#1 Posted by Sincillian (530 posts) -

I posted this over at Tested but I don't think I'll be getting any replies anytime soon.
 
Alright so I've been needing a laptop and I remembered my sister hasn't been using this one she has since she put a virus on it and didn't know what to do. So of course I took it and booted it up. First it says invalid configuration information please run setup program. Instead of doing that I just pressed F1 and continued. Next I get a security warning. Apparently there's spyware on it. It's the worm.win32.NetSky. 
 
So what do I do? She's not going to be using it so any option is welcome.     

#2 Posted by natetodamax (19205 posts) -

Have you tried doing a system restore?

#3 Posted by Sincillian (530 posts) -
@natetodamax said:
" Have you tried doing a system restore? "
No not yet. I just got the computer about 10 minutes ago. Excuse my ignorance but how do you do that?
#4 Posted by natetodamax (19205 posts) -
#5 Posted by Sincillian (530 posts) -
@natetodamax: Hmm alright thanks I'll try that first.
#6 Edited by JJOR64 (18989 posts) -

Download the trial for AVG Internet Security and see if running a whole computer scan and a anti-root scan will get rid of it.
 
Link

#7 Posted by natetodamax (19205 posts) -
@Sincillian said:
" @natetodamax: Hmm alright thanks I'll try that first. "
Well I would recommend you try other things first. System restore is basically a last resort method. It wipes out anything and everything.
#8 Posted by ZimboDK (848 posts) -

Manual removal instructions can be found here. It's a fake anti-spyware trojan. They can be quite annoying.

#9 Posted by infamous021 (122 posts) -

Microsoft security essentials+safe mode with networking turned ON

#10 Posted by wefwefasdf (6729 posts) -

Reformat.

#11 Posted by Rockanomics (1150 posts) -

Try Malwarebytes as well, works great, super free, and it's always good to have more than one antivirus scanner when your trying to get rid of something.

#12 Posted by ISuperGamerI (1880 posts) -

I suggest running a reputable anti-virus/anti-spyware program and seeing if it will remove the fake virus. If not, then you can try system restore (which doesn't always work) and the last method is to just reformat your computer if you know how.

#13 Posted by Maxszy (2064 posts) -

www.pchelpforum.com
 
Great, free help. They've helped me with everything from software related issues to diagnosing my CPU was on its last legs. The people who mod over there know their stuff and I'd recommend them for sure.

#14 Edited by Th3dz (332 posts) -
Here is one solution! 
 
Edit: but seriously AVG is good. Shouldn't post when drinking, my bad!
#15 Posted by jakob187 (21670 posts) -

Take the hard drive out of your computer and run a magnet over the top of it.

#16 Posted by RJay_64 (631 posts) -
@Fragstoff said:
" just reformat, women don't know how to keep an OS running clean and crisp anyway.  Am I right guys!!? , High five! YEA! jk , except for the reformat part, thats the first thing I would do getting a computer from someone else , virus filled or not   Spybot Search and Destroy + windows security essentials  "
Thas...thas....thas discrimination!!!
#17 Posted by OllyOxenFree (4973 posts) -
@jakob187 said:
" Take the hard drive out of your computer and run a magnet over the top of it. "
If the OP actually does this then it is mandatory that you send him a new HDD, you jerk.
#18 Posted by SoothsayerGB (1468 posts) -

Next time, google your virus info.  Run a keyword search for the file name, suspected symptoms or computer performance issues.  Ask, by telling google your question, in keyword form. 
 
Viruses and other mal-ware are not only dangerous and  mischeiveious  to you.  But they may effect those around you.
 
The life you save, might be your own. 

#19 Posted by Sincillian (530 posts) -
@natetodamax: System Restore didn't work. 
 
@ZimboDK: I tried that but can't open up the registry. 
 
@infamous021: It goes into the Blue Screen of Death when I try to go into safe mode. 
 
@jakob187:  Glad I know better than to try that. 
#20 Posted by thehexeditor (1404 posts) -

How to get rid of the virus that is your sister? Come talk to me in person; it is not safe here on the internet.

