• 143 results
  • 1
  • 2
  • 3

This topic is locked from further discussion.

#1 Posted by Rorie (2701 posts) -

Hey,

I wanted to outline some of the efforts we're making towards increasing the usability of the video player. We know it's been a frustration to everyone (including us) for a while now, but even though we haven't always talked about what we're doing, that doesn't mean we haven't been doing stuff. Here's an outline of some of the issues we've come across and what we're doing to fix those issues.

Stream is low quality/doesn't take advantage of all my bandwidth
We've recently shifted from the service our content delivery network normally uses for serving videos to another service that is responsible for large files. The average video that our CDN delivers for other sites are usually shorter clips that are only a few hundred megs in size, so the lengthy videos that we push out, which can often be a few gigs in size, seemed to be causing problems with this method of delivery. Hopefully you've seen slightly better bandwidth usage over the last week or so; let us know if your video experience has improved.

Stream is choppy/skips around
One of the reasons this happens is due to the aforementioned bandwidth issue: the player will detect that you don't have enough bandwidth to play at the quality you're currently at, so it will bump you down to a lower bitrate video. When this happens, it will often jump you backwards or forwards to the nearest keyframe for the video. (Keyframes are the points in the video that you can jump to when you slide around in the time bar.) When this happens too rapidly, it can cause the stuttering/shifting problem that a many people have experienced.

Smoothing out the bandwidth problems will hopefully make this issue less prevalent, but we're also planning to incorporate a new bitrate setting in between the HD and High settings on our streaming player. This should hopefully allow the player to adapt better to shifting bandwidth conditions and hopefully skip between bitrates less often.

Also, we’re going to increase the number of keyframes in the videos so that, if the video player does skip, it shouldn’t skip quite as far. This should also smooth out seeking in the videos, in that you should be able to land closer to the exact time you want in a video when seeking rather than finding yourself 15 seconds off from your target. Some of these changes should be rolling out over the next week.

Bug Reports
We’re continuing to work on the video player to improve its performance and stability. We’ll let you know more of what we’re doing towards those ends as we proceed.

In the meantime, it’s still super helpful to us when you report bugs that you encounter with the player. However, please make sure that you include all of the information we need. Here’s a good example of a bug report:

  • OS: Windows 7
  • Browser: Chrome
  • RAM: 16 GB
  • Type Of Player: Streaming
  • Adblock: Off
  • Specific Problem: In the first 15 minutes of the Company Of Heroes Quicklook page, my player will will consistently skip backwards and forwards in the video, making it almost unwatchable.

If you want to help us fix these bugs, including all of the information above will go a long ways towards allowing us to replicate them in the office. (Feel free to just quote that section and replace it with your own info.) It helps to be as specific as possible when describing the issues that you’re coming up against. And keep in mind that adblock does cause some issues with our player; it helps if you can flip that off to test out video problems.

Thanks for all your patience with the player. Hopefully you’ll start seeing some improvements soon.

Staff
#2 Posted by Lego_My_Eggo (983 posts) -

not really a bug, but can you make it so i can click anywhere on the video to pause/continue playing? right now it only works for pausing a video, and i have to hit the small play button in the corner to continue watching.

Online
#3 Posted by Dagbiker (6939 posts) -
#4 Posted by Kedi2 (243 posts) -

I think it's a bit silly that the mouse cursor doesn't disappear when you go full screen.

#5 Edited by Rorie (2701 posts) -
Staff
#6 Edited by Stimpack (813 posts) -

@kedi2: Having the mouse fade out would be alright, but I typically shove it into the corner of my screen.

#7 Posted by Boboblaw (272 posts) -

@kedi2: This would be super useful otherwise cheers Rorie, been frustrated with the video player for a while so much so that I used it for the first time in a month yesterday.

#8 Posted by JJWeatherman (14557 posts) -

Good to see some behind the scenes info on what's being done. I agree with @kedi2 and the whole mouse cursor thing--it should just go away.

Also, using the HTML5 player, the seek bar will sometimes pop up randomly, and then fade back out. It's as if I bumped my mouse when I in fact did not. Pretty annoying.

#9 Posted by Pensel (1 posts) -

Would it be possible to get the sound bar in the player to allways stay in the chosen place? Allways gotta turn it down as it is now.

#10 Edited by heatDrive88 (2268 posts) -

I have noticed the player has a better grasp on selecting a more appropriate video quality when streaming, rather than just going directly to "low" recently.

Thanks!

#11 Posted by TiE23 (298 posts) -
  • OS: Windows 7 and 8
  • Browser: Firefox 22.0 + Up-to-date Flash Client
  • RAM: 8 GB
  • Type Of Player: Streaming
  • Adblock: Off (Subscriber)
  • Specific Problem: When a video finishes the screen area will turn grey (it appears to be intentionally textured) and the video will restart from the beginning, but only with audio.
#12 Posted by Rorie (2701 posts) -

@tie23: Yeah, this has been going on for a while. Definitely been bugged and noted. Thanks!

