#1 Posted by pompouspizza (291 posts) -

And i got accidental damage cover for 5 years, and the other day my girlfriend knocked the TV and it banged in to a mirror causing a dent which is small but noticeable when the TV is on (it loos like a white dot) now it says that you can not have things exchanged or repaired for cosmetic reasons and my worry is this will be seen as cosmetic even though I think it is substantial enough to warrant a repair. My question to you guys is will this be seen as cosmetic damage?

#2 Posted by Oscar__Explosion (2196 posts) -

From your description it sounds like it's just cosmetic damage.

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#3 Posted by devilzrule27 (1239 posts) -

Doesn't hurt to try to get it covered.

#4 Posted by pompouspizza (291 posts) -

@devilzrule27: I already have the TV covered i'm just wondering if they will repair it, because the dent is small but it still affects the tv screen.

#5 Posted by Jams (2959 posts) -

@pompouspizza said:

@devilzrule27: I already have the TV covered i'm just wondering if they will repair it, because the dent is small but it still affects the tv screen.

drop it again, but harder this time. It wont be cosmetic then.

#6 Edited by mandude (2669 posts) -

@Jams said:

@pompouspizza said:

@devilzrule27: I already have the TV covered i'm just wondering if they will repair it, because the dent is small but it still affects the tv screen.

drop it again, but harder this time. It wont be cosmetic then.

Solid advice.

#7 Posted by Ravenlight (8040 posts) -

@mandude said:

@Jams said:

@pompouspizza said:

@devilzrule27: I already have the TV covered i'm just wondering if they will repair it, because the dent is small but it still affects the tv screen.

drop it again, but harder this time. It wont be cosmetic then.

Solid advice.

I came here to suggest this, I'm glad to see the community's got it covered. Maybe try touching her shoulder or something.

#8 Edited by yoshisaur (2639 posts) -

If you damaged the actual cells of the television (the parts that create the image) than it should be covered. Cosmetic sounds more like scratches or dings to the casing, not the actual television's display. However, if the "white dot" is simply a surface damage and not actually affecting the image, you're out of luck.

EDIT: Overheat it, or use magnets. That way no damage on the outside, but tons inside!

#9 Posted by mandude (2669 posts) -

Fake your death.

#10 Posted by cmblasko (1122 posts) -

If that does not warrant a repair then I don't know what the point of getting the accidental insurance is.

#11 Posted by crusader8463 (14413 posts) -

As someone who deals with warranty and repair at a call center all day, call the place you have coverage with. They will be the ones that can tell you if its covered or not better then any one here.

Pro tip #2: If they give you bad news don't be a dipshit and start screaming and yelling at them or go into a tirade about how terrible the company/service is. We have to listen to idiots like that all day and as soon as you start they will just roll their eyes, mute the phone, sit back in the chair and start talking to people around them ignoring everything you are saying until they stop hearing you talking and then they will just come back on to repeat what they said before. Sometimes there are little things that we can do to bend the rules to help a guy out, but the moment a customer starts raising their voice or mouthing off that opportunity flies out the window instantly. When you act that way you instantly become just another dipshit making an already shitty job just that much more shitty and the majority of agents will not lift a finger beyond what they need to to get you off the phone.

#12 Posted by pompouspizza (291 posts) -

@crusader8463: I would never do this, I am not a dick!.

#13 Posted by pompouspizza (291 posts) -

@ck1nd: I am no expert but although it's small it does look like it has damaged the cells so it should be covered but I have been playing need for speed on it and it's not too not bad as it's right at the top of the screen, it would have annoyed me more if it was in the middle.

#14 Posted by TheHumanDove (2523 posts) -

touch its shoulder

#15 Posted by devilzrule27 (1239 posts) -

@pompouspizza said:

@devilzrule27: I already have the TV covered i'm just wondering if they will repair it, because the dent is small but it still affects the tv screen.

Should have been more specific. I meant doesn't hurt to try to see if the damage is covered by your plan.

I assume you bought the TV at a big box retailer. My experience from working at a major electronics retailer is that it all depends on who you talk to at the store when it comes down to them accepting your damage claim.

#16 Posted by devilzrule27 (1239 posts) -

@crusader8463 said:

As someone who deals with warranty and repair at a call center all day, call the place you have coverage with. They will be the ones that can tell you if its covered or not better then any one here.

Pro tip #2: If they give you bad news don't be a dipshit and start screaming and yelling at them or go into a tirade about how terrible the company/service is. We have to listen to idiots like that all day and as soon as you start they will just roll their eyes, mute the phone, sit back in the chair and start talking to people around them ignoring everything you are saying until they stop hearing you talking and then they will just come back on to repeat what they said before. Sometimes there are little things that we can do to bend the rules to help a guy out, but the moment a customer starts raising their voice or mouthing off that opportunity flies out the window instantly. When you act that way you instantly become just another dipshit making an already shitty job just that much more shitty and the majority of agents will not lift a finger beyond what they need to to get you off the phone.

This is 100% true. All you do is make the person who is helping you not want to help you.

#17 Posted by 49th (2691 posts) -

Take a picture of it so we can judge properly.