Don't ever order from the Capcom Store.

Posted by durden77 (303 posts) -

Ever.

I'm sure pretty much everyone knows about what happened with the "99% economic shipping guaranteed release date delivery" by now.

http://www.capcom-unity.com/snow_infernus/blog/2011/01/20/marvel_vs_capcom_3_-_look_what_we_got

Of course, that did not end up being the case. Many people got their copies a week late, some weeks late, and I shit you not, some nearly a month late. I even heard some say the never got their copy at all, and Capcom canceled their orders without any notification.

So that was a debacle. Of course, that article was a lie. Or if you don't agree with that word, then it was no doubt an incredibly unorganized and un honest way of doing business. I understand things can get messed up in shipping, but any company that cares doesn't promise thousands of their loyal fans that are willing to order directly from them release date delivery on one of the most hyped games of all time without at least having some sort of organized idea if that would work. 

I don't know of a single person that actually got their's on release date. And whats worse, they left them all in the dark. No one could get in contact with them, and if they did they would tell the customer that they were lying about the article, even though it is still clearly posted on Capcom Unity. Thousands of people had no idea if their packages had even shipped, let alone if they were being moved, for upwards of two weeks.

So yeh that happened. Finally, of course after the game was in most of the people that wanted it's hands and most were playing it too hard to even care, they admitted that their methods didn't work out. Of course by this time, only a small number were listening. They then decided to offer a compensation for these issues, which sounded interesting. They then revealed what that compensation was.

http://www.capcom-unity.com/djay/blog/2011/03/11/we_want_to_make_it_up_to_you_?pg=27

A free strategy guide! How can you be mad at them now right? I mean, great things have been said about this guide, and that's pretty much 20 bucks they are handing you for free right? Hell yeh Capcom! You're looking good!

But wait...That article was posted nearly five weeks ago. Why has no one gotten the e-mail confirmation they promised? Why has no one heard zero information regarding this subject since it was posted?

Because they lied. Again. By this time they know that most of the people that got fucked over by them don't even care anymore, and to everyone else that sees the article it makes them look great. I mean, surely if they posted that on their main blog, they eventually satisfied all those customers that "thought they had forgotten about them."

No, they didn't. What's left of us who actually care are all back in that same situation that happened when the game was ordered. Sitting in the dark, with no updates, and no reason whatsoever to think they give a damn.

I know there's more of you out there that were screwed over. Speak up. Let's get our voice through. Force someone at Capcom to say SOMETHING about this situation. Either help reveal them for the bullshit that they are, our figure out were our damn guides are.  And even if you weren't effected, if you think this situation is messed up, help our voice be heard.

We were lied to, twice. Don't just let this childish way of doing business just slip under the radar.    

EDIT: Just got update, Capcom actually has spoken about this subject, just a few hours ago. Most likely because of all the comments calling them out in the original article.

http://www.capcom-unity.com/djay/blog/2011/04/12/mvc3_strategy_guides_shipping_soon!

While this is great news that they've spoken up about it, I'll believe it when I see it. I won't be holding my breath. Also, seven weeks past the games release date isn't exactly great compensation.

#1 Edited by durden77 (303 posts) -

Ever.

I'm sure pretty much everyone knows about what happened with the "99% economic shipping guaranteed release date delivery" by now.

http://www.capcom-unity.com/snow_infernus/blog/2011/01/20/marvel_vs_capcom_3_-_look_what_we_got

Of course, that did not end up being the case. Many people got their copies a week late, some weeks late, and I shit you not, some nearly a month late. I even heard some say the never got their copy at all, and Capcom canceled their orders without any notification.

So that was a debacle. Of course, that article was a lie. Or if you don't agree with that word, then it was no doubt an incredibly unorganized and un honest way of doing business. I understand things can get messed up in shipping, but any company that cares doesn't promise thousands of their loyal fans that are willing to order directly from them release date delivery on one of the most hyped games of all time without at least having some sort of organized idea if that would work. 

I don't know of a single person that actually got their's on release date. And whats worse, they left them all in the dark. No one could get in contact with them, and if they did they would tell the customer that they were lying about the article, even though it is still clearly posted on Capcom Unity. Thousands of people had no idea if their packages had even shipped, let alone if they were being moved, for upwards of two weeks.

