Lately I've become more and more aware of the strong comparison between the contentious authoritarian government in China to that of the typical strategy for game developers. The developers or publishers pretty much have final say in the out come of the game, much like the CCP has the final say towards policy in China. However, both have a system of petition embedded into their structure. For China they have the Xinfang system which allows the common man to petition the government(despite what you might thing social protest is larger and more successful in China than in the U.S. so you can save your comments about how the people have no voice. If you need a source read Social Protest and Contentious Authoritarianism in China, by Xi Chen). For game developers they have their website forums in which players, especially for games with a strong online component, can appeal to the developers, about planned or current grievances towards their games. However, this petition system is incredibly weak, and shares the same failures as the Xinfang system, which are: it encourages extremist, and discourages moderate petitioning, as both systems are more likely to address those who petition for a long time or have a collective petition. It also encouarges protest outside of the designated system, such as twitter(Weibo for China) or social media sites.
The problem here is, I don't think this Contentious Authoritarian style is pro consumer. While not every petition should be addressed, the majority of sound opinion is marginalized by a loud minority in game forums. I have specifically seen somewhat absurd reactions to forum petitions in games like planetside 2 and rift. I'm sure we all have, and while no one other than those working on the game can legitimately conclude the reasons for these changes, I think a large percentage of these changes are reactions to forum advocates. These changes often create game imbalance, and create more forum petitions.
I don't how yet, but I seriously think the way games developers currently subscribe to and use gamer feedback is flawed, and should be immediately redressed.