OK, so I went to download the first free game for the "welcome back" offer, and when I began the download, an error occurred. I went back to the Welcome Back page, and saw that the first download was gone! I checked both my Cart and Download history and it wasn't there. Shocked, I tried the second slot, and the exact same thing happened AGAIN! So now all I have is a stupid "Welcome Back theme" and two free PSP downloads that are useless since they probably won't work, and I don't have a PSP. Wow, what a great thing to do for your customer Sony! First we can't use the PSN Store for a month, then you bring it back and it doesn't work!

So you tried once, got an error and lost the game, then you did the same thing again before doing some research?

?! Wow... So how were you able to access your free game offer in the first place? Did you get an e-mail?

Copied from EU PS Blog comment: 
 

Try this:

1. On your PlayStation 3 or PlayStation Portable navigate to the PlayStation Network icon on the XMB
2. Log into your PlayStation Network account and choose Account Management > Transaction Management > Services List
3. Choose “PlayStation Network Promotions” from the list of services displayed
4. Select either “PS3 Free Games” or “PSP Free Games” and then choose “Select Content”

Yep. The exact same thing happened to me and now the store is completely inaccessible.  Total bummer.

It won't even let me start my download. Too much traffic I guess.

THIS WAS THE PLAN ALL ALONG.

@onarum: He shouldn't have to. It should just work. But it doesn't, because it's fucking Sony we're dealing with here.

Copied from EU PS Blog comment: 
 

Try this:

1. On your PlayStation 3 or PlayStation Portable navigate to the PlayStation Network icon on the XMB
2. Log into your PlayStation Network account and choose Account Management > Transaction Management > Services List
3. Choose “PlayStation Network Promotions” from the list of services displayed
4. Select either “PS3 Free Games” or “PSP Free Games” and then choose “Select Content”

@PrivateIronTFU said:

@onarum: He shouldn't have to. It should just work. But it doesn't, because it's fucking Sony we're dealing with here.

I agree yes, but even then, after the first error he shouldn't have tried a second time.  it's possible that Sony will reset everything at some point though, because this is clearly happening with a lot of people.

Copied from EU PS Blog comment: 
 

Try this:

1. On your PlayStation 3 or PlayStation Portable navigate to the PlayStation Network icon on the XMB
2. Log into your PlayStation Network account and choose Account Management > Transaction Management > Services List
3. Choose “PlayStation Network Promotions” from the list of services displayed
4. Select either “PS3 Free Games” or “PSP Free Games” and then choose “Select Content”

I got both PS3 games with no problems, so I guess I'm lucky.

i just had this happen to me as well. i did the instructions that @twilight pointed out and the welcome back stuff doesn't even show up there. i get error messages when i go to it as well. really upsetting. i hope sony does something about this soon because i feel really ripped off right now. =/

The Transaction work around worked a treat.
 
i was worried fora second lol

I can't even get to the store.....

fucking...ugh...

I got all my stuff just fine with no problems. The games for PS3, PSP, the theme, and the free 30 days

I'm going to go ahead and wait until this gets fixed before I try and get mine.

This is all generally awful.

I recommend everyone wait.

Copied from EU PS Blog comment: 
 

Try this:

1. On your PlayStation 3 or PlayStation Portable navigate to the PlayStation Network icon on the XMB
2. Log into your PlayStation Network account and choose Account Management > Transaction Management > Services List
3. Choose “PlayStation Network Promotions” from the list of services displayed
4. Select either “PS3 Free Games” or “PSP Free Games” and then choose “Select Content”

It's sony, why should you even be surprised?

Same thing  happen to me....I went to my Free PS3 Game 1 and licked on a game and error came up and now I don't have a free game!!!  They better fix this because in my history it shows that I only got 1 game so far....

Ah PSN, you still haven't changed

So far I have Dead Nation and Wipeout, but I still want my free PSP games, constantly getting errors

Oh Sony and your masterful ways of handling a network. I'm glad I was at least able to get to one game, what a fucking hassle.

Tried to get one free psp game from Media Go and it got swallowed into the void... at least it was just a PSP game.

