Giantbomb App - Official Bug Reporting Thread

Topic started by Sweep on July 6, 2009. Last post by bluesun 1 day, 17 hours ago.
Post by Sweep (822 posts) See mini bio
965 ACH / 17190 P

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This thread is for any issues you are having with the Giantbomb iPhone app.

This way we avoid a bajillion threads about individual problems.

Thanks
Love Sweep


Post by MB (6,002 posts) See mini bio
490 ACH / 8398 P

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Moderator

Thanks...going to pin this, for now any new bug threads related to the iPhone app will be locked and redirected to this one.


Post by Suicrat (3,041 posts) See mini bio
619 ACH / 11278 P

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I loaded a video (July 5 QotW) and it crashed to the menu, when I loaded it up again, the video was playing twice at the same time (i.e., the audio for the movie was playing over itself, about a second or behind.)

iPod Touch 8 GB, running the 3.0 software


Post by Out_On_Bail (1,240 posts) See mini bio
1238 ACH / 21602 P

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Hey Sweep, good idea! ;-)

  • Whenever I try searching, if I type too fast (obviously I've learned to type slower) it automatically crashes and closes.
  • I've had the video problem Suicrat mentioned, as well as when I hit 'done' on the video, sometimes the audio still plays. It then crashes shortly afterwords.
  • more to come, I'm drawing a blank right now :x


Post by super_mario_john (82 posts) See mini bio

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Okay, I'm using a 32 gig iPod touch (1st gen) running the 3.0 firmware.

Whenever I hit the button to load 25 more videos the app crashes.  Also I'm not able to view any pictures in the written stuff on the site.


Post by super_mario_john (82 posts) See mini bio

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@Suicrat: Yeah i had a similar thing happen where I had exited a video but then the audio started up again while I was in the menu.


Post by Suicrat (3,041 posts) See mini bio
619 ACH / 11278 P

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Also, not sure what this is attributable to, but I noticed a lot of artefacting in the videos.


Post by Guerrilla_Mason (276 posts) See mini bio
1271 ACH / 24885 P

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I know it was posted on Dave's twitter page, but if there's a video in an article, there's no box for it, just a blue question box. Clicking on the box will bring up the video.


Post by super_mario_john (82 posts) See mini bio

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Never mind about the no pictures thing because they seem to be working now.  It must have been the connection I was on this morning but now that Im on a stable connection the pictures are there.  

But, the "load 25 more" crashing is still happening.  Is this happening to everyone or is it just because I'm using an old iPod touch?


Post by Suicrat (3,041 posts) See mini bio
619 ACH / 11278 P

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Mine's first gen, but I haven't noticed it. (8 GB though).

Edit:

Noticing it on video page, but not for news items.


Post by CodeFuzion (2 posts) See mini bio

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I have a 32 GB iPhone 3gs. It appears the Reviews are a month off. I am only seeing June 7th - 10th releases, and when i go to load more, it crashes harder than a comedy skit on SNL.


Post by Kombat (845 posts) See mini bio
1446 ACH / 21742 P

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Crashed to the iPhone menu while watching Endurance Run - Episode 101.


Post by iAmJohn (1,455 posts) See mini bio
2181 ACH / 43012 P

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@Out_On_Bail said:
"When I hit 'done' on the video, sometimes the audio still plays. It then crashes shortly afterwords."
I've had this problem too, even if I just let the video finish and eject me back to the app screen.


Post by Player1 (1,898 posts) See mini bio
821 ACH / 16675 P

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@CodeFuzion said:
" I have a 32 GB iPhone 3gs. It appears the Reviews are a month off. I am only seeing June 7th - 10th releases, and when i go to load more, it crashes harder than a comedy skit on SNL. "
Sorry to go off topic, but this is the best first post I've ever read. I wonder if we joined the site because of the app. Did you code? 

For me, the only complaint has already been mentioned, the videos sometimes play over each other. 


Post by DanielJW (1,658 posts) See mini bio
481 ACH / 5220 P

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I'm getting the occasional crash when I click the search bar, as well as when typing something into the search bar.

iPod Touch 2nd Generation 8gb


Post by stenchlord (34 posts) See mini bio
582 ACH / 9255 P

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  • Video continuing to play while in another field (i.e. Was reading a review and audio from video I'd just been watching started to play).
  • Videos which are embed in posts do not appear (Obviously due to not having a flash player but wasn't sure if you guys were looking at rectifying it if you could)  -  <see image to side>
  • App crashes when clicking the "Load 25 More" button (This and the above are due to the older version being released on iTunes and will be fixed with update but figured I'd mention it anyway).
  • Search function crashing.
  • Video starting to play then pausing when needing to buffer but then not starting again after buffering is completed
  • Not sure what is happening exactly but seems like memory leaking, it's using up a lot of resources when in use (If it's been used for longer than 20 mins then my iPhone 3G seems to need a restart), guess I could take it as a hint to upgrade to a 3GS but thought I should let you know.
  • Not really a bug but loading times aren't that great while on 3G (large majority of that would be due to 3G network I'm on here in Australia but other apps seem to get around it).
  • Again not a bug but perhaps adding functionality to choose the quality of video people wish to watch. So that while on 3G I can happily choose low and watch what I want to watch and then while at home or work where I'm on WiFi,  I can choose high.
  • Lack of a settings option in the iPhone settings section where people can choose the default for how many news/reviews/videos and releases load (Therefore not needing to click a "Load 25 More" option in the application itself).



