Premium subscriber suddenly lost access to premium content

I've been a monthly premium subscriber since day one. All of a sudden, within the past hour or so, my sub seems to have gone missing. I'm seeing ads, and I can't get at any of the premium content. My billing cycle starts closer to the end of the month (I'm paid up), and I was able to access premium just a short while ago. Anyone else having this problem?

@whatthegeek: Looking into your account now. Stay tuned.

Edit: I just PMed you some information.

I'm having the same issue right now. My sub should be good, but getting ads and no access to premium content.

Ditto here. Odd.

Same!

Same. Seem to have suddenly become not a subscriber as of Jan. Weird.

Me too.

and me also. freak out. hard.

I have the same problem now as well, and I'm a monthly subscriber.

Everyone else having the problem a monthly subscriber?

It seems widespread. I'm a monthly subscriber with the same problem.

Same here, I emailed Rorie today but hopefully it gets fixed soon. I want to watch the GB Unplugged! :(

Maybe it has something to do with this problem?

http://www.giantbomb.com/forums/general-discussion-30/merchant-service-errors-for-premium-signups-this-w-1763356/#1

Same here. I've just had mine set to auto-renew. Now it's back to Free.

I'm having the same problem. I'm a yearly subscriber and automatically paid for renewal at the end of January. I'm guessing the problem is the same merchant service error that Rorie mentioned before. I've e-mailed support. Hopefully it's something easy to fix because it looks like it could be affecting anyone resubscribing during that period.

Myself as well. Bummer it's such a widespread issue.

Well, i just subscribed again. Was afraid it would give me an error but it worked fine.

Hope it doesn't double charge me.

Ya, I checked my bank account and it looks like there was no renewal. It was supposed to renew the 26th, and I definitely watched the Unplugged so I think they had a problem accepting payments and all subscriptions just quit renewal. That really fucking sucks for GB I assume, guessing they will lose a lot of income due to this.

Hey guys.

If you have outstanding issues with this, contact support[at]giantbomb.com

In some cases, auto-renews might not have occurred to your account. If you think that's the case, please email rorie there.

My subscription didn't renew. So I just resubscribed with the same CC. No problems so far...

Happened to me as well. I sent an email to the address indicated above, but haven't heard back.

hmmm, this just happened to my account as well.. how long does a support ticket usually take to resolve?

@turner: Hey there. Can you log out and back in? Let me know if that's good.

@jslack: yep.. Thank you

It happen to my another account before