Copied from EU PS Blog comment: 
 

Try this:

1. On your PlayStation 3 or PlayStation Portable navigate to the PlayStation Network icon on the XMB
2. Log into your PlayStation Network account and choose Account Management > Transaction Management > Services List
3. Choose “PlayStation Network Promotions” from the list of services displayed
4. Select either “PS3 Free Games” or “PSP Free Games” and then choose “Select Content”

@Twilight said:

Copied from EU PS Blog comment: 
 

Try this:

1. On your PlayStation 3 or PlayStation Portable navigate to the PlayStation Network icon on the XMB
2. Log into your PlayStation Network account and choose Account Management > Transaction Management > Services List
3. Choose “PlayStation Network Promotions” from the list of services displayed
4. Select either “PS3 Free Games” or “PSP Free Games” and then choose “Select Content”

Will this work for getting the 30 days of playstation plus back? I tried to redeem the 30 days in the PS store and it gave me an error and no way of getting it back just like what happened with the free games.  Thanks for any help, going to try the above remedies, hopefully it works because Playstation Plus was one of the more interesting offerings to me.

Tried to download the games using Sony MediaGo and now both games are gone. So I gues you have to download the games using the PSP. Will try the advice from the PS Blog tonight.

@Twilight said:

Copied from EU PS Blog comment:

Try this:

1. On your PlayStation 3 or PlayStation Portable navigate to the PlayStation Network icon on the XMB
2. Log into your PlayStation Network account and choose Account Management > Transaction Management > Services List
3. Choose “PlayStation Network Promotions” from the list of services displayed
4. Select either “PS3 Free Games” or “PSP Free Games” and then choose “Select Content”

This works. I had the exact problem, i was ready to throw something at my Tv but i found these same instructions in the comments of the PS.Blog

Tried to get the 30 days of PSN+, no luck. Tried to get Dead Nation for my game 1 download, no luck. Finally got Little Big Planet to download at least. It looks like PSN thinks I got everything though because only the theme and the 2 PSP games are left as available options. I can't even get into Account Management (error) so I guess that's going to be it. Better than nothing I suppose but not by much...

Tried to get the 30 days of PSN+, no luck. Tried to get Dead Nation for my game 1 download, no luck. Finally got Little Big Planet to download at least. It looks like PSN thinks I got everything though because only the theme and the 2 PSP games are left as available options. I can't even get into Account Management (error) so I guess that's going to be it. Better than nothing I suppose but not by much...

Patience. Calmness. Breathe in.... breathe out.

It'll allllllllllll be okay. We're going to get through this, together.

I agree yes, but even then, after the first error he shouldn't have tried a second time.

All I get now is the (80710D36) error message if i try to enter the store or try the work around. I'm not so concerned if I don't get my Welcome Back bonuses, But i will be bummer if I can never access the store again.

Makes me wonder if Sony rushed the store back online so they could claim to be fully functioning during E3.

I had a similar problem but mine was due to the fact that I didnt have enough space on the hard drive, went out to delete some stuff, came back and I can no longer access the games.  
 
I decided to go do some research and found this post. Thinking that i would try the method that seems to work and be fine I went to log on to PSN. But now its telling me that "PlayStationNetwork is currently undergoing maintenance".  
 
So, is PSN down again?  
 
EDIT: Ok so ive now gotten onto PSN and have followed the steps recommended above. But now its telling me that I have 0 remaining when I have not downloaded anything. 

@Dad_Is_A_Zombie said:

Tried to get the 30 days of PSN+, no luck. Tried to get Dead Nation for my game 1 download, no luck. Finally got Little Big Planet to download at least. It looks like PSN thinks I got everything though because only the theme and the 2 PSP games are left as available options. I can't even get into Account Management (error) so I guess that's going to be it. Better than nothing I suppose but not by much...

Just click on Account Management a lot, sooner or later it will work. At the moment every button click involving PSN seem to take at least ten tries to have it function.

Copied from EU PS Blog comment: 
 

Try this:

1. On your PlayStation 3 or PlayStation Portable navigate to the PlayStation Network icon on the XMB
2. Log into your PlayStation Network account and choose Account Management > Transaction Management > Services List
3. Choose “PlayStation Network Promotions” from the list of services displayed
4. Select either “PS3 Free Games” or “PSP Free Games” and then choose “Select Content”

 
I got my 30 days of PS Plus working, and got Burnout to download and now i hate sony and dj atomica 
  
i cant even access the store anymore, and when i could i had similar problems as above, i.e. that the free game options disappeared  
 
ironically the PS Plus trial button still appears, i'll try this account management work around in the morning, hopefully it works 
 
sony should have anticipated this though, i doubt its more than the usual amount of traffic for PSN, they probably just rushed it to have it for E3

@Twilight: You, sir, have saved my ass on this one. Thanks.

@Twilight: thank you that worked for me as well.