get right back to you instantly. I guess it's all about how busy they are.