@GinjaAssassin: A friend of mine pre-ordered the tournament edition of Mortal Kombat (the super expensive one with the really nice fightstick) for Xbox from Best Buy. When he got the confirmation email, it said he had ordered the PS3 version. He called customer service, and they assured him that it would be fixed, and if not, there would be plenty of copies in store, and he would have no problem exchanging it on the spot. After explaining to the customer service rep that it was a very large, expensive, and uncommon item, my friend was once again reassured that he had nothing to worry about. He went to the store to pick it up on release day, and it was, in fact, the PS3 version. They were more than willing to exchange it for the Xbox version, except for one small problem: they didn't have any in stock.
So, after all that, he returned it, and left the store empty handed. Since there was such a limited supply of that edition, he wasn't able to find it in any other stores either. He ended up buying the game and the fightstick separately, so he didn't have to wait to play the game.
Now, he pre-orders from Amazon pretty much exclusively. It's really rare that they screw up, and when they do, they're usually good about making up for their mistake.
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