The saddest thing about this article isn't GameStop customer service, but the fact that Jeff owns a copy of The World Ends With You and never did anything with it. What a crime.
The saddest thing about this article isn't GameStop customer service, but the fact that Jeff owns a copy of The World Ends With You and never did anything with it. What a crime.
SUPPORT THE VIDEOGAME INDUSTRY! BUY DIRECT FROM THE PUBLISHER NOT CRAPPY MIDDLEMAN STORES!
Gamespot has REALLY become obnoxious.
About 2 years ago, the EBGames/Gamespot on Powell Street, in San Francisco, fired ever single employee -- including the manager. All of them had been working there for about 5 years at lease. I was on a first name bases with most of them, they ALL were gamers and knew there shit. Pick-up any box in the story and one or all of them KNEW something about it.
EB then replaced ALL the employees with a bunch of high school students -- including the manager. None of them have a clue, what's going on. I asked this one guy about Shin Megami Tensei, he didn't even KNOW what I was talking about.
So, then I asked him, "Do you play games?",
He said, "Sort of..."
I said, "...but not really?"
He said, "um... yeah."
I said, "OK. Good to know. Nice talking with you. I'll be going home now, to buy what I need off Amazon."
Maybe it's just West Coast Gamestops? I don't really enjoy dealing with retail staff anywhere, but I've never had a major problem with the 'stop. You can't buy used and return within 7 days at Wal-Mart/Target/Best Buy....
if you can find your game ANYWHERE else... or unless it's on the way to the restaurant you're gonna have dinner at that day... DON'T go to Gamestop.
It's very rare for me to buy anything at a shop, I buy online and get no hassle from people trying to sell me extras.
my girlfriend works at gamestop...since one of their employees touches my penis on a regular basis I must applaud their customer service
Gamestop once sold me an open copy of the greatest hits version of The Shadow of the Colossus for 20 bucks plus tax because it was the last copy they had on store shelves. Though that didn't bothered me really. Though what did bother me was, that he opened so he could make more copies to sell. I was confused at that point because I thought pirating games was illegal.
Speaking from Denmark, Europe I must say that my local GameStop is pretty ok. They're always up for a little chatting about games. We always end up giving quite personal accounts of our opinions and experiences. They have never tried to sell me something without me asking about it first. Quite nice, really. Also, one of my X360 controllers gave out recently. I went up there and inquired. Since I'm luckily still within warranty they will hand me a new one just like that, no questions asked, and what's more important - they don't need to see my receipt. Isn't that some form of trust in me?
Reading what I just wrote, it almost sounds too rosy to be true. But hey, there you go. It is.
Jesus, Gamestop. Why can't you just go away? At any rate, are you going to review The World Ends With You, Jeff?
Strangely enough, I have yet to have an embarrassingly negative situation with anyone from Gamestop. Either the ones I encounter actually match the employee description, or the ones I go to comprise of 2% truth and 98% lies. I mean, they do have good clearance sales every once in a while.
its THERE, not their! ahhh
The only thing I EVER buy at Gamestop is pre-order games. That's it. I never buy used games there, or anything that hasn't JUST been released that I already paid for. Maybe if they would stop trying to sell me opened games as new, or used games with stickers all over the trashed box, I might consider it. Until then, Ebay has MUCH better selection, pricing, and quality.
Ironically they don't actually ask me if I want to pre-order anything that often. Maybe something about picking up a pre-order causes the check-box in their brains for pre-ordesr to get marked off.
Im listening now to the CAG cast..... I was busy last week so i hadn't had the time to check the story on blogs.....I think its a great thing to do...I never thought that that joke will turn up so big....so big even the biggest ( giant bomb ) had to write something about
The Cheap Ass Gamer story isn't that the contest was held and blogs were fooled. These are blogs, after all and anyone who expects 100% fact checked news stories from these sites needs to do some self reflection. The story is how the bloggers reacted when they were caught with their hand in the cookie jar: ridiculous internet drama.
