I bought Aliens Colonial Marines (I know! I know!) during the December sales. I didn't get around to trying it until last month. By trying it I mean trying to play it. It simply does NOT work. It loads up the logo screen and instantly crashes. Then as a seperate issue it seems most are having trouble with anyway it constantly relaunches itself on close. I asked about it in the Steam forum and tried what the person there suggested, however it all failed.
Following this I posted on the Gearbox forum with one of many crash dumps trying to get help there, they are the dev after all. I was told to go to Sega. Also sent a crash dump there. They confirmed I could run it, that it was a Steam copy and then ran me over the exact same things the person in the Steam forum suggested. They still didn't work. At this point I was told there must be something on my PC incompatible with this game. This specific game. Though all my other Sega games work, all my other Gearbox games work, all my other UT3 engine games work...well all my other games work period. So whatever it is apparently specifically targets Aliens Colonial Marines.
It's been nearly a month with no follow up and the last thing I got was "After researching this further for you on our end, we are still out of options as far as trouble shooting goes. I will continue to look into this for you, and will update you if any other options arise. Thank you for your patience.". I asked what it is they do when troubleshooting doesn't work and haven't gotten a response since. It appears exactly zero craps are given in trying to further resolve this.
It's far too late to get my money back and it wasn't purchased through Steam though is of course the Steam version. Is there anything I can legally do? Other than adding them both to the scumbag list with Sony, thus never buying anything from either of them again and adding yet another negative review to Steam, which at this point is like throwing a piece of gum over a garbage yard fence. I know filing a complaint with the BBB doesn't do much of anything either. Not that it was a lot of money but for an industry constantly complaining of piracy the principal of a legit customer being screwed over just doesn't stand with me.
One of the first PC games I bought was The Longest Journey in 2006 as I was playing through Dreamfall on Xbox and decided I better go play the first game. I had a game breaking glitch in that, reported it in their forums and even though it was SEVEN years after game release they patched it. I can't seem to get proper support for this thing that's barely a year old.