Got my poster and the top left corner is pretty banged up. Guess I'll send out an email.
To update I got my poster today. I think the Giantbomb Emporium email and/or social imprints communication may not be the best with the USPS. I'll summarize the shipping process for me for those still waiting. I chose first class mail which typically is for 2-3 days from the day its shipped (plus weekends)
Thursday 3/13 - Got email from Giant Bomb store saying my poster was shipped and I got a tracking number
Kept checking on the tracking number for few days to see its status (I am going on vacation so I wanted to get poster before I left)
Tuesday 3/18 - Tracking on USPS's website got updated to "Electronic Billing Information Received"
It stuck on this status until today, so I was expecting to get the poster next week or later
Friday 3/21 - As I was about to leave for vacation I saw the tube outside. I then refreshed the USPS site and got alot of status updates saying that the poster arrived at sorting facility, then left it, then out for delivery etc. So I guess USPS doesn't update their tracking service right away with statuses.
After reading these posts, I was afraid about getting a damaged poster but my poster tube had no dents, and the poster itself is in perfect condition. Really enjoy it, now I am off to buy a frame. Thanks @rorie!
@hibikirush: the poster is 36x18. if possible get one from ikea. they have nice affordable frames where as walmarts frames tend to look ugly and are usually plastic. you dont need a special frame you need acid free framing paper.
mine will be here thursday. i hope they didn't get f'ed up....
Just some feedback for those wondering what kind of condition their posters will arrive in. The tube was sloppily taped up. I ordered three, one was roughed up pretty decently on two edges and stuck to the packing tape a bit inside, one was a bit roughed up in the top right corner and acceptable enough, and one was in pristine condition. I'm probably only going to contact social imprints for the bad one, but it is a bit of a bummer. Mind you I'm not talking creases necessarily, but just not something you would expect with a professional packaging of something that was signed, and the poorest one wasn't frame-able.
Something should be said for the gold ink here as well, I'm not sure if it was fading at this point or what, but I definitely would go all silver in the future and switch pens more often. Either way, I'm really happy to finally have them, and getting them for $10 a pop seems criminal. If I can get the one switched out, I'll be fine. Like @rorie said, a lot of lessons were learned from this.
One last pro tip, wash your hands very well before touching these things because you WILL leave fingerprints on the poster!!! I'm not sure if it's the finish or what, but they are susceptible to prints! I'm seriously going to use latex gloves from now on handling them and ask the people who frame it do the same lol. Hope this helps someone.
Well, I got my poster today and to my surprise it was in perfect condition. There were two very small folded corners, but the rest was pristine. I honestly expected a lot worse. I'm so happy it worked out, and I'm real sorry to the ones who got busted posters. :( Anyways, I guess I need to buy a real nice frame for it now.
@rorie so i emailed social imprints last Thursday about my order and i still haven't heard a word back. is this normal response time?
Their warehouse was moving this weekend, so I believe they had some delayed response times between Thursday and today. If you haven't heard back from them by tomorrow I would reach out to them. Sorry for the trouble!
I just got mine today, nice dent in the side which in turn both copies of my poster, singed and unsigned are damages all across the top of the posters. Just about as bad as some ME2 lithos i got a while back, when the bioware store had lots of issues with shipping.
Not heard anything since that e-mail that went out a fortnight ago to everyone. Sorry if you've said it before @rorie, but where's the best e-mail address that I can send any enquires too?
they are a bit slow atm what with the new warehouse and all. i finally got a response yesterday telling me they would respond later in the week and ship out new posters.
If there's any damage with the posters that you receive, please get in touch with email@example.com.
We have the last batch of posters in the office now and just need to sign them and get them shipped back over to the warehouse.
I'm guessing mine is part of this last batch that needed re-signed. I got a shipping notification 10 days ago but the tracking still says USPS is waiting for the seller to drop off the parcel. Any updates @rorie, or should I contact Social Imprints?
Got my poster this week but sadly it wrinkled in one corner... But most won't notice it because of where i'm hanging it. A little bit of advice for the next time to social imprints... DON'T package the poster naked in tubes. You should always roll the poster in either plastic bubbles or just plain 80gr offset paper. Preferably cut bigger then the poster for some protection during transportation but i also think a lot of damage has been done while rolling the poster and then they put in the tubes too firmly. Still a great poster !
i got my replacements right after PAX. i had no idea they were on their way, i was still waiting to here back from social imprints. whatever they arrived perfectly.
@rorie Sorry i thought id get more of a chance to thank you in person for all this poster craziness. I bumped into on my way to the restroom at the Whiskey Priest. Had I known how fast that situation was going to escalate, I would have hung out a bit to chat. Regardless, THANK YOU.
@chango: my tracking info updated this morning to say it's at the post office and it arrived this afternoon. It's in pretty good shape except for a little crinkling on the side but you can't even notice it. Hopefully yours shows up soon as well. I don't know if the delay had anything to do with ground shipping all the way to New Jersey but I'm just glad it got here.