So yeh that happened. Finally, of course after the game was in most of the people that wanted it's hands and most were playing it too hard to even care, they admitted that their methods didn't work out. Of course by this time, only a small number were listening. They then decided to offer a compensation for these issues, which sounded interesting. They then revealed what that compensation was.

http://www.capcom-unity.com/djay/blog/2011/03/11/we_want_to_make_it_up_to_you_?pg=27

A free strategy guide! How can you be mad at them now right? I mean, great things have been said about this guide, and that's pretty much 20 bucks they are handing you for free right? Hell yeh Capcom! You're looking good!

But wait...That article was posted nearly five weeks ago. Why has no one gotten the e-mail confirmation they promised? Why has no one heard zero information regarding this subject since it was posted?

Because they lied. Again. By this time they know that most of the people that got fucked over by them don't even care anymore, and to everyone else that sees the article it makes them look great. I mean, surely if they posted that on their main blog, they eventually satisfied all those customers that "thought they had forgotten about them."

No, they didn't. What's left of us who actually care are all back in that same situation that happened when the game was ordered. Sitting in the dark, with no updates, and no reason whatsoever to think they give a damn.

I know there's more of you out there that were screwed over. Speak up. Let's get our voice through. Force someone at Capcom to say SOMETHING about this situation. Either help reveal them for the bullshit that they are, our figure out were our damn guides are.  And even if you weren't effected, if you think this situation is messed up, help our voice be heard.

We were lied to, twice. Don't just let this childish way of doing business just slip under the radar.    

EDIT: Just got update, Capcom actually has spoken about this subject, just a few hours ago. Most likely because of all the comments calling them out in the original article.

http://www.capcom-unity.com/djay/blog/2011/04/12/mvc3_strategy_guides_shipping_soon!

While this is great news that they've spoken up about it, I'll believe it when I see it. I won't be holding my breath. Also, seven weeks past the games release date isn't exactly great compensation.

#2 Posted by RandomInternetUser (6789 posts) -

Capcom has done some stupid shit lately.

#3 Edited by pigmartyr (211 posts) -

Add this to the list of other shit capcom lied about. Right between Dead rising 2 being a good game and SF4 arcade wasnt coming to consoles because its too imba.

#4 Posted by Skald (4367 posts) -

I don't see why I would anyway, even if I wanted a Capcom game.

#5 Posted by Enigma777 (6073 posts) -

It's why I only shop at Amazon now. If they ever mess up, they give me money as an apology. 


I <3 you Amazon!
#6 Posted by rbysjti (354 posts) -

sometimes, we make mistakes
#7 Posted by SethPhotopoulos (5257 posts) -
@pigmartyr said:
" Add this to the list of other shit capcom lied about. Right between Dead rising 2 being a good game and SF4 arcade wasnt coming to consoles because its too imba. "
Those are like the 2 worst examples you could have used.
#8 Posted by Mesoian (1574 posts) -
@rbysjti said:
" sometimes, we make mistakes "
Sometimes. But lately it feels like the left hand of capcom doesn't know what the right hand is doing. Thankfully there's no reason for us to put up with such nonsense. A friend of mine was caught up in the whole delayed shipping fiasco and called his credit card company, having his order cancelled through them. His girlfriend, peach she is, got a collector's edition through ebay to replace it.

And then we have capcom europe's blog essentially, and supposedly wrongfully, saying today that there would be no more MVSC3 updates at all. It really makes no sense to me why capcom is doing this. It seems like every game they've released since Lost Planet 2 has had the same sort of haphazard malarkey creating waves behind the scenes. It really doesn't inspire confidence in the brand.