The fact that you honestly admit that you would have run the story as well, given a chance, demonstrates why I like your style Jeff. You could have self righteously gone on about how reprehensible your competition is but instead you were honest and took the high road. Blogs are blogs and you have to take them for what they are worth. They're often the first to break a big story but they are also notorious for disseminating false news and rumors. If you read them from the right perspective, they can be entertaining.
I hate retail stores, I only shop online.
"For the record, I don't actually think that Target or Wal-Mart are much better, since you often have to flag down some shiftless wage-slave who's too busy trying to shake last night's bong session out of his brain to open the stupid glass case and get you a game. At least they usually share my sentiment of really not wanting to be there."
"Is it any surprise that I'm banned from Kotaku's comments section despite never actually mouthing off to anybody?"
Not really. I got banned from Kotaku for, near as I can tell, saying something politely critical of telemarketers.
As for Gamestop, I just don't understand why people go there. You walk into Best Buy or Circuit City, you pick up your game (which is in stock on day 1), you take it to the register, and you leave.
You don't hear about how you should have pre-ordered because they didn't get enough, you don't get a pitch to pre-order other games that they plan to short-stock, you don't get sold an open copy, you don't get asked to buy a used copy for 5 dollars less so they can screw over the devs and some dumb kid who they gave 7 bucks, you don't get an insurance-salesman push for a crappy discount card, Game Informer, or a system cleaning kit.
I've made hoaxes that Kotaku's fallen for. Good times, good times.
Is it any surprise that I'm banned from Kotaku's comments section despite never actually mouthing off to anybody?
I have a love/hate relationship with GameStop. On the one hand, they are pretty bad at actually having games (their core business) in stock.
On the other hand, GameStop is a great place to dump all of my old gaming crap and get new gaming crap. Last week I dumped a bunch of worthless old cap there (including my PS2 and a couple of old guitar controllers) and walked out with a new 360 for $35 out-of-pocket. Can't do that anywhere else. I could have gotten more money for my crap, but not nearly as quickly nor effortlessly.
In my experience, Best Buy is the best place to buy games because 1) you generally don't need a BB employee to get them for you and 2) they usually have lots of new games in stock. I'm out of the store with the game i want in under 10 minutes, and that's if I take time to browse.
I've also had GS actually try to sell me a used, scratched disk at full price because it was the last one they had. I've decided I'd rather pay more for used games at other places than be heckled into ordering Guitar Hero Metallica or some other bullshit. I'm tired of the dickish attitude I get from employees telling me I shouldnt buy a game because it sucks. I'm done getting a non-verbal "go fuck yourself" everytime I dont fall for their sales tricks.
Yeah that is a pretty big lie.
Sounds seriously bad. I live in England and I guess I'm luckeir that we have the kind people of GAME here but even they like to jack up their prices for personal gain. I guess there's no winning really. As far as that fake story thing goes I can't believe so many sites reported it as real, all you had to do was check Kotaku to see that even they classified it as rumour.
Oh my God, I hate third party N64 controllers!
You guys need to learn a little trick that has saved me time and money. They start pestering you about anything, other than giving you the game you just payed for, threaten them. With what you might ask? Well, a call to the local district manager. Boy o' Boy do they cough it up fast, and I'm on my mary way. Of course now they know who I am, so I never get the pre-order/subscription BS. Ahhh, good times. Of course I don't shop there anymore unless the local game shop doesn't have what I need.
Also for the guy with the DS charger problem, do what I told you above instead of making your life harder. They don't do it, they get fired, simple.
Yeah, I hate Gamestop. Everytime I go in there, some virgin fanboy feels that he has to give me his opinion on why buying a PS3 was a mistake, when all I want is to look at the latest releases. Those guys are passionate because they are friggin' crazy.
yeah gamestops really piss me off every thing that vp said is the exact opposite ''experience'' i have. one time i asked when orange box came out and he said did i preorder it , I said no. Then he said he wouldn't tell me. That made me wanna kick his ass.
