360 Died - Anyone had any luck with MS Support?

Avatar image for c0v3rt
C0V3RT

1420

Forum Posts

80

Wiki Points

0

Followers

Reviews: 1

User Lists: 7

#1  Edited By C0V3RT

Alright so my 4th 360 just died.  This is the first one that didn't RROD - rather, it just freezes about a minute into gameplay. 
 
My repair history looks like this - launch console died -> was out of warranty so went out and bought an elite -> Original console went back into warranty so sent in and got sent back a refurb -> Elite died, got sent a refurbed Elite.  In guess in retrospective that's good compared to how some have had it. 
 
I logged onto Xbox.com and, as expected, the console is out of warranty and the replacement is sitting at $99.99 (what a dumb number, just make $100).   
 
I also have a Wii and PS3.  I counted my 360 games on my shelf and I have more then I should *cough*92*cough*.  I know MS loses money with each console sold, and makes it up in software.  I feel as if the customer who's dropped that sort of money in his hobby, should be in a position of power with MS.  Has anyone had any luck haggling with MS on repair costs?

Avatar image for scarace360
scarace360

4813

Forum Posts

41

Wiki Points

0

Followers

Reviews: 0

User Lists: 0

#2  Edited By scarace360

No its just fucking slow as shit.

Avatar image for skytylz
Skytylz

4156

Forum Posts

9

Wiki Points

0

Followers

Reviews: 0

User Lists: 6

#3  Edited By Skytylz

well, they fixed my red ring free and i got it back in like 3 weeks.

Avatar image for c0v3rt
C0V3RT

1420

Forum Posts

80

Wiki Points

0

Followers

Reviews: 1

User Lists: 7

#4  Edited By C0V3RT
@Skytylz: Yeah but was it under warranty?
Avatar image for jimi
jimi

1148

Forum Posts

0

Wiki Points

0

Followers

Reviews: 1

User Lists: 12

#5  Edited By jimi

You wont have much luck negotiating the cost, the people on the phones probably have strict orders not to negotiate prices. 

Avatar image for c0v3rt
C0V3RT

1420

Forum Posts

80

Wiki Points

0

Followers

Reviews: 1

User Lists: 7

#6  Edited By C0V3RT
@Jimi: This is true.  I know I used to work customer service and would agree that they have a strict policy on not negotiating, but could always ask to be escalated and for follow up.
Avatar image for fartymcnarly
FartyMcNarly

566

Forum Posts

2

Wiki Points

0

Followers

Reviews: 0

User Lists: 0

#7  Edited By FartyMcNarly

Buy an arcade or do some research online on how to fix it yourself, it's out of warranty so crack 'er open and fiddle with it's insides.

Avatar image for charlesalanratliff
CharlesAlanRatliff

5763

Forum Posts

13647

Wiki Points

0

Followers

Reviews: 0

User Lists: 34

All you do is lie and say it is the Red Ring of Death. I have done this every time and I get a new console back in a week. Unless your console is older than 3 years, just do that. Unless that IS your problem, but the way I am reading it, you didn't mark it as RROD (because it isn't), and the warranty time on anything else is a lot less.

Avatar image for jimi
jimi

1148

Forum Posts

0

Wiki Points

0

Followers

Reviews: 1

User Lists: 12

#9  Edited By jimi
@C0V3RT: There is no harm in trying it, best of luck.
Avatar image for xyzygy
xyzygy

10595

Forum Posts

5

Wiki Points

0

Followers

Reviews: 0

User Lists: 2

#10  Edited By xyzygy

Their Customer support is awesome. Once, I bought the wrong DLC pack for Fallout 3 (I bought the French version of Operation Anchorage, there was no (FR) on the title) and asked for a free controller - and I got it. I just sent a friends 360 away on the 15th of December and it got back on the 30, too. Pretty impressive especially over Christmastime. Now I'm gonna sell it because she doesn't want it :P 
 
It will take about 2 weeks to get your 360 back. Their customer service has always been great to me.  
 
Wait, why do you need to pay? When I got this one back, it said that the serial number is brand new and that the contract for the Warranty starts all over again. It even says so on the little peice of paper I'm holding in my hands, right at this moment.

Avatar image for c0v3rt
C0V3RT

1420

Forum Posts

80

Wiki Points

0

Followers

Reviews: 1

User Lists: 7

#11  Edited By C0V3RT

The Elite came out April 2007 so we're within the 3 year mark.  Pretty unfortunate I'd have to intentionally break the 360 to get it to be covered.

Avatar image for c0v3rt
C0V3RT

1420

Forum Posts

80

Wiki Points

0

Followers

Reviews: 1

User Lists: 7

#12  Edited By C0V3RT
@xyzygy: I've had good luck with their folk before on other issues.  I'm just anxious to see how this will go. 
 
