Okay folks I’m getting very frustrated with steam’s costumer support. Here’s the story, I thought by posting about it here I might get some reaction/help from the community in order to get this issue solved or at least improve the quality of steam costumer support services.
I was in India a while back as an exchange student, while there I bought a copy of left 4 Dead 2 for about 15USDs when converted from ruppies to $.
I left India a while back and few weeks ago I noticed that L4D2 has gone gray from white on my steam library list. Puzzled I right clicked and clicked install, suddenly an error message popped up saying “This game was activated with a product code that is valid only in a specific geographic region. Since you are not currently in that region, Left 4 Dead 2 is not available to play.” And it gave me a link to https://support.steampowered.com/kb_...hp?p_faqid=461 . Afterwards I decided to contact steam support and let’s just say it’s been a horrible experience till now. This is my conversation with the fellow Tech support costumer rep called “Jesse”.
1 Message by you on Mon, 6th Feb 2012 12:04 am
A while back I was living in India, and I purchased a copy of Left 4 Dead 2 there. It was a retail purchase. I've left India now, it’s been a while. Looking through my game folders recently I saw that Left 4 Dead 2 is grayed out. Puzzled I tried re-installing it again. Immediately it gave an error saying I had purchased the game in a different region and since I had done that I'm unable to play it in a region other than the region I had made the purchase in. I thought the whole point of steam was being able to be able to play your games where ever you are, whenever you want... this sort if breaks the whole purpose doesn’t it? Now I have to re-buy the game I had already paid money for? And it wasn't "cheap" you know I had bought it for around 20 USDs. Just look through my steam game folder I think I’m a valuable Steam costumer as I buy most of my games on steam, and I own every single valve game there is. Been a member since 2005? I would really appreciate it if I can get some assistance on this matter, I would even be fine with a discount coupon or something I can re-buy the game on steam… I feel kind of cheated you know, bought the game once and now I have to buy it again? The least I think it’s fair that I don’t pay full price for it…And I haven’t even been invited into DOTA 2 BETA… /cry…
2 Message by Support Tech Jesse on Fri, 10th Feb 2012 6:25 pm
Thank you for contacting Steam Support.
The message "Steam Error: Game not available in your territory", indicates that the CD Key you have purchased is restricted to the territory where it was sold.
Territory restrictions are noted on the packaging of the game.
Please contact your reseller for a refund, as Steam Support cannot make changes to territory restrictions.
Note: Purchases made directly through Steam are not restricted by territory.
More information is available here:
Title: Game Not Available In Your Territory
3 Message by you on Sun, 12th Feb 2012 2:52 pm
WOW so after about a week this is the half assed reply that I get? Jesus Christ...
Please contact your reseller for a refund? You do realize that I'm not living in India anymore... how the freak can I contact my reseller for a refund?... and how are they ganna provide me a refund exactly when the CD key is tied to my steam account? This is some sweet costumer support. BTW I can't even re purchase the game because it says I already own the game on my account. If you're not ganna help at all at least remove the game from my account so I I'll be able to buy the game from the steam store.
4 Message by Support Tech Jesse on Tue, 14th Feb 2012 5:43 pm
I can assist you in permanently removing the title from your account. However, this item will not be refunded and will not be accessible for future use.
If you would like to proceed with this process, please let us know.
5 Message by Support Tech Jesse on Tue, 14th Feb 2012 5:44 pm
Please describe why you are you an IP proxy or VPN software to contact Steam Support.
6 Message by you on Wed, 15th Feb 2012 6:48 am
Remove it please so at least I'll have the option to re purchase the game in future if i decided to do so.
PS. I don't think it’s any of your right to ask that question. I'm behind a secure HTTPS connection it’s neither a VPN... nor IP Proxy. If however you do have the legal right to know so, please provide me the TOS paragraph stating that you're entitled to that answer and I'll gladly provide you the information.
Fine, my mistake, I didn’t read the f’ing fine print on the package. But that doesn’t give them the right to be an ass… I own 121 games on steam, which includes every single valve game. It seems they hardly care about my issue as a costumer who’s been with them for 7 years now; I got my first reply after FOUR days and my second reply after two days. Now I’m just asking them to remove the game from my account so I can re purchase the game in the future if I decided to play it. I think I’m being pretty f’ing reasonable. How is it any business of theirs that I’m behind a secure connection? How is me being behind a secured connection relevant to this issue? If they want to verify my identity they just need to ask, I’ll send them a scan of my Texas driver’s license plus anything else they want.
PS. It's called being frustrated.