Hello all, 
 
I have Batman: Arkham Asylum for PC through Steam.  Everything was working perfectly with the game until I had to trace Harley Quinn's fingerprints in the Botanical Gardens.  I get to a point where I have to open a door and the screen goes black, I hear the sound that is made in Vista when a USB device is unplugged.  I end up having to cold boot my machine....any help or anyone that has experienced this? 
 
Intel Core 2 Duo Extreme 2.8GHz 
4GB 667MHz DDR2 RAM 
1TB HDD 
ATI Radeon 2600XT Pro 
 
If you need any other information feel free to ask.  Thanks for your help in advance!

Seems like a good start...thanks :)  Anyone else in the meantime? 

No, I understand - thank you very much for all of your help.  I will try the above listed possible solutions and repost if anything happens!  Thanks again!

DUDE LOL 
you have an imac don't you 
 
i have the same one, and lemme tell you...NOOOOO it will be SLOOOOW unless you run it really LOOOOOOOW

lol you have an imac don't you? 
i would know because i have the same one.

Okay - This is what I have tried since last night  :-\ 
 
1. Deleted ALL local content of Arkham Asylum from the computer and reinstalled - STILL HAPPENING 
2. Updated graphics drivers - STILL HAPPENING 
3. Made sure PhysX was off on all fronts - STILL HAPPENING 
 
There has to be some sort of solution - it's really upsetting that the game just crashes when opening the door.  Has anyone else gone through this?

HOLY FUCKING SHIT!!!!  I was able to figure the problem out by just going one step further with the graphics driver update.....ACTUALLY LOAD THE DRIVERS!  I went digging after thinking that I loaded the drivers but found that I didn't!  Absolutely stupid on my part - thanks for all your help everyone! 
 
/thread please :)