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#1 Edited by MB (11306 posts) -

There has been a recent pronounced increase of some really unfortunate behavior from a small minority of our users in the live stream event chats. I'm not even talking about throw-away accounts made just to troll...many of the issues are coming from long-time members, some with premium subscriptions.

We don't ask much, but what we do expect from people can all be summed up by Giant Bomb's golden rule that we have always lived by - don't be a jerk. Well, what Ryan originally said to me before the site even launched was "I don't want people being dicks", but that's neither here nor there. However, for anyone that needs a short bullet point list, here are the basics:

  • Don't attack other users or Giant Bomb staff - keep it constructive and civil.
  • No hate speech or victimization of others - we don't mind a little profanity, but sexism and racial or homophobic slurs are strictly prohibited.
  • No linking to porn, warez sites, hate speech, or any other site which would generally be prohibited by common sense and the rules.

The long version can always be found pinned to the forums in the Rules document.

Top Men are working on improvements to the chat as well as chat moderation tools. If you want to discuss specific problems or issues with chat unrelated to the above, please send a message to @rorie and he will be happy to talk to you and then forward your suggestions on to the engineering team.

Finally, please be aware that what you do in the chat does carry over to the rest of the site. If you get banned from chat for something really awful, chances are we are going to immediately ban you from the forums as well, and we don't want to have to do that.

Thanks everyone

Moderator
#2 Posted by Nightriff (4352 posts) -

One of the best parts of the stream today was seeing people banned for 10000 seconds, always was a good laugh when I saw that.

#3 Edited by TheManWithNoPlan (4445 posts) -

I'm usually pretty surprised at how nice and respectful people on the forums are here, but man that doesn't always translate over to the chat. Also, I'd take this a step further and say don't be a jerk in real life either.

#4 Edited by TruthTellah (7671 posts) -

I like that. "I don't want people being dicks."

I think that would be a helpful distinction to make, because being a jerk still seems like it technically falls within the rules, as long as you're not directly being a particularly horrible jerk to another user. So, "Don't be a horrible jerk to one another" seems like the applied rule. "I don't want people being dicks", on the other hand, would seem to cover some of the ways in which people commonly get around the rules to still say insulting or ignorant things and get away with it.

Anyway, thanks for noting the rules and explaining that they apply in chat just as much as they do here. I appreciate recent efforts by the mods to convey the rules a bit better and try to reign in some of the excesses that may have occurred over time. Hopefully it'll make a difference here and in chat.

#5 Edited by Fuzzy_Dunlop (144 posts) -

I thought it was interesting that a fellow was muted in the chat earlier today for simply mentioning masturbation, meanwhile the staff were talking about Brazzer's apps and taking their pants off with Alexis. I don't know who muted the dude - I understand muting someone for something excessively crude or disgusting, but something as trivial as that seems a little overly stringent and goes against the whole spirit of Giant Bomb. It's not a significant thing, the guy wasn't perma-banned, I just thought it was a bit curious, seeing people get shut down for things that don't necessarily violate rules. Just a reminder that moderators need to practice better moderation as well, I guess.

#6 Posted by MB (11306 posts) -

I thought it was interesting that a fellow was muted in the chat earlier today for simply mentioning masturbation, meanwhile the staff were talking about Brazzer's apps and taking their pants off with Alexis. I don't know who muted the dude - I understand muting someone for something excessively crude or disgusting, but something as trivial as that seems a little overly stringent and goes against the whole spirit of Giant Bomb. It's not a significant thing, the guy wasn't perma-banned, I just thought it was a bit curious, seeing people get shut down for things that don't necessarily violate rules.

There is quite a chasm between jokingly talking about taking pants off and straight up saying "I'm masturbating right now." The latter is definitely not appropriate for the chat or forums and falls under the "no overtly sexual material" proviso.

Moderator
#7 Posted by BisonHero (5674 posts) -

So in short:

#8 Edited by Ramone (2931 posts) -

I think people think they can get away with stuff in the chat because it goes so quickly and none of it is archived.

#9 Posted by RawknRo11a (508 posts) -

Yea, I was a little shocked by how things went in the chat for the PS4 livestream. I really thought our community was better than that.

On another point, you don't see nearly that level of immaturity during premium streams...

#10 Edited by Chaser324 (5967 posts) -

@ramone said:

I think people think they can get away with stuff in the chat because it goes so quickly and none of it is archived.

Plenty of people have learned the hard way that even when that chat starts scrolling pretty fast, the mods and staff can and will take notice of people trying to sneak in something horrible.

Moderator
#11 Posted by Damodar (1155 posts) -

Ryan didn't want people being dicks so that he could have a monopoly on it.

