So yeah i got an invoice from DHL on Friday telling me to pay the sum of £23.00 for an item i received over 6 months earlier. I frankly am appalled by this. If they can't get their shit together in that time frame then why should i have to pay for it. I'd all but forgotten i ever received a package from them. Oh and to make it even better whilst it took them 200 days to ask for the sum i have to grand total of 7 days to pay it or they'll pass it on to a debt collector who will only add his own charges on top!!
So given this society we live in i now go onto the internet and try to pay for this frankly BULLSHIT charge. Only their method for excepting payment for the charge doesn't work!?!? that's right it won't except the payment or actually the site gets stuck in an endless loop of asking me to fill in my details. After the first time it takes me back to the page only this time the form is broken! Well that's great i now have to contact these idiots and plead with them to give me a solution to the problem of not being able to pay this charge. Because as I'm sure you have guessed I'm more than eager to do so lol
Being British there was only one thing to do and that's write a stern letter. But given this is 2012 i decided to type an email instead. Which went as follows
A few days ago i recieved an invoice claiming i owed DHL money for an item i received over 6 months ago. As you can imagine i found this to be quite surprising and frustrating. To be asked to pay a sum of £23.00 six months after receiving the package i struggle to find why i should pay for it at all if DHL can't even manage to send me the invoice in that time frame. Regardless though given the threat of this invoice being passed onto a debt collector and then incurring further charges i decided to just pay up. Even if DHL are so inept to take more than 6 months to deliver an invoice and then threaten to pass the charge onto a debt collector within 7 days should i not pay! Where is the logic in that? We'll take 200+ days to ask for the money and you'll have less than 10 to come up with the sum!?
So i go onto the website, enter my details and press confirm payment. I'm then taken back to the same screen and asked to do the process again. Confused I attempt to do this except this time the drop down menu's aren't functioning and the entire form is broken. I click confirm having not filled in the form for a second time thinking perhaps its just an error and perhaps the form isn't meant to have loaded for a second time and all the site wants me to do is to confirm once more ,not uncommon. After clicking confirm again i'm greeted with the error for not filling out the form and by now i can guess you know where I'm going. I'm stuck in an endless loop on this rubbish website. If you have the audacity to ask for a payment over 6 months later than at least don't have the complete ineptitude to create a broken system for excepting that ridiculous charge foregoing me to contact you to question how do i make this payment. Because as I'm sure your aware of by now, I'm not particularly keen on making said payment in the first place!
I'm in the right mind to tell DHL to lump it. As frankly i don't see why i should be made to to pay for something after so much time has passed anyway? Especially after attempting to do so and finding this happening! All that with the threat of legal action to boot if i don't comply. How very sporting of you DHL.
So then DHL, any suggestions other than ring this number? I would much prefer you told me to forget about the whole thing but i'm not so stupid to believe you'd do that. Now you have remembered i suddenly owe this money i shall better well pay it i presume? Got any suggestions on how i might do so since your first idea didn't succeed? Perhaps until you get your act together i should wait? I'll expect to hear from you sometime next May then!?
Now i wait for their reply with bated breath lol
Anyone else have this shit pulled on them? Was it DHL? or another company?