I'm not sure though, but I logged onto Xbox.com and it says that my console is out of warranty.  
Avatar image for charlesalanratliff
CharlesAlanRatliff

5763

Forum Posts

13647

Wiki Points

0

Followers

Reviews: 0

User Lists: 34

You don't have to break it. My last two consoles did not have RROD. I just said they did, and I sent it in for free, and got both consoles back within a week. This has worked out for everyone else I have known to do it as well. I really don't think they check (I don't think they have the time). If they did, then I don't think they would have sent me a different console no questions asked. Just in case though, I throw in a note saying that sometimes it takes a little while for the RROD to come up, and that it isn't always right away, but that it ALWAYS happens. I know they won't check then.
 
You don't actually have to cause it to happen. It has worked for me and several others, so I don't see why it wouldn't for you. I don't see the harm in trying either way.

Avatar image for williamrlbaker
WilliamRLBaker

4941

Forum Posts

1420

Wiki Points

0

Followers

Reviews: 3

User Lists: 0

#14  Edited By WilliamRLBaker

their customer support is awesome i've yet to have a problem with it in the 360 generation i had a few problems on the original xbox but it was still awesome even then.

Avatar image for bubahula
bubahula

2232

Forum Posts

74

Wiki Points

0

Followers

Reviews: 0

User Lists: 1

#15  Edited By bubahula

if you get a red ring they might still replace it even if the warranty is expired. then you can bitch and pull out the "do you know how much money ive spent on this!?"

Avatar image for barrock
Barrock

4185

Forum Posts

133

Wiki Points

0

Followers

Reviews: 0

User Lists: 2

#16  Edited By Barrock

Mine took around 2 weeks. Customer support was butter smooth.

Avatar image for cstrang
cstrang

2417

Forum Posts

2213

Wiki Points

0

Followers

Reviews: 0

User Lists: 4

#17  Edited By cstrang

How the hell do people kill 4 XBoxes?  Are you playing in a fucking sauna?  I have only had one X360 die on me, and it had an issue with the drive/disk reader.  Sent it in, got it back within 2/3 weeks, I'd say.

Avatar image for c0v3rt
C0V3RT

1420

Forum Posts

80

Wiki Points

0

Followers

Reviews: 1

User Lists: 7

#18  Edited By C0V3RT
@cstrang:   The question for me is how the hell does a console die in the first place?  No issue with my PS3 or Wii.  Shit - my SNES still works. 
 
It's in a nice cool area.
Avatar image for c0v3rt
C0V3RT

1420

Forum Posts

80

Wiki Points

0

Followers

Reviews: 1

User Lists: 7

#19  Edited By C0V3RT

Called MS - aren't willing to even willing to meet me half way with repair costs.  Bummer.

Avatar image for warfare
Warfare

1690

Forum Posts

12

Wiki Points

0

Followers

Reviews: 0

User Lists: 5

#20  Edited By Warfare
@C0V3RT said:

" Called MS - aren't willing to even willing to meet me half way with repair costs.  Bummer. "

 Ya this happened to me to so i just got a PS3.
Avatar image for xyzygy
xyzygy

10595

Forum Posts

5

Wiki Points

0

Followers

Reviews: 0

User Lists: 2

#21  Edited By xyzygy

Why not just look for a refurb on someplace like Kijiji or Cragislist? Make sure the serial number isn't used, though, and check to see if it's in warranty. They can be bought for really cheap and you'll have another warranty on your hands. There is bound to be some kid who doesn't know what happened, haha.

Avatar image for williamrlbaker
WilliamRLBaker

4941

Forum Posts

1420

Wiki Points

0

Followers

Reviews: 3

User Lists: 0

#22  Edited By WilliamRLBaker
@C0V3RT said:
" Called MS - aren't willing to even willing to meet me half way with repair costs.  Bummer. "
then you didn't complain enough, as it is its like 100-130 bux for repair now which isn't bad, but beyond that you should still be able to maintain the claim of this thing is freezing for no reason, you shouldn't have to pay at all or even as much.
 
If it truly bothers you to pay for the repair or refurb *somethings they even send out a whole new machine* then sell your 92 games, and your broken 360 and buy a ps3 i see no real alternative for you if it bothers you that much, but remember the ps3's warrenty program is just as bad i've heard loads of horror stories about it on in-warrenty units, and those out of warrenty? they are just as adament even more so about you paying to have it fixed even on an issue thats their fault.   *i do believe the repair price has dropped on the ps3 as well though im unsure*
Avatar image for c0v3rt
C0V3RT

1420

Forum Posts

80

Wiki Points

0

Followers

Reviews: 1

User Lists: 7

#23  Edited By C0V3RT
 @WilliamRLBaker:  
Yeah - the problem is i used to work CS for an worldwide company is so I hate to get irate-customer on them becuase I know what it's like.  I found kindness works better. 
 
Here is how the conversation went. 
 
Talked to their first level person - got me through to a resolution specialist. 
 
Explained the situation to the resolution specialist, didn't seem interested in working.  I pointed out that every console MS sells they lose money and recoups it in game sales.  I own over 90 games which equates to 18 games a year.  They'd more then recoup the cost.  I also pointed out I own the other consoles however have shown loyalty to them, however am at the point where I'd just as soon give my business to another company.  They'd recoup that $100 in software sales in no time. 
 
