I generally just say 'hey guys' when I am around friends ; however, on a professional standpoint, I did a short day course in public speaking for crowds and MC roles:
The class did point out that gendered terms could offend and gave a big list of suggestions, like 'everyone' 'everybody' all gender neutral stuff, like naming the group in regards to where you are - say you are a teacher you'd address everyone as 'class' or if you were I unno, in a festival or convention you'd say 'attendees'
Frankly, I think it's more than a tad silly to get upset over such a term. I am all for female equality and that stuff, but some things, like that, are just....silly, and the reason we see it as silly, is because it has become such a common term I suppose.
But if you switch it around, let's say, the term 'gals' became commonplace, would a dude get miffed if he was reffered to as a gal?
The lady who was offended, rather than bring attention to the entire thing, maybe should have addressed the situation by approaching the instigator privately and said "Look, I know you probably didn't mean to, but by reffering to us all as 'guys' feels like you are placing us all under a masculine blanket term and as a female/ feminist/ crazy cat lady that makes me a tad uncomfortable, may I suggest to use X or X in future?" Or heck, even if she said that in front of the crowd, it'd be less confronting, and have painted her in a more positive light.
It's all about how you present yerself, yo.
I remember once someone got offended when I said "Hey Dude," and it was a girl, but we were on familiar terms and she scoffed and said "Do you have ANY idea what you just called me?"
I shrugged and replied, "I know what I'm about to call you."
Suffice to say, we don't talk no more.
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