Staff
#13 Edited by Rincewind (245 posts) -

skimmed through and didnt see it but is the bug where if you minimize or maximize while paused it loses your place in the video fixed?

Edit: tried to replicated it again just now and it didnt crap out. Well I hope I wasn't dreaming it.

#14 Edited by erbarad (25 posts) -

I am using HTML5 video, and for some reason, to make it start playing, after pressing "play" I then have to pause and unpause it to make it going. Flash isn't really working out for me, really jerky playback.

OS: Windows 7

Browser: Firefox

Ram: 8GB

Type of player: HTML5 Streaming

Adblock:On and Off

#15 Posted by Rorie (2701 posts) -

@erbarad: Again, try to copy/paste the bug reporting form up there. Getting feedback without knowing your OS and especially your browser is tough to follow up on.

Staff
#16 Edited by Itwastuesday (934 posts) -

All of these changes sound good!

  • OS: Windows 7
  • Browser: Firefox 22.0 + Up-to-date Flash Client
  • RAM: 4 GB
  • Type Of Player: Streaming
  • Adblock: Off (Subscriber)
  • Specific Problem: When a video finishes the screen area will turn grey and the video will restart from the beginning, but only with audio.
#17 Posted by DEFE (229 posts) -

HTML 5 has gone from more or less unusable to my preferred way of playing video. Thanks for the improvement. Well done.

  • OS: Mac OS X v10.6.8
  • Browser: Safari
  • RAM: 4 GB
  • Type Of Player: HTML 5
  • Adblock: Off
  • Specific Problem: N/A (thought I'd include my info just in case it was useful, even if I'm not having issues.)
#18 Edited by Slab64 (1050 posts) -

@rorie said:

The average video that our CDN delivers for other sites are usually shorter clips that are only a few hundred megs in size

PORN

just sayin'

#19 Edited by crusader8463 (14412 posts) -
  • OS: Windows 8
  • Browser: Chrome
  • RAM: 16 GB
  • Type Of Player: Anything but youtube.
  • Adblock: Off
  • Specific Problem: How about a better gradient of video quality? High is too HD and I can't stream it anymore like I used to, and low has such a piss poor video quality that I keep thinking I'm watching japanese porn because it's so pixelated.

I can watch Streams and youtube at 480p with no problem but nothing on the site. It really sucks that I gotta watch everything on youtube to be able to see what's on the video.

#20 Edited by shinboy630 (1133 posts) -

  • OS: Windows 8 (with start8 and displayfusion if that matters)
  • Browser: Chrome
  • RAM: 8 GB
  • Type Of Player: All of them
  • Adblock: On
  • Specific Problem: When full screen, the bar on the bottom (with volume, the time bar thing, etc) keeps popping up every few seconds, regardless of the type of player (streaming, html5, etc). If using two monitors, this goes away if I click on the other monitor, but always happens when using one monitor.

EDIT: Turned adblock off just to test, and I am still getting the issue.

#21 Posted by Rorie (2701 posts) -
Staff
#22 Posted by crusader8463 (14412 posts) -

@rorie:

Country: Canada

Province: New Brunswick

City: Norton

Street: Midland

#23 Posted by Jetpaction (77 posts) -

Is there a disadvantage in terms of available bandwidth for people living in Europe when streaming video's?

I have 60/6 internet connection but on a regular base the video player won't buffer enough causing the video to stop after a couple of minutes. However, if I choose to download the video to my harddrive i get decent speeds ( 4 to 5 MB/sec).

OS: Mac OSX 10.8

Browser: Safari

RAM: 16 GB

Type of player: HTML5, Flash - HD quality

Adblock: On, Off. Doesn't matter

#24 Posted by NeuralLink (20 posts) -

  • OS: Windows 8 (Surface Pro)
  • Browser: Chrome
  • RAM: 4 GB
  • Type Of Player: All but YouTube
  • Adblock: On
  • Specific Problem: When full screen, I can't get the bottom controls to pop-up by touching or dragging my finger around the screen. I have to fold my keyboard out and use my touchpad to move the mouse cursor to get the controls to pop up.

#25 Posted by Rorie (2701 posts) -

Thanks for all the bug reports. I'll try to file them into our bug tracking stuff so we can hopefully start getting some of these taken care of.

