#1 Posted by oasis789 (115 posts) -

From Rock Paper Shotgun:

I’m building up quite the portfolio of affected gamers, who find after a forum violation they’re unable to access their Origin games. And within this is a more disturbing trend – those who are finding that their forum bans are, without explanation, becoming permanent bans. Permanent bans from accessing their Origin accounts, their Battlelog accounts, and therefore downloading purchased games, and playing online. Something which obviously raises serious questions about consumer rights, which is of course another angle we’re currently investigating.

Most exceptional perhaps is Aaron, who after receiving a 72 hour ban was told by EA support they couldn’t help because “the game developers control this”. Pardon? His crime? Someone else swearing on the forum, with his username in their post. Trying the live chat support instead, he was then informed that his account was permanently banned, and that “all property, items, and characters associated currently are or will soon be deleted.” Followed by, “Is there anything else I can do for you?” Aaron tried again, pointing out that forum bans shouldn’t affect games. And then came this incredible reply:

“Please be informed that your account not only suspended, But it is also Banned, So you will no longer to play the game in single player.”

If you use Origin, don't post on the forums. Or don't use Origin.

#2 Posted by Marz (5655 posts) -

what?  so someone could could just cuss...  toss in a bunch of usernames in the post and they would all get banned?    There has got to be more to it than that... otherwise that's grounds for a lawsuit imo.  

#3 Posted by ThePhantomnaut (6197 posts) -

@Marz said:

what? so someone could could just cuss... toss in a bunch of usernames in the post and they would all get banned? There has got to be more to it than that... otherwise that's grounds for a lawsuit imo.

It's a forum filter bug.

#4 Posted by chilibean_3 (1644 posts) -

This is kind of old news isn't it? I kind of love the idea of people who act like shitheads on the forums having their stuff taken away but it isn't really an okay thing to do.

#5 Posted by Branthog (5562 posts) -

I thought they resolved all this stuff a couple weeks ago and said that they didn't intend for a ban in one aspect to impact your games?

Also, Origin support is a fucking joke. Chatting with them is almost comical. They forget what you're talking about every other sentence. They go away for minutes or tens of minutes at a time and they ask redundant, meaningless questions. They double charged me many months apart for BF3 (charged me when I pre-ordered and then charged me on launch). Dealing with them was such an unending hassle and they were so convoluted and confused and redundant and obtuse that I eventually just gave up, because the amount of time I was spending dealing with them was worth far more than the fucking extra $60 they charged me.

#6 Posted by ShadowSkill11 (1783 posts) -

I'm pretty sure this was a story a couple months ago.

#7 Posted by Little_Socrates (5677 posts) -

This seems like a tragedy introduction for them that will seriously impact people's desire to use the service in the future. I don't like it, EA. I don't like it.

#8 Posted by Hailinel (24977 posts) -

@ShadowSkill11 said:

I'm pretty sure this was a story a couple months ago.

If it is, it's picking up steam now that more people are apparently being affected by this policy. There was a tweet by Patrick earlier tonight asking for anyone affected in such a way to contact him as part of his own research into the matter.

#9 Posted by Kazona (3070 posts) -

This is still giong on? EA really needs to get their policies in order. This is wrong on so many levels.

#10 Posted by selbie (1907 posts) -

This is no surprise for me. EA/Origin support is next to useless. So if it turns out that forum accounts are the same as Origin accounts then not only are EA abusing consumer rights by banning them from sales, but are also exposing consumers to potential security risks.

#11 Posted by iam3green (14390 posts) -

yep, i heard about this before. it's pretty bad to read that. i don't really like EA all that much. i don't even understand why they wanted to make origin. Steam is a great service and then EA decided to make one. 
 
if this continues then every single PC game is going to have it's own service.

#12 Posted by MB (12525 posts) -
@iam3green said:
yep, i heard about this before. it's pretty bad to read that. i don't really like EA all that much. i don't even understand why they wanted to make origin. Steam is a great service and then EA decided to make one.   if this continues then every single PC game is going to have it's own service.
Of course it made sense for EA to try something like Origin. Why pay Valve 30% off the top when you can keep all the money?
Moderator
#13 Posted by TheDudeOfGaming (6078 posts) -

If this is true, I wonder how long EA can continue to be pricks. Sure they're a big publisher, and a huge company and they can't cater to every single person out there, but i mean come on.

#14 Posted by hinderk (685 posts) -

Stories like this are why I will never use origins.

#15 Posted by Deleth (250 posts) -

Just don't use the forums? It's not a good idea on EAs side though. They should just permanently ban people from the forums instead of taking their games away. This way they're going to lose customers, because many of those people wont come back.

#16 Posted by Flaboere (344 posts) -

This is so dumb... more so because he hadn't actually done anything wrong. If EA won't un-ban him.... which they most likely won't, since that would be admitting mistake.

I'm certainly not using Origin.

#17 Posted by Still_I_Cry (2494 posts) -

This impacts users of consoles as well or PC only?

