360 is dead. What's the next step?

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Kibblez

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#1  Edited By Kibblez

Im gonna have to send my 360 to Microsoft, but I've no clue as to how this process works. Heeeeelp!

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Stargate174

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#2  Edited By Stargate174

Phone them for a start.

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wealllikepie

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#3  Edited By wealllikepie

go on their help and support site and yea call em im sure they left some contact info on the box from the 360. but honestly, even tho this wont help, but get a ps3 :P

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Vinchenzo

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#4  Edited By Vinchenzo

Seriously? Are you this terrible you can't figure it out? This is just pitiful.

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EpicSteve

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#5  Edited By EpicSteve

1800-4MY-Xbox

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Hamst3r

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#6  Edited By Hamst3r

 
Call 800-4MY-XBOX.
 
or: Buy a decent video card and download Steam. :D

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MrKart

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#7  Edited By MrKart

You can just create your repair order online. It's ten times faster then waiting through customer service on 1800-4MY-XBOX. Half the time they'll tell you to go do that anyway. Just go to xbox.com, click on Support, Repair Status, Repair Your Console. You'll fill out a form on there. Although if it's the RROD or the E74 error THEN I would call them, because they'll put in your free repair order form. 
 
Then they ship you a box and or you have to print out a mailing label and ship it yourself (prepaid), then you wait 4 weeks, get it back, and receive a month free of Xbox Live.
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RobotHamster

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#8  Edited By RobotHamster

Ask them for a PS3

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Frederik

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#9  Edited By Frederik
@Vinchenzo: Well, aren't we just Mr. Helpful...
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Vinchenzo

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#10  Edited By Vinchenzo
@Frederik said:
" @Vinchenzo: Well, aren't we just Mr. Helpful... "
Sorry, but I hate people who can't take the next logical step. Although, I don't know why I'm saying, "Sorry," to you.
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sjupp

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#11  Edited By sjupp

I came in here expecting some crazy rant about how the 360 is dead as a console (PS3 rant and so on).
 
This however.. Idno, gl hf m8.

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Lind_L_Taylor

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#12  Edited By Lind_L_Taylor

You call 'em up. Tell 'em you got RROD.  They send you a Coffin to mail it in. 2-3 weeks later, you get a replacement.  The whole process of reporting it in takes all of 15 minutes after you get someone on the line.  You need to plan on some gaming contigencies while you wait. Usually I move in a straight line directly to my gaming PC & stay there til the replacement comes in.

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penguindust

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#13  Edited By penguindust

Write down the code located inside the USB ports on the front.  You'll need them to identify your system.

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JB16

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#14  Edited By JB16
@Hamst3r said:
" Call 800-4MY-XBOX. or: Buy a decent video card and download Steam. :D "

Hell he might as well just do both lol.
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ThePhantomnaut

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#15  Edited By ThePhantomnaut
@PenguinDust said:
" Write down the code located inside the USB ports on the front.  You'll need them to identify your system. "
Or easier check the back.
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AutomaticSnake

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#16  Edited By AutomaticSnake

Buying a PS3 is the next step.

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FluxWaveZ

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#17  Edited By FluxWaveZ

I thought this was going to be thread on how the 360, as a platform, is dead.  Good thing it isn't.

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iam3green

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#18  Edited By iam3green

call them up tell them u have rrod. they will tell u they are going to be sending u a box and u put ur xbox in there and ship it out to texas. u wait like a month. u get ur 360 back and u hope that it fully works again. 
 
u can also buy a ps3 and say this is the next step.

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Sil3n7

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#19  Edited By Sil3n7
@Vinchenzo said:
" Seriously? Are you this terrible you can't figure it out? This is just pitiful. "
You are always so negative man... what the heck?
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toowalrus

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#20  Edited By toowalrus
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Disengage

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#21  Edited By Disengage

Call 1-800-India

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dbz1995

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#22  Edited By dbz1995

1) Why the fuck are there so many PS3 fanboys trolling on this forum?
2) Phone Microsoft.
3) State your problem
4) Listen to what they say 
5) Do what they say

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jmrwacko

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#23  Edited By jmrwacko

It will probably cost you to get it repaired. Their RROD extended warranty ran out like a year ago.

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AlexB

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#24  Edited By AlexB

Just buy a new one, it's not worth the hassle, trust me, just had my 360 red ring for the 4th time yesterday. Never gets any better til you get a new one.

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spankingaddict

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#25  Edited By spankingaddict

buy a console(ps3 or wii) that actually works...

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scarace360

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#26  Edited By scarace360

1.call microsoft
2.send it in
3.wait 8 years for it to come back
4.go out and buy the next console
5.go on ebay and sell your 360 which should be a good 5 bucks then
6.send me a monster
7.play your new console

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cinemandrew

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#27  Edited By cinemandrew
@Vinchenzo said:
" @Frederik said:
" @Vinchenzo: Well, aren't we just Mr. Helpful... "
Sorry, but I hate people who can't take the next logical step. Although, I don't know why I'm saying, "Sorry," to you. "
I too, was wondering why he posted something here instead of at least googling "xbox repair".
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Lopur94

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#28  Edited By Lopur94

Yea well, my 360 recently red ringed for the third time one the day before Assassin's Creed 2 came out... dammit...
And well I'm not getting that piece of crap fixed, just gonna get a ps3. But last time I called Microsoft and they told me to send it in by registering my console on my Xbox Live account at Xbox.com and then i got it put in a box at the post of office and it was mailed so yea.

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bubahula

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#29  Edited By bubahula

go to the website support. 
if i remember right its a real easy step by step process