#1 Edited by Lurg (8 posts) -

I use the premium RSS feeds in iTunes to download all the videos, recently I've noticed I'm being prompted to re-enter my user name and password every couple days, even though I've checked off the "remember me" box in the log in. It's getting to the point where I sit down at my TV to watch a new video and often times the new ones haven't downloaded as the password prompt had popped up.

This has been happening for the last couple months, has anyone else had this issue? Or any ideas as to how I can get it fixed?

Thanks!

#2 Posted by divxz (25 posts) -

Just started happening for me yesterday.

#3 Posted by Rorie (2523 posts) -

I talked with our engineer who does the RSS stuff, and we don't look to have changed any of the RSS stuff since we launched the site design. Is anyone having this problem with non-iTunes programs?

Staff
#4 Edited by divxz (25 posts) -

Found out what was causing my error. It was local, not server side. It has been resolved.

#5 Posted by Ampersand81 (9 posts) -

@rorie: Hi Matt. I fought a long, hard battle against iTunes to get the premium RSS feed working months ago. So long ago I can't remember the fix. I've had to switch the location of my iTunes library and am having the same issues as the OP and what I had months ago. To get around to your question -- I use Downcast for all my podcasts, audio AND video, and have never been able to get the premium feed to work.

#6 Posted by Rorie (2523 posts) -
Staff
#7 Posted by rchen (168 posts) -

@ampersand81: Hey duder,

I was just wondering what exactly happens when you try to access the premium feeds on iTunes. Does it not authenticate you at all (rejected username/password) or does it keep your username/pass for a few days before asking for it again?

Also, are you on windows or mac?

Thanks!

#8 Posted by Ampersand81 (9 posts) -

@rchen: Each failure is a rejected userid/password. I'm on Windows 7.

#9 Posted by rchen (168 posts) -

@ampersand81: Thanks for the quick response. Can you try going to this link in an Incognito Window for Chrome or another browser you never use and enter in username/pass for GB, be sure it's not your email but actual username.

Thanks

#10 Posted by Ampersand81 (9 posts) -

@rchen: Done! I'm getting the same behavior as iTunes & Downcast -- after entering the information the prompt pops back up with both fields blank.

#11 Posted by Ampersand81 (9 posts) -

@rchen: Also just tried it on Downcast. Came back with "Authentication Failed."

#12 Edited by rchen (168 posts) -

Hmm ok, this appears to be an issue with your username and password. Can you try logging in with your Giant Bomb credentials on this site (http://freemyfeed.com/) and see if it gets you back a feed?

I don't highly recommend using that because you're giving your credentials to a 3rd party but it will give you a feed that does not require login.

#13 Posted by Ampersand81 (9 posts) -

@rchen: So...would a password change fix this?

#14 Edited by rchen (168 posts) -

@ampersand81: Yeah, try resetting your password or requesting a temporary new one. @rorie should be able to assist with that if necessary.

Also, did the above link work?

#15 Posted by Ampersand81 (9 posts) -

@rchen: I got a little spooked with giving a 3rd party my info. I changed my password --> SUCCESS!! And there was much rejoicing!!

#16 Posted by rchen (168 posts) -

Awesome, glad to hear that!

#17 Posted by Darkflight (11 posts) -

I've had this for a while too, every day this week in fact - I've changed my password as suggested above to no avail - is iTunes just useless at understanding the "remember my password" box?

#18 Posted by Lurg (8 posts) -

@darkflight: I never used to have this problem with iTunes, so I don't think it's a problem with them not remembering the password. From what I understand though, nothing changed on the giantbomb side either, so I have no idea what seems to be causing it now.

#19 Posted by Rorie (2523 posts) -

@lurg: @darkflight: Let me see if I have any issues with this in iTunes. I never use it for RSS, but I'll see if I can sign up and see what happens.

Staff
#20 Posted by Rorie (2523 posts) -

@rorie said:

@lurg: @darkflight: Let me see if I have any issues with this in iTunes. I never use it for RSS, but I'll see if I can sign up and see what happens.

Is this for the PC or Mac or mobile version of iTunes? I can't even see a way to subscribe to RSS feeds in the latest PC iTunes.

Staff
#21 Posted by Darkflight (11 posts) -

@rorie said:

@rorie said:

@lurg: @darkflight: Let me see if I have any issues with this in iTunes. I never use it for RSS, but I'll see if I can sign up and see what happens.

Is this for the PC or Mac or mobile version of iTunes? I can't even see a way to subscribe to RSS feeds in the latest PC iTunes.

PC - File Menu - Subscribe to Podcast

#22 Posted by Lurg (8 posts) -

Hey Rorie, just wondering if you managed to figure anything out by trying it yourself.

Thanks.

#23 Posted by Rorie (2523 posts) -

@lurg: I haven't been able to replicate this myself in iTunes. Just out of curiosity, is your password super long or have a lot of symbols in it? I've heard that that can cause some problems.

Staff
#24 Edited by Lurg (8 posts) -

@rorie: Mine is yeah, I use 1password so it's pretty complex. I'll changing it to something a bit shorter. Thanks.

#25 Posted by Rorie (2523 posts) -

@lurg: Well, it's bad that we have to recommend that, but I believe this is more of an iTunes issue than one with our system, unfortunately. iTunes is apparently not the best at handling authenticated RSS feeds. If the issue persists, let me know and we'll see what we can do!

Staff