#18 Posted by Azteck (7449 posts) -
@Still_I_Cry said:

This impacts users of consoles as well or PC only?

Probably only PC gamers as it's Origin related and not necessarily EA as a whole or game specific. 
 
That said, BF3 was the only, and I mean only reason I have origin on my PC. It was and will be the last game I buy from EA.
#19 Posted by Brodehouse (9975 posts) -
@Flaboere If you honestly believe that, then man I feel bad for you.

This is actually why companies try to hide mistakes, because they're not allowed to make them. This is obviously a mistake, and people are gathering their torches and pitchforks. It's like McDonalds getting your order wrong so you call up the local news rather than ask to see a manager.
#20 Posted by Still_I_Cry (2494 posts) -

@Azteck said:

@Still_I_Cry said:

This impacts users of consoles as well or PC only?

Probably only PC gamers as it's Origin related and not necessarily EA as a whole or game specific.

That said, BF3 was the only, and I mean only reason I have origin on my PC. It was and will be the last game I buy from EA.

Good point. Thanks for clarifying.

#21 Posted by Hailinel (24977 posts) -

@Deleth said:

Just don't use the forums? It's not a good idea on EAs side though. They should just permanently ban people from the forums instead of taking their games away. This way they're going to lose customers, because many of those people wont come back.

If they're permanently banned, they don't have much of a choice in whether they come back or not.

#22 Posted by ZeForgotten (10397 posts) -

I know it's a terrible idea and all that but I kinda like the idea of not running into those people in games like Battlefield 3.  
Yes, I know, it's wrong and a bad move by EA.. Still makes me smile though and go "YES!!!" on the inside

#23 Posted by Ravenlight (8040 posts) -

I think this is a great idea. Maybe if there are real-world consequences for being an asshat on the interwebs, people will think before posting.

#24 Posted by Deleth (250 posts) -

@Hailinel said:

@Deleth said:

Just don't use the forums? It's not a good idea on EAs side though. They should just permanently ban people from the forums instead of taking their games away. This way they're going to lose customers, because many of those people wont come back.

If they're permanently banned, they don't have much of a choice in whether they come back or not.

Actually they do, they just would've to buy all the games again.

#25 Posted by Dagbiker (6977 posts) -

No one is going to use their crapy service if they have to buy the games for a secomd time

#26 Posted by neuroned (3 posts) -

As far as the official Battlefield forums are concerned, they will give out a first offense warning. I personally received one for use of the word "christ's." While it certainly sucks for the people who have been banned, something tells me they probably went above and beyond in relation to vulgarity to earn themselves a ban. However, when you're in a forum for a game that has a single player campaign filled with obscenities, it's hard to wrap your head around exactly why EA would be so sensitive to such obscenities coming from their community.

Perhaps we should create a fictional account of a once feral child, who now at the age of 18, is socially adjusted enough to enjoy his/her first combat simulation. Prior to playing through the first three missions of the single player campaign, the now young adult had never used a vulgar word. But after just three missions, the young adult has discovered a whole new language in addition to the language he learned through his/her late Catholic upbringing. In other words, EA taught he/she how to cuss.

#27 Posted by falling_fast (2235 posts) -

that is fucking ridiculous.

#28 Edited by lockwoodx (2479 posts) -

Hearing things like this year after year about EA's products and services is why I do not support EA.

#29 Posted by Arker101 (1474 posts) -

That's wrong. I could maybe side with them, for example, if they mute banned you because all you did on the forums was swear and insult people, but others could manually unmute you, but they probably wouldn't want to. But taking away a product you bought, with real money, for being banned on an internet forum? Seriously guys, that's not cool.

Yeah, having repercussions for your internet bullshit would be nice, but should it cost someone their hard earned money? Also a dude got banned, not because he swore, but because someone else swore and had his username in his post. That's fucked up.

#30 Posted by blitzkriegblizzard (196 posts) -

@Branthog said:

I thought they resolved all this stuff a couple weeks ago and said that they didn't intend for a ban in one aspect to impact your games?

Also, Origin support is a fucking joke. Chatting with them is almost comical. They forget what you're talking about every other sentence. They go away for minutes or tens of minutes at a time and they ask redundant, meaningless questions. They double charged me many months apart for BF3 (charged me when I pre-ordered and then charged me on launch). Dealing with them was such an unending hassle and they were so convoluted and confused and redundant and obtuse that I eventually just gave up, because the amount of time I was spending dealing with them was worth far more than the fucking extra $60 they charged me.

I've had the exact same experience. When I got fed up with dealing with their live chat I emailed them about the double charge and got a response a month later basically saying "NOPE" and they closed the case. An auto response bot would actually be more helpful than their live chat team. I avoid Origin like the plague.

#31 Posted by Galiant (2193 posts) -

I continue to dislike Origin, and I'll feel so very dirty when I eventually purchase Old Republic.

If.

When?