Staff
#26 Posted by Spellbot5000 (104 posts) -

Not necessarily about the player, but what's going on with volume compressing/normalization in videos? Seems like in the last couple months that audio hasn't been compressed/normalized in vids, and anytime the guys get loud, it blows out the volume, introduces static, and is really just annoyingly loud. A couple of times during the Dynasty Warriors QL, I thought I was going to go deaf when Jeff/Vinny yelled out and the volume went to crazy levels.

#27 Posted by frozensquozen (18 posts) -

I'm having a devil of a time getting the videos to even start loading. iPad 4. I tap the play button, the spinner appears briefly in the status bar and no video loads. A CDN problem? I'm in Australia.

#28 Posted by Jedted (2322 posts) -

I'm not sure if this an issue with the player or it's just on my end. I've been having moments where the video freezes but the audio keeps playing. I've only had it happen when they're looking at menus so i don't notice it until a few minutes later.

  • OS: Windows 7
  • Browser: Chrome
  • Player type: HTML-5
  • RAM: 12GB
  • AdBlock: On

#29 Edited by Vel (7 posts) -
  • OS: Windows 8
  • Browser: Chrome 28, Firefox 22
  • RAM: 8GB
  • Type of Player: Streaming
  • Adblock: Off (Subscriber)

Specific problem: I am having the same issue as a couple of members above, in that I can download videos at full bandwidth, but when I try to watch on the site using the streaming player the video goes between HD and LQ at will which basically makes watching things on the site impossible. Location is UK, and bandwidth is 30mbit down. Live shows are fine, it's just the inbuilt player with its 'auto' selection; going back to the 3 options that the old player had (that the HTML5 and Progressive players also have) would likely alleviate this issue. Of course, I don't know how difficult or practical reimplementing that feature would be. HTML5 stutters for me (low-power processor) and Progressive doesn't support scanning so I can't use either of those.

Thanks.

#30 Posted by Grissefar (2842 posts) -

Here's how to fix the problem:

Step one: Re-implement old video player (not the shitty gamespot one)

Done.

I don't get why Dave would play this cruel joke on us, but hey, the while site has been broken since the "awesome" redesign so he's probably laughing at us somewhere out there.

#31 Posted by ashkev (33 posts) -
#32 Edited by Tennmuerti (8005 posts) -
  • OS: Windows 7
  • Browser: Chrome & Firefox
  • RAM: 8 GB
  • Type Of Player: Progressive
  • Adblock: None
  • Specific Problem: Both of today's QLs (LSL RIPD) are failing to play when set to progressive (any quality). Until the entire video loads completely, only then do they start playing. Only those 2 Quicklooks.

(also the RIPD QL is only starting after 5 minutes of video playing a black screen)

#33 Edited by PresidentOfJellybeans (300 posts) -

  • OS: Windows 7
  • Browser: Chrome (latest update)
  • RAM: 24 GB
  • Type Of Player: Progressive
  • Adblock: Off (not installed)
  • Specific Problem: Video does not play until progress bar is completely filled.

Also if you could make it so the video player remembers your volume settings instead of always starting at MAX VOLUME. That.... that would be wonderful.

#34 Edited by DecisiveSauce (2 posts) -
  • OS: Windows 8
  • Browser: Chrome
  • RAM: 4GB
  • Type of Player: Progressive
  • Adblock: On

When I am on the Progressive setting, it just does the loading lines and then freezes with two lit up. The bar at the bottom fills up as though it is loading, but the video never starts even if I click Play again or try to skip to a later part of the video:

(edit) plays when fully buffered

#35 Posted by Scottish_Sin (221 posts) -
  • OS: Windows 8
  • Browser: Chrome
  • RAM: 8GB
  • Type of Player: Progressive
  • Adblock: Not installed

Trying to play videos (LSL & RIPD) in progressive and nothing happens at all. Works fine when I stream or use HTML5 though.

#36 Posted by mrpibb (460 posts) -

@decisivesauce: that was a problem w/ our encoding.

We've rolled out some better encoding features (more keyframes per video) and a new scrubber. Please try the player out again and give us feedback (still working on the stability rewrite, so these are small fixes in the big scheme of things).

Staff
#37 Posted by danlongman (98 posts) -

It was working way better for me this week no buffering.

Watched the bombastica on law of the west tonight no issues.

but trying to watch the iracing.com quicklook and its buffering like crazy.

I am in Regina, SK, Canada. SaskTel 25/2 DSL (no issues with other streaming)
both systems are 3.2Ghz core 2 dou. 4GB ddr2
System 1: Win 7, Chrome 28, HTML5 HD - buffers and slowdown constantly
System 2: Win 8, XBMC Addon (720p H264 streaming) - Constant buffers as well.

Its weird it just seems to be the iracing quicklook. all other videos are fine.

Let me know if you need anymore info.

