@methodman008: Just PM'd. I'll try to setup a chat around 5:30pm PST on Tuesday to do some testing for others who may be having issues.
@methodman008: Additionally, I'm assuming your chrome is up to date? (settings -> about). Is it possible to see your enabled extensions list? (Settings -> Tools -> Extensions). Are you behind a corporate firewall, VPN, mobile network connection or otherwise restricted environment?
Hey, so, the same issue has returned for me after a couple of weeks with no problem. Chat doesn't work in any browser (Chrome, FF, IE), and I'm also getting the red, "You are not logged in," message. I've been watching the Daily Dota & video is fine. [Well, it stutters at anything higher than 480p, but that aside...]
I tried clearing the cache & cookies in Chrome, but it's still not working.
I tried to ping chat.giantbomb.com & got the message, "request timed out."
I opened a new incognito Chrome window, logged in and chat is working in that window.
So, I closed the incognito window, re-logged into a regular Chrome window & now chat is working again.
I dunno if this helps, but it is what it is, I guess.
P.S. Windows 7 Pro 64-bit, 12 gig RAM, AMD Phenom II X4 965 3.4 GHz, Chrome Version 28.0.1500.52 m, yadda, yadda.
@methodman008: Ok so that's likely related to why you can't connect to web sockets. In a normal environment, all of those should come back as "Yes". You have some kind of network issue. Do you have your windows firewall / software / hardware firewall turned on? Try turning them off to test.
@jslack: Yeah, the polls + results show up even when I get the, "You are not logged in," message.
Everything on websocketstest.com is a-OK.
Logging into an incognito Chrome window, then logging in again to a regular Chrome window resolved it for me in Chrome for the last 15 minutes or so of the live stream today. I'll try FireFox again tomorrow during Daily Dota to see if chat is running there.
P.S. Thanks for staying on top of this!
@methodman008: Unfortunately the stream ended a little while ago, so it wouldn't be able to connect anyway (you should be getting a "there is currently no show" page). Perhaps we can try again tomorrow during the Unprofessional Wednesday with the software off? Thanks for testing today.
@methodman008: Ah ok. That's a bummer, what kind of router do you have? Is your modem and router one unit supplied by your ISP? Or do you have our own router? Most routers will have some kind of hardware filtering built in - usually there is some kind of web interface you can use to change security settings.
@jslack: I've got a Motorola NVG510. Yup, it's a model/router combo supplied by AT&T.
Looking through that interface now, only filtering things I see are MAC filtering and packet filtering, both of which are turned off.
All the firewall stuff on there is turned off other than reflexive ACL.
@jslack: Latest update: The chat is working in Chrome on first try. I opened FireFox and got the, "You are not logged in," message for chat. I cleared the FF cache, logged out then logged in again but still no chat. I cleared GiantBomb's cookies, logged out then in again and voila! chat is working in FF also.
Well, the problem has resurfaced for me ever since I switched laptops. Still using windows 7 64-bit and the latest version of firefox, but for whatever reason, chat and polls no longer show up for me.
Edit: tested it out with Chrome and even IE, and neither work.