I don't have many problems at gamestop. I guess I'm lucky
I would go to a gamestop that was 10 minutes out of the way even tho there is one less than 3 minutes from my house because the asshole manager that always seemed to be there when i went there would TELL me about games that I had to reserved, even after I said no man thats ok, he would tell me that I need the preorder for it. I remember last year telling the guy I wanted to change my Too Human pre-order because its not coming out for a while and he told me that i really should keep it, and i told him that im a college student and im not made of money. I remember a few times also gamestop guys trying to get me to pre order some game that never actually came out, for example, some cowboy bebop game for ps2.
As a Former GS manager I can back the part about people being fired for not asking for a reservation/trades. But I do have to throw the red flag on "all opened copies being played 0 times".
The reason that 20 copies are opened is because the companies (Gamestop/sony/nintendo/ MS) Don't give out too much in the way of promo materials, so several copies have to be gutted to fill the shelve and displays. But there is also a practice in place that allows employees to "Rent" out copies of games for what I guess to be research to be a "Knowledgeable employee" . So to say that your opened copy of a recent release being sold as "new" is not always the case.
But usually that doesn't bother me much , as long as the disc isn't effed up at all. I'm just going to open the damn thing in the parking lot anyway!! (I have an unnatural obsession with the smell of new plastic.. I know..it's weird)
*Has never had a problem with Gamestop. Then again, she isn't a stupid ass lemming who sells off her games* Hell, I love GameStop. Only place you'll find a lot of smaller games like what Atlus puts out, unless of course you'd like to walk/drive for miles on end to find the nearest Best Buy or Circuit City, or would rather wait a week for an online order.
It would be great to actually see a REAL video gaming store. Gamestop should be disgraced with there gaming knowledge.
I hate to defend these guys, but I just went into a Gamestop this morning to pick up Yakuza 2 and wasn't asked to pre-order anything. Sure, I have been asked before, but a simple "no" always ends that part of the converstation and my purchase is rang up and I walk out of the store. I don't live in California though, should I assume everyone there in retail is a shyster asshole?
The couple EB's that are within normal driving distance from me are pretty damn cool. Of course I know a lot of the guys in the one i normally go to. But even when I don't know them, it's still a regular shopping "experience". The people that work at Jeff's local gamestop are just assholes.
EDIT: Also to CurtisManCannon, if there is someone on the shelf that's open at ANY store, you get a discount. That's the way it works. At least where I live.
And that's why I shop at Gamecrazy!
The one by me has pretty cool people in it... and it's not evil like the huge Gamestop corporation...
Why would anyone want advice from some guy who works in a videogame shop about getting "into the right gaming experience"? What does that even mean. Does it include the best kind of beanbags to buy and what snacks go best with Halo 3? Mood lighting and appropriate soft music for driving to romantic missions in GTA4?
I love the Gamestop where in my local mall. The staff is friendly and pretty damn funny too. I'm one of the ten people who think that preordering is a good idea, since I like the sense of having a guaranteed copy of the game when it comes out....
But yeah I've heard your stories on "that other podcast from long ago" about how one of the California Gamestops sold people's preorders and such.
Lastly the Wal-Mart/Target glass case thing really pisses me off.
I have never really had problem with Gamestop here in Denmark. I have never been offered a pre-order or a game guide and they have been rather honest with me.
Maybe I go to a magical store?
I used to use Gamestop religiously.. but I had a friend that worked there and "took care of me" .. but now that he's moved on I now get better deals on used games at places like Blockbuster or Play N Trade. I still use Gamestop as a place for crappy controllers to gut and use for custom arcade sticks if my local thrift shops are bare. I feel you pain...
Nope. I've checked with the employees, and they don't stock it, because the town I live in is fairly small. The Wal-Mart isn't 24 hours (it actually closes @ 6pm), and the Target is decidedly understocked on anything that isn't clothing in this area. My guess is that they don't stock certain things because they're quite conservative. I think they restrict anything that's M rated, or something. I'll have to ask about it, but yeah, that's the only reason I can see for them not carrying the title.
