Phil Spencer comes off really well in these sorts of things. It's hard not to like that guy, and I really respect that the Xbox division with him at the helm is making a concerted effort to open the doors a bit, consider positive/negative feedback, and just generally to get on the same page with gamers. They're cutting through a lot of the b.s. and removing what has previously been a serious feeling of disconnect between a monolithic company and your average gamer. It certainly helps that Spencer is clearly passionate about the Xbox, and the fact that he makes efforts to view it as both a senior exec and as someone who fires up his own Xbox One in his spare time is awesome. One of us, one of us...
I nerd out on the business side of things, too, so hearing some of the behind-the-scenes stuff is cool. Having to tell Ballmer we've got a $1.1 billion problem with the RROD is fucking intense. Oh man. I wish Mattrick had been involved in this podcast from a popcorn-eating point of view, because he always came off as really stodgy and out-of-touch. That he 1) wasn't a part of this podcast and 2) seems to be almost taboo to discuss even now somewhat confirms that his tenure was every bit the dumpster fire it seemed to be from the outside looking in. It seems like Spencer had to basically change the whole culture when he took over (or was simply left with no other option after the early missteps with the Xbox One).
That the Xbox One even recovered from the early PR trainwreck is fairly remarkable. It's always been a solid console for the most part, but they dug themselves a huge hole in terms of reputation (deservedly) with the bungled launch. They've scratched and clawed their way out of it by listening to their fanbase and adding a ton of substance. It's now a fantastic system, and I largely credit Spencer for making it that way. Yeah, it's a bit reductive to focus on just upper management in a giant company like MS, but they set the tone, and I damn sure love the tone of what they've done with the Xbox One of late. Spencer should be proud of it. He's the exact kind of person I want running the Xbox division, and I'm excited for its future with him steering the ship.
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