Given what the GB staff have been saying about the article comments lately, I’ve got to ask: why do they still exist? It’s pretty clear they see little to no value in comments, and whenever they come up, the sentiment is “ugh, the internet sucks.”
Setting aside how unfair it is for the staff to paint the entire community with a simple brush — especially when there’s a lot of interesting, thoughtful responses that are being totally ignored — it’s on some level their responsibility to try to improve things. Maybe that means only letting premium members comment, connecting comments to Facebook accounts, using up a voting system, setting and enforcing higher standards, or doing something besides sitting on the sidelines and saying “well, that’s the internet, what can you do?” It’s your site! You can do whatever you want! Nobody’s forcing you to just grit your teeth and endure this aspect of your site you clearly don’t think is working.
Not liking comments is entirely valid, but talking shit about comments while directly profiting from them and not addressing the underlying problems isn’t. This is a problem other sites have solved (or at least mitigated) — Giant Bomb can as well.