Chat Disconnect - Bug Reporting

#1 Edited by lanerobertlane (69 posts) - 2 months, 17 days ago

Posting a bug report as suggested by @mrpibb in the chat

As i mentioned in the chat, when I was asked about being disconnected from the chat, I may be an edge case due to usually having 2 tabs of giantbomb.com/chat open. (I have duel monitor set up and run the stream full screen in 1 tab on 1 monitor and another tab on the other monitor with the chat open. This leaves the chat open but hidden behind the stream on the 1st monitor)

I randomly get disconnected from the chat for short intervals, to which it will reconnect shortly after. this is periodically at semingly random intervals. I will say, I notice this more when there are more people in the chat (Unprofesional Fridays, TNT) rather than less populated times (Live Quick Looks, Recent Blade Runner(ish) session)

I'm running Chrome Version 26.0.1410.19 beta-m, On Windows 8. I can post a dxdiag dump if you need more info on the set up I'm running.

I'm not to bothered about it being fixed, If it's just me persoanlly, i can live with it. But happy to provide details to you guys if its an issue and you wanna fix it.

Keep up the good work, Rob

#2 Posted by mrpibb (178 posts) - 2 months, 17 days ago

thanks, we're looking into it. Did it get better around the tomb raider segment and beyond?

Staff

#3 Edited by lanerobertlane (69 posts) - 2 months, 17 days ago

Post the tomb raider segment i was only d/c once. At some point during the Dollar Dash segment.

#4 Posted by Mongoose (209 posts) - 2 months, 16 days ago

I'm the same on this one, except I seem to get disconnected a lot. There are times when it won't reconnect at all, and a page refresh is needed, but most of the time it is just constant disconnects the reconnects. Happened to me on both iPad and PC, both using Chrome (Windows 7 on PC, latest iOS on ipad).

Can't comment on whether it got better after TR segment, had just left the chat disconnected.

#5 Posted by rchen (137 posts) - 2 months, 16 days ago

Just as a note, if you have two chat tabs or windows open, it will disconnect all but the last opened one. So you can only be in one chat at once as your username.

Staff

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#7 Edited by thegoldencat7 (1353 posts) - 2 months, 16 days ago

Same problem on Firefox. Chat freezes for long periods, says I've been disconnected every 2-3 minutes. So I just watch fullscreen. Been this way since the new site launched.

#8 Edited by Wacomole (749 posts) - 2 months, 16 days ago

@lanerobertlane:

I used to do the "dual monitor, double windows open" thing all the time until I recently remembered that you can now pop the chat open to a separate window.

Just press the pop out chat button in the top right and put that window on your other monitor leaving you free to full-screen the actual video. That way you're only logged in once.

Hope that helps

#9 Posted by lanerobertlane (69 posts) - 2 months, 16 days ago

@moleyuk: cheers, but then the polls are still hidden because they're in the same column as the stream, so I wouldn't see those in that method, and that's the main reason for my 2 window method. When it's not premium i usually have the video playing direct from the twitch site anyway.

#10 Edited by Mongoose (209 posts) - 2 months, 9 days ago

Thought I'd update peeps on my situation here. I've fixed my issues by going into the innards of Chrome and re-enabling one of the flash plugins. There were 2 there, one built into Chrome and one stand-alone. The stand-alone plugin was disabled so as not to cause conflicts. Re-enabled and hey presto- fixed! Hope this might help.

#11 Edited by Mongoose (209 posts) - 2 months, 5 days ago

Update - didn't fix it. Bummer :(