#12 Edited by FluxWaveZ (19158 posts) -

It's really pathetic how every time there's a female on the stream people start freaking out. I couldn't—or maybe I could and I didn't want to—believe that people were going "GIRL GAMER" when GB randomly popped in a woman's stream of ACIV.

#13 Posted by cyberfunk (41 posts) -

Relevant:

#14 Posted by lokilaufey (237 posts) -
@damodar said:

Ryan didn't want people being dicks so that he could have a monopoly on it.

The difference was that Ryan was loveably so and generally was affectionately dickish. He was not a shitty human being, like a lot of random chatters seem to act like sometimes.

It's really pathetic how every time there's a female on the stream people start freaking out.

It is incredibly pathetic. It's kind of sad how people behave like that and then start wondering why a lot of female members will hide their gender to keep from being singled out for it.

Also, everyone should follow Wheaton's Law.

#15 Posted by a_randay92 (23 posts) -

For the most part, the community here is very respectful and I love it. I haven't spent much time in the forums since I'm a relatively new member, but from the short time I have spent there, it's been great. The chat also hasn't been too bad for me. Most people have been great, but the recent live event with the PS4 had the most amount of trolls and disrespectful comments I'd seen so far. I hope this thread encourages everyone to be a bit more civil because the community calling out offenders will go a long way in making it a better place for everyone. <3

#16 Edited by Datajack (80 posts) -

Since there seems to be an influx of problems on public chat streams, was it ever considered to give new unsubscriber accounts a 48 hour cooldown period before being allowed to post in live chatrooms? Would hate to squash new user chatting so much, but still.

#17 Posted by Draxyle (1721 posts) -

Dealing with a chatroom of over 3000 people seems like an impossible problem to solve. I do want to give a kudos to the moderators though, as the GB chat is still the best compared to every other chat room of its size that I've seen.

I still shudder when I think of the twitch chat during E3 presentations. What an absolute cesspool of people trying to vie for the worst kind of attention; absolutely unusable.

#18 Edited by FinalDasa (1253 posts) -

I don't know why it's so hard for people to be themselves online. Or why so many people feel the need to be angry, insulting, and down right mean.

I know the task you mods have and I hope it cools down soon as these consoles release. I assume some of this is after weeks and months of debating back and forth over which would be better.

#19 Posted by csl316 (7366 posts) -

I guess people get overexcited with instant communication where a staff member can potentially see it.

I missed the live stream live, but if this warranted a thread it's very unfortunate.

#21 Posted by cooljammer00 (1291 posts) -

Weird that it's also some long time members with premium subs, meaning they probably know the rules and mean well and might be getting dinged on stuff like the aforementioned "taking off pants/now I'm masturbating" situation.

#22 Edited by Jumbs (228 posts) -

Yea, I was a little shocked by how things went in the chat for the PS4 livestream. I really thought our community was better than that.

Uh, have you READ the comments on Patrick's articles dealing with women in gaming? Sexist shitheels everywhere, this level of maturity is to be expected, unfortunately.

#23 Posted by PipeAndSlippers (98 posts) -

@mb said:

@fuzzy_dunlop said:

I thought it was interesting that a fellow was muted in the chat earlier today for simply mentioning masturbation, meanwhile the staff were talking about Brazzer's apps and taking their pants off with Alexis. I don't know who muted the dude - I understand muting someone for something excessively crude or disgusting, but something as trivial as that seems a little overly stringent and goes against the whole spirit of Giant Bomb. It's not a significant thing, the guy wasn't perma-banned, I just thought it was a bit curious, seeing people get shut down for things that don't necessarily violate rules.

There is quite a chasm between jokingly talking about taking pants off and straight up saying "I'm masturbating right now." The latter is definitely not appropriate for the chat or forums and falls under the "no overtly sexual material" proviso.

I think that is also meant to be a joke, my brief experience with the internet has taught me that people are rarely literal in these circumstances. If you're suggesting people need to more creative, with banning as a punishment, than I agree 100%.

#24 Posted by Chaser324 (5967 posts) -

@datajack: That's definitely something that is being considered. We're actively discussing possible ways to calm things down in the chat, but we'll make an announcement if/when anything is actually changed.

Moderator
#26 Posted by AMyggen (2000 posts) -

I generally don't look at the chat anymore because more times than not, someome is posting some awful shit there when I look. I hope this will make it a bit better, but I guess there's only so much you can do with 5000+ chatting in the most watched streams.

#27 Posted by Winternet (7936 posts) -

Can I still say that Brad is leaving?