I'll say that I love my local GameStop. I've been in there so often the guys know me on a first name basis, and they're pretty cool to talk to. They also hook me up with swag now and again, so yeah. Good times. I like going to Best Buy, too, but I rarely get any real help from them. Plus they always crank really obnoxious music at full blast. As for Wal-Mart? I got no real beef with them, I just hate that most their games are behind glass.
I know what I want and I only buy what I want. Aside processing the transaction I have no use for any employee. Trying to sell me aditional products/servies results in a livid mood swing.
The moment that I heard an associate refer to Dr. Muto being an excellent game with tons of replay value to a 16-year-old kid, I knew one thing: Hell had come to Earth, and it wasn't anything like Pinhead made it out to be.
@BornOfAsh: Protip: If you have a Walmart, a Target, and a Gamestop in your area, you are officially not "in the sticks."
I, however am "in the sticks," by the example that there are two stores within a radius of 30+ miles from my house that sell games: A non 24-hour Walmart, and a Hastings (video and book shop)... and both stores carry ample copies of both GTA4 and Gears of War. Could it be that more people in your vicinity purchase games from non-Gamestop stores than you realize?
Woah, what's with the Target hate here, Jeff? I work in a Target electronics department, and I understand most stores just let any idiot work the boat and don't care if he knows what a 360 is let alone if we have any, but not all. My store is full of people who actually know what they're doing and actively play games so they can help customers decide what's right for them. I can't speak for Wal-Mart, but some Targets actually do care about what they're doing. Just thought I'd put that out there, no hard feelings.
The only reason I shop at Gamestop is because they carry more obscure titles than Wal-Mart or Target in my area. By obscure I mean, Gears Of War and Grand Theft Auto...yeah, that's right, the Wal-Mart in my area doesn't even stock these titles. That's what I get for living in the sticks, I guess.
Ugh, and the glass case thing just pisses me off. I work nights so if I do want to grab a game and Gamestop is closed, I have to check if Wal-Mart has it...even if they do, though, I still have to find someone to get it for me.
So is this a weekly thing, Jeff, or just a one off to vent your frustrations?
I've never had a problem at a gamestop, if they ask me about pre orders, then I say no and move on. Is the same way in any retail store you go to, even best buy the moment you walk in the door you have someone asking, how can I help you today? Looking for anything today? is all the same shit..
As a longtime Gamestop employee, i have only one issue to contest. If we sell you a new game and it isn't wrapped why should you get a discount? Because you were the last dude to buy the game that week, you hit the lotto and get a discount on a game that has been played exactly, hmmmm, zero times? Take issue with our press to get you to reserve games (But for real, guys get fired for not asking, so you do the math. "Pay bills, or stop annoying customers, what ever do I choose???"), take issue with awful trade in values, but please don't get petty and ignorant with your level of disgust.
Yeah I hate Gamestop too. I have an old DS and my charger broke and I couldn't find my other one. So I walked in and bought a charger (I never buy games there). Well I bought the charger and when I got home and found out that this only worked on the DS Lite, seeing that I never bought a DS Lite out of owning an original, I had just assumed that Nintendo would have the chargers be compatible... anyway I was looking in my storage closet for a flashlight, and I found my missing charger. This all happened in the same day.
Well I thought "I know they never let you return games but let me look at the receipt, see what they say about accessories," well at the bottom of the receipt it says you can RETURN OPENED ACCESSORIES WITHIN 7 DAYS. I went in the very next day of the purchase. The same guy wasn't there, some girl was, and I presented my accessory and receipt to her. She told me she couldn't do a return. I pointed to the receipt and read the bottom for her. She told me that wasn't what it meant. I asked her what her reading level was. It turned into a bitch-fest and they refused to do the return despite what their return policy said. So that sealed the deal, now not only do I never buy games from them, but I never buy ANYTHING from them.
Thankfully there is a Play-N-Trade only an extra 5 miles from the mall. I don't know much about these guys but they hold tournies, clean discs, and actually do returns (or so I hear) so I am hoping they are as good as I hear. I really want someone to take down Gamestop and I hope these are the guys to do it. For too long they have had no real competitors for video games.