I heard about this over at NeoGAF. It sounds like a pretty awful design flaw from a company who has been making clam shell handhelds for a long time.
http://www.slashgear.com/nintendo-3ds-design-flaw-leaving-screen-scratches-19146941/
Nintendo 3DS owners are complaining of a design flaw that can leave the upper, glasses-free 3D display scratched simply by carrying the console around. According to multiple posts on Nintendo’s support forums, the clamshell design can leave the raised edges of the touchscreen rubbing against the top display; while initially the marks it leaves will rub off, some owners have found permanent scratches are been left.
The display isn’t the only aspect of the console seemingly prone to damage. Eagle-eyed owners have also spotted D-pad cracks appearing, potentially where the top section has been squeezed down onto the controls.
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