#21 Posted by ZimboDK (848 posts) -
@Sincillian:  Hmm, I'm thinking that a reformat might be your only real option then. Symantec does have a tool to remove it here, but it might be too late to salvage the system. Give it a go though.
#22 Posted by Galiant (2193 posts) -
@jakob187 said:
" Take the hard drive out of your computer and run a magnet over the top of it. "
12,821 posts of bullshit, and counting.
#23 Posted by AjayRaz (12427 posts) -
@natetodamax said:
" @Sincillian said:
" @natetodamax: Hmm alright thanks I'll try that first. "
Well I would recommend you try other things first. System restore is basically a last resort method. It wipes out anything and everything. "
system restore doesn't wipe everything. that's a format. system restore restores the computer's state to how it was on a certain date.  
#24 Posted by Sincillian (530 posts) -
@ZimboDK: So if I reformat I know everything will be gone and I'll need to reinstall everything using the disc but I don't think I have any here. So are there any downloadable options I can try?
#25 Posted by infamous021 (122 posts) -

Yeah sounds serious, backup stuff and reformat.

#26 Posted by Mmmslash (2168 posts) -
@Sincillian:  If you still have the product key for your OS, I certainly would not frown on you for torrenting the right version and making a boot disk.
#27 Posted by TheChaos (1158 posts) -

I had one myself just yesterday. 
It disabled my virus scanner, internet connection, and ability to ctrl+alt+del. But a system restore fixed it right up.

#28 Posted by Arkasai (701 posts) -

Oooor you could pop in a Linux live CD and forget viruses all together :roll:

#29 Posted by KillerBears (248 posts) -
@jakob187 said:
" Take the hard drive out of your computer and run a magnet over the top of it. "
That isn't going to fix shit. What he needs to do is microwave that sucker. I find the popcorn setting works best for spyware. Baked potato for viruses.
#30 Posted by DillonWerner (1528 posts) -
@jakob187 said:
" Take the hard drive out of your computer and run a magnet over the top of it. "
This isn't 4Chan..
#31 Posted by DillonWerner (1528 posts) -

Microsoft Security Essentials

#32 Posted by Clinkz (1118 posts) -
@natetodamax said:
" @Sincillian said:
" @natetodamax: Hmm alright thanks I'll try that first. "
Well I would recommend you try other things first. System restore is basically a last resort method. It wipes out anything and everything. "
It only goes back to a certain checkpoint. Reformatting wipes anything and everything-- now THAT is the last resort for a virus.
#33 Posted by damnboyadvance (4060 posts) -

If you don't need any of the stored files on the laptop, I suggest you reformat it.

#34 Posted by kmdrkul (3476 posts) -

Look at more porn.

#35 Posted by DrPockets000 (2859 posts) -
@JJOR64 said:
" Download the trial for AVG Internet Security and see if running a whole computer scan and a anti-root scan will get rid of it.
 
Link "
This.  AVG is a fucking beast and I will never use another security program.
#36 Posted by nickux (1385 posts) -

If playing Resident Evil has taught me one thing, to destroy the virus I think you need an MO Disk at some point. Does your computer have a card-shaped slot or preferably a hexagonal-shaped hole for a crank to fit in? 

#37 Edited by august (3845 posts) -
@Sincillian said:

" @ZimboDK: So if I reformat I know everything will be gone and I'll need to reinstall everything using the disc but I don't think I have any here. So are there any downloadable options I can try? "

Does your laptop have any kind of System Recovery software in your installed programs list? My laptop is some sort of Dell thing, so when I want to reformat I go to System Recovery and make sure it does something called a Destructive Recovery - it wipes everything from the hard drive except the recovery partition which has Windows on it, then re-installs windows from the partition.
#38 Edited by Sincillian (530 posts) -
@august said:

" @Sincillian said:

" @ZimboDK: So if I reformat I know everything will be gone and I'll need to reinstall everything using the disc but I don't think I have any here. So are there any downloadable options I can try? "

Does your laptop have any kind of System Recovery software in your installed programs list? My laptop is some sort of Dell thing, so when I want to reformat I go to System Recovery and make sure it does something called a Destructive Recovery - it wipes everything from the hard drive except the recovery partition which has Windows on it, then re-installs windows from the partition. "
All it has is just a regular system recovery I think. How could I get a destructive recovery on there? 
 
Also what the fuck is wrong with the forums?
#39 Posted by s10129107 (1183 posts) -

I had the Win Anti Virus pop up Virus.  It was awful.  I had to format.

#40 Posted by august (3845 posts) -
@Sincillian: Get the system recovery started and there should be an option for the destructive one. It will probably suggest you do a) a System Restore (say no) and b) regular System Recovery (you have to choose the destructive one.) After that make sure you have time set aside to immediately after formatting run Windows Update and get all the necessary updates (run more than once to make sure you got everything) then install a good antivirus/antispyware program.
#41 Posted by Sincillian (530 posts) -
@august: FUCK YEAH! I just googled it and did it and it FINALLY WORKS! Thank u so much.