Something went wrong. Try again later
    Follow

    PC

    Platform »

    The PC (Personal Computer) is a highly configurable and upgradable gaming platform that, among home systems, sports the widest variety of control methods, largest library of games, and cutting edge graphics and sound capabilities.

    Need PC Tech Help

    Avatar image for mast
    MAST

    891

    Forum Posts

    666

    Wiki Points

    0

    Followers

    Reviews: 0

    User Lists: 6

    Over the weekend my cat knocked my wife's drink over and it went onto the top of the computer, through the fan opening, and onto the graphics card. She said the computer didn't shut off on it's own or anything, everything continued to work as normal, but she immediately hit the Start button and shut it down, then opened up the case and dabbed up the little puddle that had formed on top of the graphics card. She then took it out and cleaned it off even better, and took a blow drier to it. When she plugged it back in, the entire system wouldn't turn on anymore.

    The next day I took it out and cleaned off the circuit board extremely well with Isopropyl alcohol and Q-tips, but it still didn't work. The system tries to come on for half a second (the fans spin and everything), but then just turns back off. It works just fine when I unplug the graphics card, and turn it on with onboard graphics. It also works just fine with a different graphics card that I had lying around.

    I guess it's mostly obvious that it's the graphics card, it's just brand new (6 months old) and I'm just wondering if there is anything else that I could do, or should do. Did the card just short out, and that's why it won't come on with it plugged in? What are my options? Is it definitely the graphics card? How should I proceed? Could I RMA it? If so, how do you go about doing that? I've never done it before.

    Thanks in advance!

    Avatar image for alternate
    alternate

    3040

    Forum Posts

    1390

    Wiki Points

    0

    Followers

    Reviews: 0

    User Lists: 4

    If it works without the gfx card then I think you know the problem.

    Avatar image for w1n5t0n
    w1n5t0n

    183

    Forum Posts

    0

    Wiki Points

    0

    Followers

    Reviews: 0

    User Lists: 0

    #3  Edited By w1n5t0n

    You probably shorted something, particularly the motherboard. Turning it back on was the big mistake, you have to make sure it's completely dry. Even going as far as letting it sit for a day or two.

    Avatar image for some-human
    Some-human

    296

    Forum Posts

    6049

    Wiki Points

    0

    Followers

    Reviews: 0

    User Lists: 2

    #4  Edited By Some-human

    It sounds like you shorted something on the Graphics Card. Most probably because it was on at the time, and then didn't turn off immediately. The fact that it powered down when the start button was pressed was probably a coincidence, and it powered down when the liquid caused a short and blew something on the board. As you are saying it works fine without the card in, I'm even more sure this is what has happened.

    Unfortunately, it would be a costly, and almost impossible to job to fix. It would involve finding out which component(s) on the card has blown, removing it from the card, finding a replacement component (assuming it wasn't a proprietary one) and soldering it to the board.

    regarding getting it RMA'd, you should check with the manufacturer to see if they cover water damage. Chances are they won't I'm afraid as it isn't a manufacturing fault. Most warranties, extended warranties and insurance policies also exclude water damage.

    I hate to be the bearer of bad news but you're pretty boned.

    Avatar image for oldguy
    OldGuy

    1714

    Forum Posts

    28

    Wiki Points

    0

    Followers

    Reviews: 0

    User Lists: 3

    #5  Edited By OldGuy

    As above, if your motherboard has onboard graphics then it's an easy test as that should let the machine power up without the card in it. If you don't have that then it's not going to POST if you don't have a video card in there (well, I've never seen a motherboad that would, but I haven't seen every one on the planet either)... and you'll need to plug a different one in to test... RMA won't work for you though as it's not a manufacturing defect (unless they advertised the card as "waterproof")...

    Avatar image for mast
    MAST

    891

    Forum Posts

    666

    Wiki Points

    0

    Followers

    Reviews: 0

    User Lists: 6

    #6  Edited By MAST

    Alrighty guys, thanks. I figured this was the case, I just wanted to make sure I wasn't missing anything.

    Avatar image for werupenstein
    Kidavenger

    4417

    Forum Posts

    1553

    Wiki Points

    0

    Followers

    Reviews: 90

    User Lists: 33

    Longshot, but are you plugging the power line back into the videocard, your wife took it out and you put it back in, I could see this being an easy thing to miss if you weren't the one to take the GPU out in the first place.

    Avatar image for mast
    MAST

    891

    Forum Posts

    666

    Wiki Points

    0

    Followers

    Reviews: 0

    User Lists: 6

    @kidavenger: Yeah, I did that. Thanks though. Knowing me, that is something I could have missed. ;)

    Avatar image for mike
    mike

    18011

    Forum Posts

    23067

    Wiki Points

    0

    Followers

    Reviews: -1

    User Lists: 6

    Moved to the PC forum.

    Incidents like this are why I don't allow any liquids around my machines unless they are in containers that can be completely closed when not in use. It's just too much risk when a minor spill can ruin something that costs the equivalent of a used car.

    Avatar image for devildoll
    Devildoll

    1013

    Forum Posts

    286

    Wiki Points

    0

    Followers

    Reviews: 0

    User Lists: 1

    #10  Edited By Devildoll

    do you have another computer to test the graphics card in?

    if not, try another pci-e slot, incase the primary one got filled with stuffs.
    And of course, make sure the pci-e teeth on the graphics card are all clean.

    This edit will also create new pages on Giant Bomb for:

    Beware, you are proposing to add brand new pages to the wiki along with your edits. Make sure this is what you intended. This will likely increase the time it takes for your changes to go live.

    Comment and Save

    Until you earn 1000 points all your submissions need to be vetted by other Giant Bomb users. This process takes no more than a few hours and we'll send you an email once approved.