#38 Edited by RonGalaxy (2873 posts) -
  • OS: Windows 7
  • Browser: Chrome
  • RAM: 4 GB
  • Type Of Player: HTML 5
  • Adblock: I have adblock installed, but it's disabled for this site
  • Specific Problem: Every video I try to watch will, at random, stop and force me to reload the page (which fixes it until it happens again). Attempting to scrub through videos is also very inaccurate, as it only allows to click between 30 and 40 second intervals (can't go back to specific moments. I know that isn't required, but it would greatly improve the player.

Also, none of these issues affect me when viewing content through the mobile site on my iphone 4.

#39 Posted by RonGalaxy (2873 posts) -

@mrpibb said:

@decisivesauce: that was a problem w/ our encoding.

We've rolled out some better encoding features (more keyframes per video) and a new scrubber. Please try the player out again and give us feedback (still working on the stability rewrite, so these are small fixes in the big scheme of things).

The scrubber seems to function as it did before (so inaccurate). Keep us updated, and thanks for the hard work!

#40 Posted by JNeam (77 posts) -

After the video ends, it starts playing again with just the audio.

#41 Posted by Fallen189 (4941 posts) -

I have this weird problem with the videos where they constantly switch resolutions between being a bit fuzzy and crystal clear. It's very jarring. Is there any way to clear this up?

#42 Posted by Rorie (2701 posts) -

I have this weird problem with the videos where they constantly switch resolutions between being a bit fuzzy and crystal clear. It's very jarring. Is there any way to clear this up?

Hopefully the new bitrate will make this less noticeable when it comes online.

Staff
#43 Posted by Rorie (2701 posts) -

@naru_joe93: Do you have the same issues when using any other browser?

Staff
#44 Posted by RonGalaxy (2873 posts) -

@rorie: Ill go watch a video on firefox and get back to you!

#45 Edited by RonGalaxy (2873 posts) -

@rorie: I can't even get HTML5 videos to work on firefox (I just updated it. Maybe it doesnt support html5 yet? That seems kind of impossible though).

Here's some more other info

Firefox:

  • Streaming works great, but the video quality is poor (lots of artifacting)
  • Progressive works great, video quality is good (when set to HD)
  • Like I said, HTML5 doesn't work at all. Not even on low

Chrome:

  • Streaming = Same as Firefox
  • Progressive = Same as Firefox
  • HTML5 actually works on chrome. And I haven't experienced my previous issues (for a day or so now)

Scrubber still needs some work I'd say (in the accuracy department), but it's actually showing how much has loaded (it rarely used to do that).

#46 Posted by Dixperiken (94 posts) -

OS: Windows 7

Browser: Chrome

RAM: 8 GB

Type Of Player: Progressive HD

Adblock: Off

Specific Problem: Details are a bit thin but lately my computer has froze when exiting full screen on the giant bomb video player. It has happened twice now and has only happened when the video has ended and I then attempt to exit full screen.

This is causing a completely different issue where my ssd need to be power cycled to be recognised by my motherboard before I can use my computer again. I can provide additional details if needed but like I said my computer just stops responding when I exit full screen mode.

Thanks for any help.

Online
#47 Posted by Rorie (2701 posts) -

@dixperiken: Well that's super bizarre. Does this happen in any other browser?

Staff
#49 Posted by Wannabe_Hipster (55 posts) -

  • OS: Windows 8
  • Browser: Chrome (desktop version)
  • RAM: 8 GB
  • Type Of Player: HTML 5 (my player of choice, love the saved position feature, but this is not exclusive to this player, the youtube one is the only one that is not suffering from this.)
  • Adblock: Off
  • Specific Problem: In lengthy videos, Unproffesional Fridays which is the only one I don't use the YT player for, I have a problem with the buffering. If I hit play it will buffer in, say, 10 seconds and then play 2 seconds. It will only buffer if I leave it in the play state. Meaning I can't pause it and come back to it later fully buffered, it has to start and stop all the way through the show. Sometimes it won't buffer at ALL and just stay there paused forever. Sometimes it will buffer faster but not smooth and sometimes loop.

All in all, I can't watch a long movie uninterrupted, it's so bad that it's not worth trying anymore. I have a 70 MB/s down so my connection should not be the issue. If I try to download the movie (in HD of course) it is estimated to take waaay too long, right now it says 8 hours, sometimes it says more.

#50 Edited by Monkeyman04 (1009 posts) -
This is what I see from the Shadowrun Returns Review
  • OS: Windows 7
  • Browser: Chrome
  • RAM : 4GB
  • Type Of Player: HTML 5
  • Adblock: tried both off and on
  • Specific Problem: Having videos as embeds make the player non-functional with a white box, the still image is normal size, and the video player it self has a black background with the play button on top of it which is sitting over the still. When I hover over the play button it turns into the hand as if it would do something, but nothing happens.