This is the most ridiculous customer service story I've ever heard. In short this guy was charged twice for Battlefield 3, tried to complain, and was blocked from playing the game.
I cannot believe that this happened, let alone that it's legal. Now I've heard a few ridiculous stories about people dealing with EA support, but could this have actually happened? Anyone have a worse story? I think the news should be widespread that these people are just downright assholes.