#1 Posted by SMTDante89 (2563 posts) -

I immediately reset my password, but a large amount of points were spent while they were on my account. I have little hope that something can be done to fix this, but does anyone on Giant Bomb have any idea on how I might be able to get this sorted out?

#2 Posted by wolf_blitzer85 (5254 posts) -

What game did they buy? You can try calling customer support, but they might give you the run around.

#3 Posted by Jaytow (693 posts) -

Somebody got onto my live account and bought mafia 2 and 7000 MS points.
 
I phoned up and within 3 months got all of my money back.

Online
#4 Posted by The_Laughing_Man (13629 posts) -
@SMTDante89 said:

I immediately reset my password, but a large amount of points were spent while they were on my account. I have little hope that something can be done to fix this, but does anyone on Giant Bomb have any idea on how I might be able to get this sorted out?

Instead of posting here. Why not call customer support asap. 
#5 Posted by SMTDante89 (2563 posts) -

@wolf_blitzer85: They bought Red Dead Redemption and spent nearly every point I had. Not a bad game, but I had plans for those points, none of which included buying RDR. I'm about to send an e-mail describing my problem and hoping for the best.

#6 Posted by ZeForgotten (10397 posts) -

@The_Laughing_Man said:

@SMTDante89 said:

I immediately reset my password, but a large amount of points were spent while they were on my account. I have little hope that something can be done to fix this, but does anyone on Giant Bomb have any idea on how I might be able to get this sorted out?

Instead of posting here. Why not call customer support asap.

That is the question I ask myself all the time when I see stuff like this pop up on these forums. Why wasn't customer support the first thing that went through these peoples heads instead of thinking random internet-person-guy #421

#7 Posted by FritzDude (2262 posts) -

Isn't the answer obvious? Contact Microsoft / Xbox live support over phone NOW!

#8 Posted by ImpendingFoil (555 posts) -

A friend of mine was telling me his XBL account got hacked recently as well. I wonder where/how they are getting the login/passwords of people.

I don't think they bought a game on his account though.

#9 Posted by Video_Game_King (36272 posts) -
@FritzDude said:

Isn't the answer obvious? Contact Microsoft / Xbox live support over phone NOW!

I thought the answer was "see a psychiatrist who can treat your multiple personality disorder."
#10 Posted by SMTDante89 (2563 posts) -

@The_Laughing_Man: Sometimes when things like this happen, people don't quite think rationally. I have since contacted Support.