#1 Edited by Gregomasta (1541 posts) -

I used amazon for the first time last week. I purchased a book, and signed up for a free month of amazon prime at the same time. Delivery estmate date was December 5th, It is now the 8th and I still don't have my book. Is this the norm for amazon?

#2 Posted by Jerr (531 posts) -

It's the holidays man, don't be surprised if things are a few days late.

#3 Posted by joeq1159 (111 posts) -

Not at all. In fact Amazon does a great job of making right by customers if something goes wrong with your order. Contact them and they'll probably either explain why the delay happened or offer some kind of gift card. They're awesome like that. Also if you happen to be a student definitely sign up for amazon student service. You get all the awesomeness of prime for free (which a few limitations).

#4 Edited by Okari (167 posts) -

That's happened to me a few times. It's almost always because they either can't find it on the truck, or they just don't care to look. It was free shipping so I'd wait another day before contacting Amazon.

#5 Posted by SerHulse (685 posts) -

I've had that happen before, but they are really good at rectifying any problems, contact them, explain what has happened and they will most likely send a replacement.

Also, make sure you turn Auto Renew off for Amazon Prime, otherwise you'll be hit with a charge as soon as your free month is over (it's under "Prime Settings" in your Account)/

#6 Edited by RandomInternetUser (6789 posts) -

Never had it happen, and I've ordered hundreds of things off Amazon. I actually got my Xbox and Gears 3 in one day when I chose the two-day shipping last week. Edit: I take that back. It happened with Dark Souls, but that was Bandai Namco's fault.

#7 Posted by dudeglove (7866 posts) -

I once got my friend's address wrong when I attempted to send him a birthday gift through amazon. I contacted them and they sent another for free. Still didn't turn up, so he went to the local post depot. Now he has two etch-a-sketches.

#8 Posted by Gregomasta (1541 posts) -

Hmm, I should probably contact them. I guess the holdays are effecting shipping, still kinda a bad first impression for me.

@Hulsey90: AH! Pro tip! Thanks for the reminder man.

#9 Posted by Dany (7887 posts) -

Do you live in the states? I've never had that happened. I'm prime and amazon has always been great.

#10 Posted by Gregomasta (1541 posts) -

@Dany: Yeah, Illinois.

#11 Posted by Slaker117 (4842 posts) -

Been using Amazon for years and have only had one missed ship date, and that was only by one day.

#12 Posted by Dany (7887 posts) -

@Gregomasta: Hmm, if anything maybe the book is back ordered but yeah, call them. They are usually on top of it.

#13 Posted by Deeveeus (479 posts) -

I've been using Amazon Canada for years now, better service than any box store!

#14 Posted by Gregomasta (1541 posts) -

While I have all your attention. What's amazons customer service number? I'm having more trouble than I thought I would have finding that number on the site.

#15 Posted by Still_I_Cry (2494 posts) -

Anytime I have used them the items came at least a day or two before the earliest ETA. I'm guessing that the delay is due to the Christmas season.

#16 Posted by TooWalrus (13206 posts) -

@Gregomasta said:

I used amazon for the first time last week. I purchased a book, and signed up for a free month of amazon prime at the same time. Delivery estmate date was December 5th, It is now the 8th and I still don't have my book. Is this the norm for amazon?

My package was late as well, usually their estimated delivery is spot-on. I think it's the combination of holiday traffic and that first real snow of the winter (for us, anyway) that fucked everything up.

#17 Posted by Guided_By_Tigers (8061 posts) -
#18 Posted by Hizang (8532 posts) -

It's just cause of Christmas, it's why I ordered all the stuff I wanted this month last month.

#19 Posted by Tesla (1923 posts) -

Did you buy the book from Amazon, or a third party using Amazon? Every time I've ordered something from Amazon they've provided not only timely shipping, but tracking numbers as soon as the product ships.

#20 Posted by BraveToaster (12589 posts) -

You can track your orders.

#21 Posted by jgf (392 posts) -

Ever tried to use package tracking? Your Account -> Your Orders... etc.

I never had any problems with amazon. IMHO the best shop on the internet by far.

