@juno said:
This really needs to be on the front page.
I agree, I'm probably not gonna win any popularity contests by saying it but I'm guessing the majority of GB users don't visit the forums and have no knowledge that this hack took place.
These guys have covered several stories over the years involving hacks, from Steam, to Microsoft. And what's the one thing that's almost always said? That these companies need to be transparent. Giant Bomb is always saying how they try to be transparent on things, and this is a case where transparency is important.
Simple saying "We don't believe account information was accessed" is not good enough.
Do you have proof that it wasn't? If so, say "We KNOW account level information was not accessed" to put people at ease. If you are not 100% sure then FFS tell people to change there passwords, pay attention to credit card bills etc.
This site has a lot of peoples payment details, addresses, passwords and email addresses. If they are 100% sure that stuff hasn't been accessed they REALLY need to say so, well they need to say so either way.
WIth the steam case, valve were pretty sure that no evidence that accounts were compromised but still warned there users.
[valve] has found no evidence of credit card fraud, but recommends users to monitor their financial accounts closely. Even if you didn’t have an account on the Steam message boards, Valve recommends changing your password.
-http://www.giantbomb.com/articles/valve-admits-steam-intrusion-no-current-evidence-o/1100-3802/
Patrick even dished out advice to FIFA players when they were hacked:
You can’t do much to protect yourself from social engineering, but if you think your standard Internet password was compromised in one of the many leaks over the past few years, you might want to get on that really soon.
-http://www.giantbomb.com/articles/the-25-days-and-counting-of-waiting-to-get-back-on/1100-3858/
I'm sorry for this mini-misplaced rant. As a massive fan of the guys who work on giantbomb and the content they create, I feel let down with the handling of it all. Its been 48 hours. That's 48 hours that most of the giantbomb users have been unaware that the site has been hacked, and there is a possibility, however remote, that if they're a subscriber - some guy might have there details, or a regular user that uses there password for this site for other sites, maybe there e-mails, that some dude might have the ability to log into his e-mail and send password resets from other services to access all there accounts.
I'd be interested to hear a counter argument, as to why acknowledging it would be a bad thing? Surely protecting peoples details is more important than saving face?
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