I paid for this game a few days ago via paypal, following KSP's own links and directions. After my payment went through, nothing has changed about my account and no one from their team has responded to support messages. I could understand this if it was over the weekend, but they had a full week. Nearly to the point of flagging the transaction and having paypal refund.... color me disappointed
Not very happy with their customer support
Yeah, i made sure to check all the normal places, email mailboxes, everywhere on the download and store pages, even followed their FAQ with photos on how to download and install. They got back to me late last night and apologized for the wait and issue, I am now fully enjoying the game and have sent a thank you to their support staff.
Thanks for all the replies guys!
EDIT: and to clarify, it was on their end, not mine
Yes, check your spam box in case it got filtered out. Otherwise, post here
shit man, good think you posted that. I had no idea they sent a confirmation email. I thought it was weird that just pay pal sent one. Checked my spam and sure enough there was two emails in there. One with the pass and one with the confirmation.
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