Someone got on my Xbox Live account, Bought a Game

I immediately reset my password, but a large amount of points were spent while they were on my account. I have little hope that something can be done to fix this, but does anyone on Giant Bomb have any idea on how I might be able to get this sorted out?

What game did they buy? You can try calling customer support, but they might give you the run around.

I immediately reset my password, but a large amount of points were spent while they were on my account. I have little hope that something can be done to fix this, but does anyone on Giant Bomb have any idea on how I might be able to get this sorted out?

@wolf_blitzer85: They bought Red Dead Redemption and spent nearly every point I had. Not a bad game, but I had plans for those points, none of which included buying RDR. I'm about to send an e-mail describing my problem and hoping for the best.

@The_Laughing_Man said:

@SMTDante89 said:

I immediately reset my password, but a large amount of points were spent while they were on my account. I have little hope that something can be done to fix this, but does anyone on Giant Bomb have any idea on how I might be able to get this sorted out?

Instead of posting here. Why not call customer support asap.

That is the question I ask myself all the time when I see stuff like this pop up on these forums. Why wasn't customer support the first thing that went through these peoples heads instead of thinking random internet-person-guy #421

Isn't the answer obvious? Contact Microsoft / Xbox live support over phone NOW!

A friend of mine was telling me his XBL account got hacked recently as well. I wonder where/how they are getting the login/passwords of people.

I don't think they bought a game on his account though.

Isn't the answer obvious? Contact Microsoft / Xbox live support over phone NOW!

@The_Laughing_Man: Sometimes when things like this happen, people don't quite think rationally. I have since contacted Support.