#28 Posted by MB (11306 posts) -

Can I still say that Brad is leaving?

Both the staff and moderators are extremely sick of that, so do it at your own risk. It's an old, stupid meme that ran its course a couple of years ago.

Moderator
#29 Posted by Winternet (7936 posts) -

@mb said:

@winternet said:

Can I still say that Brad is leaving?

Both the staff and moderators are extremely sick of that, so do it at your own risk. It's an old, stupid meme that ran its course a couple of years ago.

I'm betting that it's turning vintage and it will come back in fashion.

Besides, when was the last time someone said that on the chat? 1996?1997?

I remember when that was the ultimate chat offense. Oh the innocent days.

#30 Posted by Ley_Lines (247 posts) -

@mb said:

@winternet said:

Can I still say that Brad is leaving?

Both the staff and moderators are extremely sick of that, so do it at your own risk. It's an old, stupid meme that ran its course a couple of years ago.

When will Giant Bomb's war against fun end!? Kidding of course, I only saw the fake accounts causing problems in chat. It sucks to hear that long time members are causing problems as well.

#32 Posted by MB (11306 posts) -

I think this is worth revisiting. Sadly, some chats are getting really bad again.

If you insist on being a jerk to staff or other members in the chat, you'll get one written warning via PM to clean it up and then the next step could be a sitewide ban from all community features. Enough is enough, this type of behavior is unwelcome and will not be tolerated.

Moderator
#33 Edited by Demoskinos (13880 posts) -

@mb said:

@winternet said:

Can I still say that Brad is leaving?

Both the staff and moderators are extremely sick of that, so do it at your own risk. It's an old, stupid meme that ran its course a couple of years ago.

But really, isn't most of the site memes?

Online
#34 Posted by MikeLemmer (449 posts) -

@mb said:

@winternet said:

Can I still say that Brad is leaving?

Both the staff and moderators are extremely sick of that, so do it at your own risk. It's an old, stupid meme that ran its course a couple of years ago.

But really, isn't most of the site memes?

It just needs the proper twist to it. "Brad is ascending", perhaps?

#35 Posted by katimanic (84 posts) -

@demoskinos: No it isn't duder

wakawaka windjammers dave lang vinco 2012

#36 Posted by Vuud (1441 posts) -

Damn, now I'm really bummed I missed today's Spelunky stream. Sounded like a blast.

#37 Edited by MB (11306 posts) -

@vuud said:

Damn, now I'm really bummed I missed today's Spelunky stream. Sounded like a blast.

It was, this topic and the post has nothing to do with that feature at all. Not one single problem.

Moderator
#38 Posted by MariachiMacabre (6938 posts) -

Remember what Wil Wheaton said.

#39 Posted by Video_Game_King (34620 posts) -

@mb said:

@vuud said:

Damn, now I'm really bummed I missed today's Spelunky stream. Sounded like a blast.

It was, this topic and the post has nothing to do with that feature at all. Not one single problem.

Was it the Breaking Brad stream, then? I can imagine many an instance where Brad exited a room and people shouted "Brad is leaving" at the top of their lungs. And then typed as much.

#40 Posted by stryker1121 (1238 posts) -

Missed the stream today..what the heck happened?

#43 Posted by Winternet (7936 posts) -

Was chat being chatty today?

#44 Edited by chiablo (847 posts) -

I wish we could have a seperate "premium only" chat channel. I know this pretty much splits the userbase in half, but when the site redesign was in beta, the premium chat was awesome.

#45 Edited by narujoe93 (2450 posts) -

There's always been a weird stigma surrounding live chats.. Not sure why, but it exists. Even at it's worst, giant bomb has the most civil live chat I've ever come across. I think the worst I've seen is gametrailers. One year I was watching their e3 stream and a dude made a troll-account named 'hitler' and spewed the most abhorrent shit imaginable. No one did a damn thing to stop him... Kinda glad I found giant bomb, because other game site communities are so scattered and, often, awful.

Though, the recent hate towards Brad has shaken my faith a bit...

#46 Posted by TheHumanDove (2396 posts) -

Chatters gonna chat

#47 Posted by Freshbandito (612 posts) -

@demoskinos: No it isn't duder

wakawaka windjammers dave lang vinco 2012

God Damn It.

I hate this site now you've pointed that out.

#48 Posted by RazielCuts (2711 posts) -

@demoskinos: No it isn't duder

wakawaka windjammers dave lang vinco 2012

and THAT was E3 <>

#49 Edited by Vextroid (1316 posts) -
#50 Posted by alwaysbebombing (1283 posts) -

Rick Werz. Also, sorry people are acting inappropriately.