But yes, Capcom, in one fell swoop, showed that their is no reason to ever order directly from their store. Just go through amazon, at least they can actually get a copy to you on time.
#9 Posted by SethPhotopoulos (5257 posts) -
@Mesoian said:
" @rbysjti said:
" sometimes, we make mistakes "
Sometimes. But lately it feels like the left hand of capcom doesn't know what the right hand is doing. Thankfully there's no reason for us to put up with such nonsense. A friend of mine was caught up in the whole delayed shipping fiasco and called his credit card company, having his order cancelled through them. His girlfriend, peach she is, got a collector's edition through ebay to replace it.And then we have capcom europe's blog essentially, and supposedly wrongfully, saying today that there would be no more MVSC3 updates at all. It really makes no sense to me why capcom is doing this. It seems like every game they've released since Lost Planet 2 has had the same sort of haphazard malarkey creating waves behind the scenes. It really doesn't inspire confidence in the brand.But yes, Capcom, in one fell swoop, showed that their is no reason to ever order directly from their store. Just go through amazon, at least they can actually get a copy to you on time. "
If not Amazon will just bribe you with free shit.
#10 Posted by Mesoian (1574 posts) -
@SethPhotopoulos said:
" @Mesoian said:
" @rbysjti said:
" sometimes, we make mistakes "
Sometimes. But lately it feels like the left hand of capcom doesn't know what the right hand is doing. Thankfully there's no reason for us to put up with such nonsense. A friend of mine was caught up in the whole delayed shipping fiasco and called his credit card company, having his order cancelled through them. His girlfriend, peach she is, got a collector's edition through ebay to replace it.And then we have capcom europe's blog essentially, and supposedly wrongfully, saying today that there would be no more MVSC3 updates at all. It really makes no sense to me why capcom is doing this. It seems like every game they've released since Lost Planet 2 has had the same sort of haphazard malarkey creating waves behind the scenes. It really doesn't inspire confidence in the brand.But yes, Capcom, in one fell swoop, showed that their is no reason to ever order directly from their store. Just go through amazon, at least they can actually get a copy to you on time. "
If not Amazon will just bribe you with free shit. "
Which is what they, as an upstanding company, should do.
#11 Edited by durden77 (303 posts) -

@Mesoian: Wait, what did you mean by this?

And then we have capcom europe's blog essentially, and supposedly wrongfully, saying today that there would be no more MVSC3 updates at all. It really makes no sense to me why capcom is doing this.

Are you saying they have said there is going to be no more updates for MvC3? Where did they say this?

#12 Posted by HaltIamReptar (2029 posts) -
@durden77 said:
one of the most hyped games of all time
You have a skewed point of view.
#13 Posted by SethPhotopoulos (5257 posts) -
@durden77 said:
" @Mesoian: Wait, what did you mean by this?

And then we have capcom europe's blog essentially, and supposedly wrongfully, saying today that there would be no more MVSC3 updates at all. It really makes no sense to me why capcom is doing this. 

Are you saying they have said there is going to be no more updates for MvC3? Where did they say this?  "
They meant something like No "Super" versions of the game I think and Kotaku supposedly reported this.
#14 Posted by Rockdalf (1279 posts) -
@SethPhotopoulos said:
" @durden77 said:
" @Mesoian: Wait, what did you mean by this?

And then we have capcom europe's blog essentially, and supposedly wrongfully, saying today that there would be no more MVSC3 updates at all. It really makes no sense to me why capcom is doing this. 

Are you saying they have said there is going to be no more updates for MvC3? Where did they say this?  "
They meant something like No "Super" versions of the game I think and Kotaku supposedly reported this. "
There is a LOT of difference between those two explanations.  I was about to set my copy of MvC3 on fire.
#15 Posted by Mesoian (1574 posts) -
@durden77 said:
" @Mesoian: Wait, what did you mean by this?

And then we have capcom europe's blog essentially, and supposedly wrongfully, saying today that there would be no more MVSC3 updates at all. It really makes no sense to me why capcom is doing this. 

Are you saying they have said there is going to be no more updates for MvC3? Where did they say this?  "
Yeah, go check out Capcom Europe's twitter feed.

It's been debunked, but it's just another example of the left hand not knowing what the right is doing.
#16 Posted by durden77 (303 posts) -
@HaltIamReptar: It was easily one of the most hyped games of all time for people that loved MvC2. People had been playing that game for 10 years, and were starving for the new one. Yeh in a general sense, it's got nothing on CoD and Halo, but in the fighting game community, it was gargantuan. I know it was my most personally hyped game since SF4.
#17 Posted by churrific (479 posts) -

Just as I was reading this thread, I got the e-mail for the book and ordered it through the website. So I guess the promotion exists? But watch it take another month before it shows up on my doorstep..

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