#22 Posted by Still_I_Cry (2494 posts) -

@Axxol said:

You can track your orders.

Good advice right here.

Totally forgot they give you a tracking number.

#23 Posted by Sooty (8082 posts) -

Man I used to love using Amazon, until I took an arrow in the knee.

#24 Posted by ptc (619 posts) -
@Gregomasta said:

I used amazon for the first time last week. I purchased a book, and signed up for a free month of amazon prime at the same time. Delivery estmate date was December 5th, It is now the 8th and I still don't have my book. Is this the norm for amazon?

I'm a prime member, and this is NOT the norm.
#25 Posted by Gregomasta (1541 posts) -

@rebgav: Thanks.

@Axxol: @jgf: @Still_I_Cry: I don't know if the tracker is broken or its due to my book being lost but the latest event and entire tracking history is:

"Shipment has left seller facility and is in transit - December 3, 2011 12:35:29 PM." It's December 10th btw, still no book. I just sent them an email asking where's my stuff. I'm not too worried since a lot of you have such high regards for amazon but I hope this gets resolved soon.

#26 Posted by wolf_blitzer85 (5256 posts) -

Man remember when all you could buy off Amazon were books?

#27 Posted by Gregomasta (1541 posts) -

Well I got a very nice email from someone at amazon apologizing about my book being lost. They replaced the order and upgraded to one-day shipping, no additional cost for the replacement nor the upgrade shipping. Hopefully I get my book Monday.

#28 Posted by Apparatus_Unearth (3154 posts) -

I'd guess the holiday season or since it was your first purchase.

#29 Posted by Mageman (351 posts) -

I had no problems with Amazon (co.uk) however it's the holidays man, I would not advice you to order shit on the holiday season.

#30 Posted by stinky (1549 posts) -

especially if you buy books you likely did not actually buy directly from amazon but through a third party that uses amazon.

amazon is like a conglomerate of many different sellers, some good some not so good.

#31 Posted by oneWAYup7 (10 posts) -

@Unknown_Pleasures: Yep, email them. I've always made contact with them through email and they've answered less than 2 hours later.

I've been buying on Amazon for more than 5 years and there's not a single bad thing i would say about them. Every error they made, they compensated me. Every missed shipping or delivery they had an explanation. Truly above every online store in my opinion.

#32 Posted by Jasta (2217 posts) -

This happens all the time at Christmas, don't worry about it.

#33 Posted by mikey87144 (1776 posts) -

They messed up 2 orders for me and gave me $40. That's 2 orders though in 3 years of me using them and hundreds of items.

#34 Posted by Fattony12000 (7429 posts) -

I've been ordering with amazon.co.uk since the 25th of October, 2002. I've had one thing not turn up in all that time, they sent me a replacement free of charge.

Why are you ordering things in December and expecting prompt delivery though? Prime/courier/third party delivery is a different matter of course.

#35 Posted by Gregomasta (1541 posts) -

@Fattony12000: Hey, what're you attacking me for?

For those of you who were keeping up with my book saga. I got both orders today, which is odd since I got them at separate times. One left in my mail basket and one hand delivered. I would've ordered my new vid card through amazon but I was still dealing with this late delivery shit. Glad to have it. Now lets see if they'll let me return my original order for some profit.

#36 Edited by FireBurger (1479 posts) -

@Tesla said:

Did you buy the book from Amazon, or a third party using Amazon? Every time I've ordered something from Amazon they've provided not only timely shipping, but tracking numbers as soon as the product ships.

Yeah, if you actually ordered straight from Amazon, you should be able to track your package. If you ordered from their marketplace or a third-party seller, you'll need to contact that seller.

EDIT: Nevermind, just saw you've resolved it. I've never had an issue with an Amazon purchase, either directly from them or from a third-party seller. They're my definite go-to for online shopping.

#37 Posted by Athadam (693 posts) -

Was your item prime eligible?

If so, this is not the norm at all. And since it isn't the norm, you can contact their customer support and get some reward for having a late order.

#38 Posted by StrainedEyes (1324 posts) -

Yeah, you should contact them. Amazon is very easy going when it comes to giving you money back for any issues.