Didn't fly.  I said I understood that her hands may be tied in the matter however used to work customer service and wanted to know know how I could escalate this for review or to a supervisor.  She told me "Sorry but this is the end of the road for escalation" (bullshit!).  I sent an email to MS outlining much of the same points.  I doubt it will make a difference.   
 
Like I said, I already own a PS3 and Wii - so if it boils down to it, I'll totally just sell my 360 games to GameStop which when they get flipped - doesn't create a profitable happy video game industry.
Avatar image for iam3green
iam3green

14368

Forum Posts

350

Wiki Points

0

Followers

Reviews: 0

User Lists: 0

#24  Edited By iam3green

microsoft support is just alright. the last time i had E74 error and hard drive failure. i got the E74 error fixed. i went online my warranty expired a day before the problem. i called the guy said they can fix it. a week later i go to my friend's house and i have hard drive problem. i call them i had to argue with the guy for them to send me a new hard drive. i told i wanted to speak to another person. they fixed that problem.

Avatar image for c0v3rt
C0V3RT

1420

Forum Posts

80

Wiki Points

0

Followers

Reviews: 1

User Lists: 7

#25  Edited By C0V3RT

I'm going to try again tomorrow.  No disrespect to anyone from India - but spoke to an outsourced desk when I called. 
 
The last lady I spoke to yawned when I talked to her so whatever.   
 
The frustrating part is reading the terms of use on the warranty page - it says RRoD is a 3 yard warranty.  If i need to, I'll plug the thing in, in my furnace room and let it run until it gives me the RRoD. 
 
My whole thing is the principal behind the repair.  I spent $300 on my launch console that died.  When it died, it was out of warranty so ended up getting an elite which was $475 at the time.  $775 on a single console?  Thats nuts.  Now asking me to spend an additional $100...unreal.

Avatar image for alfredcapone
AlfredCapone

172

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 2

#26  Edited By AlfredCapone
hahaha good luck with those guys..........
Avatar image for ozzdog12
ozzdog12

1164

Forum Posts

57

Wiki Points

0

Followers

Reviews: 0

User Lists: 2

#27  Edited By ozzdog12

Yeah Ive been through 3 360's and the were the greatest of service,but i've also had worse

Avatar image for bluestriped
BlueStriped

116

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 2

#28  Edited By BlueStriped

When my 2th Xbox 360 bricked I just did the support by the website it was easy for me and it didn't take long to get it back like around a week or less.

Avatar image for c0v3rt
C0V3RT

1420

Forum Posts

80

Wiki Points

0

Followers

Reviews: 1

User Lists: 7

#29  Edited By C0V3RT

Alright the story has a happy ending - called Xbox again today and spoke with a new dude, very helpful.  Tried to say it wouldn't be covered but after pleading my case, got it taken care of at no charge.  Made sure to tell his supervisor how awesome he was.   
 
As long as the console gets back in time for Bioshock 2 I'll be ok. 
 
No 360 gives me time to spend with Demon's Souls, Okami (Wii), finish up MadWorld, and sink some time with Silent Hill Shattered Memories.

Avatar image for skytylz
Skytylz

4156

Forum Posts

9

Wiki Points

0

Followers

Reviews: 0

User Lists: 6

#30  Edited By Skytylz
@C0V3RT: 
yah it was
Avatar image for handlas
handlas

3414

Forum Posts

18

Wiki Points

0

Followers

Reviews: 0

User Lists: 1

#31  Edited By handlas

I install every game I play to prevent it from crapping out now-a-days.  I've only had 1 360 break on me.  It was a launch console and surprisingly wasn't RROD.  And sadly, that meant no extended warranty.  Instead I had a problem that I later found out was also common which was the video would go out (you'd get black screen with white dots) but you can hear the 360 working.  You'd hear the dashboard come up and everything; you just couldn't see anything.
 
Luckily I got a free 360, later, with a HDTV I bought.  Sadly it is one of the older models that I think is still prone to RROD.  So i try to do everything in my power to make sure it doesn't die.

Avatar image for c0v3rt
C0V3RT

1420

Forum Posts

80

Wiki Points

0

Followers

Reviews: 1

User Lists: 7

#32  Edited By C0V3RT
@handlas: 
The weird thing is that I also install EVERYTHING to the hard drive to.  I was streaming netflix just fine, hopped into play the Saboteur and thats when it all started.  Netflix wouldn't even stream after that so I don't think it was an issue with the optical lens - as last time I had to send in my console for repair that was the issue and I would just get an "unable to read disc" error.
Avatar image for th3_james
Th3_James

2616

Forum Posts

27

Wiki Points

0

Followers

Reviews: 0

User Lists: 0

#33  Edited By Th3_James

ATM i have 6 360's.....3 are rrod, and i have had a total of 7 break since launch