Giant Bomb News

PlayStation Network Partially Coming Back Online this Week With New Security Measures

Also, you're getting some free stuff.


Welcome Back, Kotter. I mean, PSN.
Welcome Back, Kotter. I mean, PSN.
After more than a week of downtime, the result of a malicious hacker attack, Sony held a press conference in Japan to update an anxious public with the latest information and steps being taken to restore service to PlayStation Network. Perhaps more importantly, there's still no evidence credit card details were taken.

Sony says the trouble started following a "criminal cyber-attack" on a facility in San Diego. When the intrusion was discovered, PSN was brought down and security firms brought in to investigate. That investigation took several days, which Sony says explains why their criticized first response also took that long. 

There are now additional securty measures now in place, including moving Sony's data center to a new location, adding multiple layers of security internally, hiring a chief information security officer and forcing password changes to occur via the primary PlayStation 3 or a verified email address. 

“This criminal act against our network had a significant impact not only on our consumers, but our entire industry," said exec. deputy president of the Sony Corporation Kaz Hirai in a statement. "These illegal attacks obviously highlight the widespread problem with cyber-security. We take the security of our consumers’ information very seriously and are committed to helping our consumers protect their personal data. In addition, the organization has worked around the clock to bring these services back online, and are doing so only after we had verified increased levels of security across our networks."

Starting this week, some PSN services will come back online. The company has prioritized certain services over others, obviously, and the rollout will happen region-by-region. The list is as follows:

  • Restoration of online game-play across the PlayStation 3 and PSP systems (this includes titles requiring online verification and downloaded games)
  • Access to Music Unlimited powered by Qriocity for PS3/PSP for existing subscribers
  • Access to account management and password reset
  • Access to download un-expired Movie Rentals on PS3, PSP and MediaGo
  • PlayStation Home
  • Friends List
  • Chat Functionality

Before you can access any of those, there will be a firmware update requiring a PSN password change. Throughout the PSN blackout, users were unable to reset their password or even request to know what their password was. Without that information, it was difficult to determine what risk users were at. Many Internet users had changed all of their password after a recent Gawker hacking, including yours truly.

Sony has also been promising compensation to their customers, the first details of which are now available. We now know it will be part of a larger "Welcome Back" campaign that will see the entire PSN userbase gaining access to PlayStation Plus for 30 days. Existing members, however, will simply receive an additional free month of access. Additional content will be offered for free, but as those will be region-specific, details are not yet available. Cue the bitching over whatever free games are offered!

Existing Qriocity users will also receive an additional 30 days of service. But, uh, who uses Qriocity?

We should know more about when each service element is coming back online soon. 
Jackholeon May 1, 2011 at 10:40 a.m.
I like free stuff.

In other news, I already have the quest.
Vestigial_Manon May 1, 2011 at 10:40 a.m.
hooray
MoldySasquatchon May 1, 2011 at 10:43 a.m.
Yay, free stuff!
adummyon May 1, 2011 at 10:44 a.m.
Weekend news on Giant Bomb? Klepek, you spoil us.
Chrisbot84on May 1, 2011 at 10:45 a.m.
Now I wonder if they will ever find the people responsible for the outage.
Wes899on May 1, 2011 at 10:45 a.m.
Awesome. 
Aaron_Gon May 1, 2011 at 10:46 a.m.
It better be good free stuff.
lokilaufeyon May 1, 2011 at 10:46 a.m.
Glad to see they are requiring a mandatory pass change with firmware update. We all know there are people who would still be too stupid to change their password even if they were outright told to.

ps: These Klepek news articles are spoiling me. By far the most informative and levelheaded articles covering PSN I've seen so far. You're doing an amazing job already, Patrick! Not that I expected otherwise.
Gabe_Foxon May 1, 2011 at 10:47 a.m.
So there's been a ton of sony hate pored on the rest of these posts, I'm wondering: is this enough to turn anybody around?  Does a more robust security system and some olive branches turn opinion, or are folks still pissed?  Moreover, if this is not enough, what would a reasonable mea culpa be?
Lukeweizeron May 1, 2011 at 10:47 a.m.
Great... Playstation Plus for a month? So free games for a limited time?
btmanon May 1, 2011 at 10:47 a.m.
I'm down for some free stuff.
Siphillison May 1, 2011 at 10:48 a.m.
@Chrisbot84 said:
" Now I wonder if they will ever find the people responsible for the outage. "
Most hacker cases of this magnitude usually end with someone in handcuffs.
big_jonon May 1, 2011 at 10:48 a.m.
Good stuff, I felt bad for Sony.
GreyFoxV1on May 1, 2011 at 10:48 a.m.
Great so we still don't know what information was stolen and they just want to offer us free Playstation Plus? Pleas-HOLY SHIT I GET TO PLAY STACKING FOR FREE!
StealthRaptoron May 1, 2011 at 10:49 a.m.
Well I'm sure glad they're trying to spin this around into getting some new subscribers for Plus.
Eujinon May 1, 2011 at 10:49 a.m.
More than I expected them to give. Since I expected nothing besides enhanced security, I'm perfectly fine with free stuff.
Kajaah117on May 1, 2011 at 10:49 a.m.
So what's the verdict on the largest, most damaging hack in the games industry? This PSN outage, or the Half-Life 2 Source Code leak?

I vote for the latter. It almost put Valve out of business. Imagine a world without Portal 2 and Half-Life 2: Episode 2. o_O


CornBREDXon May 1, 2011 at 10:50 a.m.
That's not really a good enough apology. I have no need or want for PS+ and its a shame it took an actual break in for them to take a better look at their security.

I have always been weary of the shift to online retail, despite my inclusion in it (just meaning I have been buying into it as everyone else has as well) but I continue to lose respect for Sony (starting of course with the SWG NGE debacle which I know is a different thing but an off shoot of Sony so... who is really surprised) and they don't seem to want to gain any respect back yet.

We'll see where that goes.
Silockon May 1, 2011 at 10:51 a.m.
About time 
Skytylzon May 1, 2011 at 10:52 a.m.
Thank god, I was really worried about Home!

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