it may be an incredible overreaction but it is obviously seated in some genuine dissatisfaction on the customers part and that doesn't deserve to be belittled with "oh stupid internet" or whatever
EA didn't win it twice by accident - that's what the story should be here, from gaming's perspective. No shit they aren't actually the worst company. Maybe the people voting aren't entirely earnest about EA being the worst, but just want to teach them a lesson anyway? It's an opportunity for people who are regularly treated with zero respect by EA to return the favour, that's all.
EA continue to learn fuck all from anything their customers are saying to them, but they sure are great at misdirection and at getting apologist gamers to fight their battles for them.