If anyone has a job where they have to deal with customers or the general public and has any good stories, lets hear them!
I work at a movie theater, where tickets and concession are very expensive, complaining is something I hear everyday. If the film upstairs messes up, I'm the minimum wager the customer sees first to complain at, whether it's my fault or not. That being said, I'm use to hearing all kinds of complaints from all kinds of people and I'm never bothered by them. There has been two situations though, that really just stood out to me.
First, a man and his wife, probably in their 40s, came in and bought some popcorn before their movie. The man asked if we had a salt shaker. I kindly informed him that instead, we have packets of salt due to the fact that there are people that find open salt shakers unsanitary. Not to mention, when we're busy, some kids will just steal it and throw it away anyway (yeah, people are dicks). The man couldn't believe what I had said. "REALLY, NO SALT SHAKER!? YOU'RE THE ONLY DAMN THEATER I KNOW OF WITHOUT A SALT SHAKER," in the loudest and rudest voice possible. His wife asked him to calm down, at which he replied, "NO, THIS KID THINKS I'M FUCKING JOKING." They then walked away and started using the packets of salt. The man was shaking his head and saying Jesus Christ loudly. And yeah, for the first few seconds, I did think he was joking. I never imagined a human could get so angry because they'd have to apply salt to their popcorn differently than what they're use to.
This next story happened last Saturday night. It was the end of the night and I was putting stuff away in a cupboard. When I turned around, I saw a man setting a popcorn bucket on the counter for a refill, which takes roughly 6-10 seconds. Naturally, I grab the bucket for a refill and then I start hearing a black man screaming in my ear. He claims that I made eye contact with him and that he was in fact, in front of the man wanting a refill. Then he said I skipped him on purpose. They weren't in any type of line, they were just both standing their next to each other... So it's impossible for me to tell who was first. Now, situations happen like this often, except the person that has to wait the extra 10 seconds got extremely pissed this time. He was noticeably much more upset than the salt shaker douchebag. Once again though, I was very kind to him. Telling him I'm sorry, that it was an honest mistake and that the other man's refill was done quickly. He just kept screaming and then started to mock me in a weird way (I said at one point, "Well sir, I was.." He cut me off said, "I I I I I I" as if as I was stuttering). After he spoke with a manager, he was just more pissed. What did he expect the manager to do? Tell me who's been working there for over a year, with 0 previous complaints that I'm fired? Finally he left, but it wasn't over. Today the guy called us and spoke to another manager, who he then screamed at as well after she apologized and told him that I made a simple mistake. He asked for our corporate number and hung up. I feel sorry for the poor sucker who has to get yelled at on the phone next by this giant asshole.
Anyway, those are two of my stories of shitty customers I've had to deal with. I'm sure some of you have some good ones.