Post by R3Qui4M (38 posts) See mini bio
471 ACH / 6445 P

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First off i just wanna say I'm loving the app. But onto the issue, i've noticed the videos are playing on Low/Normal quality when i'm in both 3G/WIFI. Is it just me or is it the way it is? is it possible to watch the videos in HQ? If not please considering this a request. I've 8Mbit wifi connectiong, and consistent 3G with 6-8 Mbit, I'd love to watch the video in HQ. 
Thank You 


Post by Giantsquirrel (452 posts) See mini bio
1234 ACH / 22325 P

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Hey guys, not really a bug report, but I didn't see a comments/requests thread anywhere for the app.

I want to put in a request for the first patch. Could you add email/Facebook/Twitter linking to the app? I (now) read Giantbomb on the go quite a bit and I love sharing your stories and videos, so making it easy to spread the love while being mobile would be great.

Thanks.


Post by RHCPfan24 (6,365 posts) See mini bio
1179 ACH / 24800 P

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@Giantsquirrel said:
" Hey guys, not really a bug report, but I didn't see a comments/requests thread anywhere for the app. I want to put in a request for the first patch. Could you add email/Facebook/Twitter linking to the app? I (now) read Giantbomb on the go quite a bit and I love sharing your stories and videos, so making it easy to spread the love while being mobile would be great. Thanks. "
I believe Dave said that the iPhone app will get community updates after a bit of time and if the app sells well. Considering the latter is probably fulfilled, I believe we should give it some time because, considering how long it took for the first version of the app to come out, it is going to take some time for the community update to arrive.


Post by Ineedaname (1,874 posts) See mini bio
399 ACH / 4420 P

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The App isn't bugged, Jeff said in a Bombcast, that they uploaded the wrong one onto Itunes, and soon there will be a free update.


Post by masprague (3 posts) See mini bio
511 ACH / 8946 P

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The major bug that I noticed that I think has been reported is the problem of the app crashing after clicking on "load 25 more" on the video section.

Also the iPhone app icon looks kinda cruddy......

but all in all the app is great, and I love it..




Post by CraigAA (42 posts) See mini bio
2894 ACH / 63601 P

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I love this site and I love the app on my iPhone, but there is an issue that I am only having with the Giant Bomb app. I purchased it and downloaded it onto my iPhone from the App Store on my phone. Worked fine. I sync my iPhone with iTunes, and it deletes itself from my phone. Then I download it on iTunes and sync. It won't go back on my phone. 

Every time I sync my iPhone I have to download the Giant Bomb again from my phone because it deletes it. No other app I have has this problem. Is this a glitch that just happened to happen with the Giant Bomb app? If so, how can I fix it? It's really getting on my nerves.



Post by ashbash159 (21 posts) See mini bio
824 ACH / 13195 P

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I've had a problem with the Giant Bomb app on my iPod touch that when I touch the releases tab within the app it shows the loading icon and then closes the iPod touch's main menu where you can select your apps.


Post by ashbash159 (21 posts) See mini bio
824 ACH / 13195 P

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@CraigAA:
I've just had this problem too.

Those bugs need squishing!


Post by Barnahog (2 posts) See mini bio
469 ACH / 7427 P

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On my iPhone 3GS with 3.1 software the touchscreen gets locked out after a video starts to load, so I've never actually been able to watch anything.  I've deleted and reloaded the app onto my iPhone with the same results.

A category for the Endurance run would be nice too. :)  That's a big list to scroll through after searching for Persona 4.


Post by Mellow (1 posts) See mini bio

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7/23
Going to videos, trying to view "Rabbids Go Home - Episod..."
I get "You are not authorized to open this file"
<OK>


Post by SubwayD (28 posts) See mini bio
2371 ACH / 50412 P

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@Mellow said:
"You are not authorized to open this file"<OK>
The same error is showing up for me on Endurance Run 115.
Of all the dang videos to break. :(


Post by Soong (1 posts) See mini bio

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Does Releases work for everyone else? I tap it and it just crashes.


Post by masprague (3 posts) See mini bio
511 ACH / 8946 P

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So as of this morning, The app is crashing very randomly. Sometimes when I click on the 'videos' section, and other times when I click on the 'load 25 more' button.

It just started this morning it was working fine yesterday.

any suggestions???


Post by jimb0 (16 posts) See mini bio
1983 ACH / 39998 P

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I am also having problems with random crashes since late last night. Seems like the same problems as Soong and masprague.

The News feed seems to be working alright, however Releases doesn't seem to work at all and I'll get intermittent crashes with the Videos section.

I'm using an iPhone 3gs running 3.0 and the 1.0.1 version of the Giant Bomb app.