As some of you may have seen this weekend I posted a blog about a problem I was having with Kinect. After a while I came to the conclusion that the device was simply broken. This first blog post will be followed by others, following my steps as I search for a working Kinect.
PART 1: False hopes and Morocco
So last weekend I realised my Kinect wasn't working. This was a bummer and kind of made me regret the whole venture. But I told myself that I'd just go to my local video game store to get a new one. Sounds simple right ?
Living in France and all, I have my own little video game shop that sells me games in advance and I know the guys who work there and they usually give me discounts. Anyways I bring the Kinect back and after trying it out they too realise it is broken. They start talking about trading mine in for a new one but the boss wants to call Microsoft's customer service line just to be sure we aren't doing anything wrong.
Now I know one or two things about costumer service here in France. Nintendo is outsourced in Belgium and plays Mario music while you're waiting. Sony is based in Paris and plays Queen while you wait. Microsoft is the absolute worst: it's outsourced in Morroco with people who don't speak a lick of french on the other line. This is when things went south.
The woman on the other line didn't seem to know what a Kinect was and didn't seem to understand the shopkeeper's questions about return policies. She finally understood and headshoted my hopes of playing this next gen eyetoy down the drain: apparently Microsoft doesn't accept returns from shops.
So I get her on the line and after spelling out my lengthy long name, she kindly tells me that I'll have to ship the damn thing. When she asked me if I was happy with her service I almost chocked her over the phone. For weeks I've been trying t ship my broken Wii off to Belgium and now I have to take care of Kinect ? Well at least it won't take long, right ?
A week for them to ship the FedEx box to me, three weeks for them to get me a new one. I'll repost in a week. Who wants to bet there will be no box ?